(call center phone system)

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lilhlfpint

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Joined
Dec 11, 2001
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72
(does anyone have any recommendations for a good phone system for a call center which must act like it is many different companies? for each 'company' we represent, i must be able to build an english and a spanish call center.

we currently have two nortel business communications manager boxes but i think that a product better suited for our particular functions would improve our performance.

we have two pri's going into each bcm.

we also have a number of issues with the d channels intermittently going down.

thanks in advance for any advice.)
 
Joined
Sep 7, 2001
Messages
702
If you are looking to replace your system the Avaya (Lucent) Definity is excellant. Very pricey though. It will handle any configuration you can think of running. It is the same system used by HSN and the Federal Reserve. I've worked with Nortel, Siemens-Rolm and Fujitsu and the Lucent was the best of them although for cheaper money the Fujitsu 9600 isnt bad.
 

lilhlfpint

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Joined
Dec 11, 2001
Messages
72
(thank you very much for responding, i will research and compare the lucent and fujitsu systems. = ])
 
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