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built in wireless connection keeps disconnecting and reconnecting

Discussion in 'Windows Vista' started by Stephanie532, Nov 12, 2009.

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  1. Stephanie532

    Stephanie532 Thread Starter

    Joined:
    Nov 12, 2009
    Messages:
    3
    I followed the instructions from an old post and got this info. Can anyone help? Windows Vista service pack 2 Toshiba satellite a135.
    PLEASE HELP...very frustrated at this point. I can follow directions well.
    thank you!

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Stephanie>IPCONFIG /ALL
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Stephanie-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : dlink
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : dlink
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
    Physical Address. . . . . . . . . : 00-1B-9E-5C-35-1A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::4c6b:752e:f892:4bb4%9(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.103(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, November 07, 2009 9:59:26 AM
    Lease Expires . . . . . . . . . . : Wednesday, November 18, 2009 3:59:22 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 234888094
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-98-CD-60-00-1B-38-49-48-E8
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
    et NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-1B-38-49-48-E8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 6:
    Connection-specific DNS Suffix . : dlink
    Description . . . . . . . . . . . : isatap.dlink
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.103%15(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{C4DFE287-BDD1-4878-8213-056EA2474
    54C}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 10:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:1cbf:3425:3f57:ff98(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::1cbf:3425:3f57:ff98%10(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    C:\Users\Stephanie>ping
    Usage: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS]
    [-r count] [-s count] [[-j host-list] | [-k host-list]]
    [-w timeout] [-R] [-S srcaddr] [-4] [-6] target_name
    Options:
    -t Ping the specified host until stopped.
    To see statistics and continue - type Control-Break;
    To stop - type Control-C.
    -a Resolve addresses to hostnames.
    -n count Number of echo requests to send.
    -l size Send buffer size.
    -f Set Don't Fragment flag in packet (IPv4-only).
    -i TTL Time To Live.
    -v TOS Type Of Service (IPv4-only).
    -r count Record route for count hops (IPv4-only).
    -s count Timestamp for count hops (IPv4-only).
    -j host-list Loose source route along host-list (IPv4-only).
    -k host-list Strict source route along host-list (IPv4-only).
    -w timeout Timeout in milliseconds to wait for each reply.
    -R Use routing header to test reverse route also (IPv6-only).
    -S srcaddr Source address to use.
    -4 Force using IPv4.
    -6 Force using IPv6.

    C:\Users\Stephanie>PING 206.190.60.37
    Pinging 206.190.60.37 with 32 bytes of data:
    Reply from 206.190.60.37: bytes=32 time=60ms TTL=49
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 60ms, Maximum = 60ms, Average = 60ms
    C:\Users\Stephanie>
    C:\Users\Stephanie>PING yahoo.com
    Pinging yahoo.com [209.131.36.159] with 32 bytes of data:
    Reply from 209.131.36.159: bytes=32 time=60ms TTL=49
    Reply from 209.131.36.159: bytes=32 time=60ms TTL=49
    Reply from 209.131.36.159: bytes=32 time=58ms TTL=49
    Reply from 209.131.36.159: bytes=32 time=58ms TTL=49
    Ping statistics for 209.131.36.159:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 58ms, Maximum = 60ms, Average = 59ms
    C:\Users\Stephanie>
     
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  3. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    S 2:
    Hello & Welcome to Tech Guy Forum.

    Thanks for providing the information.

    When did the problem begin? Date might be important. Can you associate the onset to a program installation or removal; an update to Windows or your firewall?

    How often is the signal dropped? For how long does it stay dropped? What do you do to re-connect, or does it re-connect spontaneously?

    Which router do you use? Brand, model, model #. A product information page would be helpful.

    What speed; 54, 108, other?

    Does it matter the distance between the lappy & the router? If the problem occurs every 60 minutes, place the lappy immediately adjacent to the router. Any change?

    Does the router have 1 or more antennae? If so, does it matter if you change the direction it points / they point?

    Check w/ your router's manufacturer's support page, for troubleshooting steps.

    Also, try the steps listed here.
    http://www.ehow.com/how_5362329_troubleshoot-identify-wireless-connection-problems.html

    Keep us posted.
    Which protocol? 802.11a, 802.11b, 802.11g, 802.11draft N / pre N / other N?

    Are you using Windows WiFi configurator or the lappy's configurator for wi fi?

    Do others connect , wirelessly to your router?

    What happens if you try to connect to a different wi fi network?

    Which encryption are you using; WEP, WPA, WPA2, none?
    As a brief test, disable the encryption. Test. Does that improve things?
     
  4. Stephanie532

    Stephanie532 Thread Starter

    Joined:
    Nov 12, 2009
    Messages:
    3
    thanks for the quick response. I tried a few things which i listed below.
    still no change. There were a couple of your questions i didn't know how to answer. i will finish the others tomorrow...must goto bed and get some type of sleep. thanks again!!
    how do i find the info for these:

    1. What speed; 54, 108, other?
    i looked at the speed of the wireless adaptor to r/o needing a driver update
    but, none of what they suggested as speeds were listed, and some were blank. here's that info:
    property: value:
    it was set on this one,
    802.11b long and short
    network address blank
    receive buffers 256
    scan value interval 60
    transmit buffers 256
    for atheros AR5007EG version 7.6.0.164


    2. Which protocol? 802.11a, 802.11b, 802.11g, 802.11draft N / pre N / other N?
    where do i get this info?

    3. as a side note, i didn't get to this yet:
    As a brief test, disable the encryption. Test. Does that improve things?



    When did the problem begin? Date might be important. Can you associate the onset to a program installation or removal; an update to Windows or your firewall?
    I think it may have started on 1 of 2 dates
    10-21 windows service pack update
    or
    10-29 i installed a 60 day trial od microsoft word (which was an activation of a preinstalled program already on the laptop, so i doubt this was the problem)
    How often is the signal dropped? For how long does it stay dropped? What do you do to re-connect, or does it re-connect spontaneously?
    I've timed it, so far in 14 minutes it has lost connection 5 times, then within approx 5 secs it reconnects by itself. i do have the network magic software on all of our computers, but i've had that. it fixes the connection if it happens for other reasons, but this seems to fix itself. i'm think router problems.
    Which router do you use? Brand, model, model #. A product information page would be helpful.
    D-Link DIR-615
    link to manual:
    http://www.clickonmacs.com/Support/Manuals/D-Link-DIR-615-Manual.pdf

    What speed; 54, 108, other?

    Does it matter the distance between the lappy & the router? If the problem occurs every 60 minutes, place the lappy immediately adjacent to the router. Any change?
    it has been fine for two years, but i'm 3 feet away while typing right now, and it's happed 3 times since i began a15 minutes ago.

    Does the router have 1 or more antennae? If so, does it matter if you change the direction it points / they point?
    i tried to change directions, no change. 2 antennae
    Check w/ your router's manufacturer's support page, for troubleshooting steps.

    Also, try the steps listed here.
    http://www.ehow.com/how_5362329_trou...-problems.html

    Keep us posted.
    Which protocol? 802.11a, 802.11b, 802.11g, 802.11draft N / pre N / other N?

    Are you using Windows WiFi configurator or the lappy's configurator for wi fi?
    laptops'
    Do others connect , wirelessly to your router
    yes, direct tv does connect for downloading on demand, and our iPhones both connect via wifi and work perfectly

    What happens if you try to connect to a different wi fi network?
    i don't have any other wifi connections in the area that are accessible

    Which encryption are you using; WEP, WPA, WPA2, none?
    WEP
    As a brief test, disable the encryption. Test. Does that improve things?
     
  5. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    See your answers to #1.

    control panel > classic view >windows updates > view history

    Send us screen shot of all updates on that date.
    Screen shot
    screenshot

    On your keyboard, look for a key labeled "print screen" OR "PrtSc" OR "PRN SCN" or some variation.
    When you want to capture that which is displayed, press the print screen button.
    Open Paint [ start > programs / all programs > accessories > paint [ rarely MS Paint]
    Maximize Paint
    left click "edit"
    Left click "paste"
    file > save as.
    Save the file to any location of your choice.
    File name: your choice, for example: "filename"
    save as type: left click down pointing arrow. Left click jpg / jpeg
    Left click "save" / "ok".

    The file name has now been saved as filename.jpg [ or filename.jpeg ].


    Return to the thread.
    Left click "go advanced".

    Left click "manage attachments"
    left click "browse"
    browse to the location, on your computer, where you saved "filename.jpg"
    Left click filename.jpg
    left click "open"
    left click Upload"
    close window of upload screen after the file has been uploaded.

    enter text into the reply area.
    left click "submit"

    Oh well.

    Do other computers connect, wirelessly to your router?

    Direct TV. Is your connection through the sat dish?

    Please provide the brand, model & model # of your wireless router or wireless router / modem combination device.
    Probably DLink per information in your 1st post, S 2:

    Please provide your ISP. Note, this may tell strangers the name of the country in which you are located. Some people prefer to not provide this information. Up to you. For example, if your ISP is NTT, we know you are in Japan.

    Probably not distance related. Also, sometimes devices such as microwave ovens & cordless phones, between the router & the computer, will cause interference, as well as concrete block walls.

    When your signal has dropped, do the following:
    RIGHT click "computer"
    Left click "manage"
    maximize screen
    On the left, left click "device manager"
    On the right, look for network adapters or similar
    If a "+" to left, left click said "+"
    What appears?
    feel free to provide a screen shot.
    If there is a red circle with white "x" or yellow circle w/ black "!" on any device, Right click said device. Left click "properties".
    On the general tab, provide the details.

    Who setup your wireless connection? Ask her / him about the encryption.

    For speed, go here. http://www.vista4beginners.com/Check-Network-Connection-Status
    About 1/3 of the way down, to
    Go to Do YOU recall seeing, about 1/3 down, the manually connect screen?

    When your connection has been dropped / lost, follow the steps here.
    Go here. Use the drop down arrows to select your product. There are multiple Satellite a135 listings.
    After you locate your product, copy the information in the address bar & paste it in a reply.

    Then, go to "downloads"
    Under categories, select wi fi.
    Under operating systems, select Vista 32 bit or 64 bit
    To determine if your computer is running 32 or 64 bit:
    Right click "computer"
    Left click "properties"

    RF123
     
  6. Stephanie532

    Stephanie532 Thread Starter

    Joined:
    Nov 12, 2009
    Messages:
    3

    Quote:
    2. Which protocol? 802.11a, 802.11b, 802.11g, 802.11draft N / pre N / other N?
    where do i get this info?
    See your answers to #1.


    Quote:
    When did the problem begin? Date might be important. Can you associate the onset to a program installation or removal; an update to Windows or your firewall?
    I think it may have started on 1 of 2 dates
    10-21 windows service pack update
    control panel > classic view >windows updates > view history

    Send us screen shot of all updates on that date.
    The file name has now been saved as filename.jpg [ or filename.jpeg ].
    for some reason the page would capture a screenshot. i've tried for hours, although i've done it many times in the past...so i am just copying what i think might be relevant, hopefully i don't miss an important one. i'm still trying but getting frustrated. If I left anything out you might be looking for, please let me know. I didn't see anything router related. I tried to empty the recycle ben last night and it gave me a message it was corrupted. Now wondering if something else is going...maybe virus? but I have mcafee with windows and mcafee firewall with WEP
    • Update for Windows Vista - English (KB937286)
    Installation date: ‎10/‎30/‎2009 3:24 PM
    Installation status: Successful
    Update type: Optional
    Install this update to copy a local version of key help topics available in the “Online Help” feature of Windows Vista. Customers who enable the Online Help feature of the Windows Vista help system and have a persistent Internet connection do not need this update. This update is useful for customers who are frequently disconnected. After you install this item, you may have to restart your computer.
    More information:
    http://support.microsoft.com/kb/937286
    Help and Support:
    http://support.microsoft.com
    • TOSHIBA - Other hardware - TOSHIBA x64 ACPI-Compliant Value Added Logical and General Purpose Device
    Installation date: ‎10/‎30/‎2009 3:22 PM
    Installation status: Successful
    Update type: Optional
    TOSHIBA Other hardware software update released in November, 2007
    More information:
    http://winqual.microsoft.com/support/?driverid=20112203
    Help and Support:
    http://support.microsoft.com/select/?target=hub

    • Definition Update for Windows Defender - KB915597 (Definition 1.69.301.0)
    Installation date: ‎10/‎29/‎2009 6:24 PM
    Installation status: Successful
    Update type: Important
    Install this update to revise the definition files used to detect spyware and other potentially unwanted software. Once you have installed this item, it cannot be removed.
    More information:
    http://www.microsoft.com/athome/security/spyware/software/about/overview.mspx
    Help and Support:
    http://go.microsoft.com/fwlink/?LinkId=52661


    • Update for Internet Explorer 8 Compatibility View List for Windows Vista (KB975364)
    Installation date: ‎10/‎27/‎2009 8:08 PM
    Installation status: Successful
    Update type: Recommended
    This Compatibility View List update helps make Web sites that are designed for older browsers look better in Internet Explorer 8. When users install Internet Explorer 8, they will be given a choice about opting-in to a list of sites that should be displayed in Compatibility View. After you install this item, you may have to restart Internet Explorer.
    More information:
    http://go.microsoft.com/fwlink/?LinkID=139381
    Help and Support:
    http://support.microsoft.com/?kbid=975364

    • Update for Windows Vista (KB972145)
    Installation date: ‎10/‎27/‎2009 8:08 PM
    Installation status: Successful
    Update type: Recommended
    Install this update to resolve a compliance issue with Windows Media Player and Set Program Access and Computer Defaults. After you install this item, you may have to restart your computer.
    More information:
    http://support.microsoft.com/kb/972145
    Help and Support:
    http://support.microsoft.com


    • Windows Vista Service Pack 2 (KB948465)
    Installation date: ‎10/‎21/‎2009 9:09 PM
    Installation status: Successful
    Update type: Important
    Windows Vista Service Pack 2 is an update to Windows Vista that includes all of the updates that have been delivered since Service Pack 1, as well as support for new types of hardware and emerging hardware standards. After you install this item, you may have to restart your computer. This update is provided to you and licensed under the Windows Vista License Terms.
    More information:
    http://support.microsoft.com/kb/948465
    Help and Support:
    http://technet.microsoft.com/en-us/windows/dd767387.aspx

    • Windows Update Agent 7.4.7600.226
    Installation date: ‎10/‎20/‎2009 9:02 PM
    Installation status: Successful
    Update type: Important
    The Windows Update Agent enables your computer to search for and install updates from an update service. The agent can automatically update itself as needed to communicate with the update service when Windows searches for new updates.
    More information:
    http://go.microsoft.com/fwlink/?LinkID=118000
    Help and Support:
    http://go.microsoft.com/fwlink/?LinkID=117301




    Quote:
    What happens if you try to connect to a different wi fi network?
    i don't have any other wifi connections in the area that are accessible
    Oh well.


    Quote:
    Do others connect , wirelessly to your router
    yes, direct tv does connect for downloading on demand, and our iPhones both connect via wifi and work perfectly
    Do other computers connect, wirelessly to your router? iphone and playstation 3 both connect, but no actual pc's

    Direct TV. Is your connection through the sat dish?
    No, we have roadrunner cable connection for internet. i bought 2 wireless transmitters that are connected thru the router via roadrunner.

    Please provide the brand, model & model # of your wireless router or wireless router / modem combination device.
    Probably DLink per information in your 1st post, S 2:
    D-Link Wireless router
    Modem:
    Motorola SB5100 Surfboard Cable Modem

    Router:
    D-Link DIR-615

    Please provide your ISP. Note, this may tell strangers the name of the country in which you are located. Some people prefer to not provide this information. Up to you. For example, if your ISP is NTT, we know you are in Japan.
    192.168.0.102
    we use roadrunner north texas
    tx.rr.com with email
    rr.com website (for north texas)


    Quote:
    Does it matter the distance between the lappy & the router? If the problem occurs every 60 minutes, place the lappy immediately adjacent to the router. Any change?
    it has been fine for two years, but i'm 3 feet away while typing right now, and it's happed 3 times since i began a15 minutes ago.
    Probably not distance related. Also, sometimes devices such as microwave ovens & cordless phones, between the router & the computer, will cause interference, as well as concrete block walls.

    When your signal has dropped, do the following:
    RIGHT click "computer"
    Left click "manage"
    maximize screen
    On the left, left click "device manager"
    On the right, look for network adapters or similar
    If a "+" to left, left click said "+"
    What appears?
    feel free to provide a screen shot.
    If there is a red circle with white "x" or yellow circle w/ black "!" on any device, Right click said device. Left click "properties".
    On the general tab, provide the details.
    I tried this several times, however, it reconnects itself within seconds

    Who setup your wireless connection? Ask her / him about the encryption.
    I set it up, with a WEP encryption
     
  7. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    S 2:
    I think this is your router.
    http://www.atheros.com/pt/AR5007EG.htm

    Have you tried, as a test to determine in no encryption solves your problem?

    Check w / your lappy's manufacturer for a driver that works better with Vista SP2.
    Some manufacturers provide guidance before upgrading to a Service Pack.

    As I previously noted, at Toshiba' support site, there are multiple a135 models.

    Do you mean you have 2 routers connected to your RR cable modem?

    Do you mean you have 1 router connected to your RR cable modem and a different wireless device connected to your router, such as a "repeater" or a signal boosting device [ range expander ]

    Please create a wireless diagram, using Paint; save as a .jpg and attach it to your next reply.

    Are the "D-Link Wireless router and the DIR-615 one and the same, or different entities?

    http://www.dlink.com/products/?pid=565

    Check w/ DLink tech support. Their router might need a firmware update after going to Vista SP2.

    You could image your hard drive with a product like DriveImageXML , then uninstall Vista SP2
    http://www.runtime.org/driveimage-xml.htm

    1st, try updated drivers for your wi fi chipset, from Toshiba; and D Link for their thoughts before uninstalling SP2.

    RF123

    RF123

    See attached example.
     

    Attached Files:

  8. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Dear S :
    How are things?

    If you have solved your problem, please tell us how you did it.

    Best of success.

    RF123
     
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