- Nov 16, 2016
Hello, my boyfriend and I are hoping someone can help. His laptop is having serious problems, it could be due to a hacker, or possibly changed administrative settings. Even though he is the administrator, he cannot access his main C drive (Hard drive), he gets this message C:/ Drive not accessible, Access is denied. He also can't left click on the start menu and have it pop up. He did right click, and take administrative control and try and take ownership following steps he saw on online help forums. This has not fixed the problem. He was able to make a Z drive where he can view some of his photos, but he can't do anything with any apps, programs or other files that are on the C:/ drive. How can we un-corrupt the C:/ drive and get it working again and remove anyone else's access as the administrator? He did do a windows reset through restart+holding down shift in safe mode. That did not help. We need help to fix this problem with exact step by step instructions on how to go about doing it. Screen shots would be helpful.