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Built-In Webcam not working on Gateway Laptop

Discussion in 'Hardware' started by chantingbuddha, Jun 26, 2014.

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  1. chantingbuddha

    chantingbuddha Thread Starter

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    Hello and thank you for taking the time to read my post.
    Earlier this year I purchased a Gateway NE17B series laptop. I am having issues with the webcam. Running Windows 8.1, when I open the Camera app, it displays the error message: Something's wrong with your camera or Please connect your camera. After doing some research, I read to disable the driver, restart, then enable. I did that and it actually starting working!
    Not wanting to use the camera app with Windows 8.1, I downloaded another free program. Now, the webcam is back to not working again. I uninstalled the software I downloaded and repeated the disable/restart/enable steps and it's still not working.
    It seems anytime I try to use the webcam inside ANY program, such as Skype, the webcam will come on for a second, I'll see myself, then it goes away. This has happened in a few different programs when I tried using the webcam.

    In the device manager, under Imaging, it says HD Webcam. So, I'm not real sure what manufacturer of the software is.

    Anyone have any ideas on what I can do to get this webcam working again?
    Thanks in advance for any help.
    -Jonathan:p

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: AMD E2-1800 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
    Processor Count: 2
    RAM: 5706 Mb
    Graphics Card: AMD Radeon HD 7340 Graphics, 384 Mb
    Hard Drives: C: Total - 696815 MB, Free - 632851 MB;
    Motherboard: Gateway, EG70_BZ
    Antivirus: AVG AntiVirus Free Edition 2014,
     
  2. Oddba11

    Oddba11

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    Jim
    What is the status of the device (webcam) in Device Manager (when it's not working)?
     
  3. chantingbuddha

    chantingbuddha Thread Starter

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    Oddba11, the status is "The device is working" ...which, it's clearly not.
     
  4. Ze_Dude

    Ze_Dude

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    Are you sure the camera drivers have been installed and enabled properly? If not, try reinstalling them. If so, the camera may not be connected to the motherboard properly or it is damaged.
     
  5. chantingbuddha

    chantingbuddha Thread Starter

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    Ze_Dude,
    I have uninstalled the driver, restarted and they installed automatically. Sometimes, it will come on, I'll see myself, then it goes away.
     
  6. Ze_Dude

    Ze_Dude

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    Have you tried opening up your computer and checking if the camera connection on the motherboard is loose?
     
  7. Oddba11

    Oddba11

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    If it were a loose cable, connectivity to the cam would be intermittent or not working, thus Windows wouldn't be able to see the device and the status would change (ie: it would not be "ok").

    I'd suspect a hardware fault, software conflict, OS issue, or possibly the drivers. If it were a standard cam (ie: not a built-in laptop cam), you could test on another PC to help narrow down the cause.
     
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