1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Built-in Webcam Troubles

Discussion in 'All Other Software' started by Exceeding, Apr 17, 2012.

Thread Status:
Not open for further replies.
Advertisement
  1. Exceeding

    Exceeding Thread Starter

    Joined:
    Apr 17, 2012
    Messages:
    3
    Hi there,

    A few days back, I turned on my laptop and the built-in webcam wasn't working anymore. Usually, a little side bar with tools and things for the webcam would appear every time I turned on my laptop, but instead I got this message:

    "Web camera initialization failed.Please check your camera device and restart application or computer."

    I've read a few solved forum posts of the same nature and most spoke of going into Device Manager and seeing exclamation marks beside something or finding Image Device or Webcam in the Device Manager folder. The unfortunate thing is that I have not seen any of these things while looking through Device Manager and the likes. Anybody have any idea what to do?

    P.S. My laptop is a Toshiba Satellite A500

    Thanks in advance for any help you can provide! I'm trying to stay in touch with friends who've moved overseas and would enjoy being able to use my webcam for Skype and things of that sort :) [And if you need me to post screenshots of things, please just let me know how to post a picture as a response. I'm quite clueless when it comes to technology, haha]
     
  2. pip22

    pip22

    Joined:
    Nov 21, 2004
    Messages:
    2,536
    If the webcam device (or unknown device signified by a ?) is not listed at all in Device Manager. that usually means the actual device itself may be faulty, in which case you can overcome the problem by buying an external webcam.

    If you think it's just a software or driver issue and not hardware, you may want to try re-installing the webcam driver first too see if that fixes it. Go here and click Downloads: http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp

    You'll need to look on the underside of the laptop for the exact model number as there were over a dozen different models in the A500 series.
     
  3. Exceeding

    Exceeding Thread Starter

    Joined:
    Apr 17, 2012
    Messages:
    3
    Thanks for responding :)

    I went to the website but, unfortunately, I didn't see any models that matched up with the sticker on the bottom of my laptop. It says:

    Toshiba
    Satellite A500 -02Y

    and then continues with the supplier part number, product serial number, etc. On the website, they all start with A500-AST(numbers & letters) which I don't see anywhere on the bottom of my laptop. Any idea as to why this is or if I'm just looking at the wrong thing?
     
  4. Exceeding

    Exceeding Thread Starter

    Joined:
    Apr 17, 2012
    Messages:
    3
    SORRY! I meant that they all start with A500-ST, not AST.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Similar Threads - Built Webcam Troubles
  1. pugly
    Replies:
    1
    Views:
    177
  2. lschul
    Replies:
    5
    Views:
    307
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1049785

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice