Solved Business Logo but showing in OWA signature

CADOne

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Not sure if any one else face this

My outlook email signature have a business logo. When I edit it I can see it very well. When I send an email out the logo isn’t visible.

how to fix this
 

DaveA

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Are you sending plain text email?
For the image to be there one must use html or rich text type.
 

Couriant

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And a follow up question, when you create a new email with the signature, can you see it there? If not, I suspect my follow adviser is correct, that you are sending the email as a plain text email.

Edit: I changed my email from HTML to Plain Text and it warned me about losing the formatting and when I press OK, it took out my image and made the font change. So please check the Format Text part of your new email and choose HTML or Rich Text:

1591203451593.png

Also, if Plain Text is your default, you can change that under File > Options > Mail > Compose Messages:
1591203560538.png
 
Last edited:

plodr

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It also depends on the people who receive your email and how they get the email.
I get email at Juno, gmail and Yahoo on the web. I have them set up to the most basic option possible. I don't want bells and whistles; I prefer to read the text. Not all of us use an email program nor download emails to a computer.
 

CADOne

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Are you sending plain text email?
For the image to be there one must use html or rich text type.
thanks for the response.
Please see the attached image
I am not sending plain text. My emails Have graphics/images most of the time.

Since I use graphics I think I use html already. Anyways where in settings do I see if it’s html?
In the below image the see the empty rectangles they are supposed to show Logo s. The big empty rectangle logo. The 4 little rectangles are for logos of youtube, Instagram, Twitter, linked in.
F2AB8F52-C178-4341-BCE0-DEEAE85B711B.jpeg
 

DaveA

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Post a screen shot of the signature set up pane, so we can see what it should look like?
 

CADOne

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Post a screen shot of the signature set up pane, so we can see what it should look like?
46716F8A-B11A-4795-8E0A-C8931A28B9D9.png

5FB9BA76-F6E7-4579-9685-24E3C9F1956F.png
In my question I pasted the images and text into this field.

if I paste an image in the signature field. it didn’t die the Logo image. Instead it shows as
cid:[email protected]7B9570
And when I compose an email the signature shows empty picture frames instead of the logo pictures.
 

DaveA

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Are you using Outlook.com or Outlook that is part of the MS Office?

That appears to be an phone app that is at T-Mobile?
 

CADOne

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I use the following. The issue of disappearing pictures of logo & social network still true.

At office : I use OWA
On Mobile: I use outlook app

here is the signature settings in my office OWA
71E96F47-58B2-49A7-B5C4-53307B17F0FC.png
i have obscured personal information. But the logo and the social network icons look good in setting.
They good in the draft email composer. It’s only after I hit send the images are replaced with Frames.
 

DaveA

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At the office you are using Outlook Web Access, is this controlled by the company IT department?

If so they (IT) may have set some restrictions on the use of graphics and you need to talk with them.
 

CADOne

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At the office you are using Outlook Web Access, is this controlled by the company IT department?

If so they (IT) may have set some restrictions on the use of graphics and you need to talk with them.
No restrictions from the IT. Logos in email signature works well in outlook. Problem is only with OWA.

Also this happen when I use outlook app on my personal mobile Also. Company IT doesn’t come into picture. Logo’s wont show.Not sure why?
 

DaveA

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Are you using POP or IMAP within Outlook?
Are you using a Company email address or some third party address?
What is the email domain name?

I know nothing about the OWA other than it is from Microsoft.
 

CADOne

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Are you using POP or IMAP within Outlook?
Are you using a Company email address or some third party address?
What is the email domain name?

I know nothing about the OWA other than it is from Microsoft.
Thanks for trying to help David. If I learn the reason, I will update this thread.
 

Couriant

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Please be advised, signatures are device specific, which means if you set a signature on Outlook client, it does not copy over to Outlook on your phone, or online, and vice versa (unless they have changed it in their last update).

As to the issue itself, did you send yourself the email and the images removed? If it's happening this way then I would suggest getting your IT department to contact MS Support via the Admin Panel they should have access to. There seems to be some kind of block on your images.

Side note: It may be how you are adding the images too. I found this web page that may help you. Below is the section that may help you:
Have you added an image to your email signature, but it is not displayed? Have you struggled with the dreaded red x showing instead of your marketing banners or social media icons? This might have happened because you have used a linked image (aka hosted image). Linked images are blocked automatically by most email clients. What is more, if a web location where the image is stored becomes temporarily or permanently unavailable, the image will not be displayed. Neither will it display while browsing emails in offline mode. You can fix this issue by using embedded graphics instead:

  1. Click the picture icon in the signature editor window and choose a picture from your local drive.
office 365 email signatures not working no image 2


Note:

  • Images in this option are sent as hidden attachments, increasing the email size.
  • On rare occasions, such images can be deleted by the recipient’s anti-virus software.
  • If you want to ensure your embedded images look correctly on the recipient’s side, you have to use a third-party solution like CodeTwo Signatures for Office 365.
You can read more on the differences between linked and embedded (inline) pictures in this blog post.
 

CADOne

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May 31, 2020
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Please be advised, signatures are device specific, which means if you set a signature on Outlook client, it does not copy over to Outlook on your phone, or online, and vice versa (unless they have changed it in their last update).

As to the issue itself, did you send yourself the email and the images removed? If it's happening this way then I would suggest getting your IT department to contact MS Support via the Admin Panel they should have access to. There seems to be some kind of block on your images.

Side note: It may be how you are adding the images too. I found this web page that may help you. Below is the section that may help you:
Thanks a lot Couriant. Appreciate all the details you provided. Gave me a good direction.
In my case my IT is not blocking anything. But the anti virus could definitely be the culprit.
I will looking the third party solutions.

thanks again.
C1
 

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