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camera/ mic issues

Discussion in 'Windows 10' started by StevieP, Apr 17, 2019 at 10:47 AM.

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  1. StevieP

    StevieP Thread Starter

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    since loading/downloading win 10, i have been unable to get my camera and mic to work. Is it possible to get a tech to remote access my laptop and deal with these issues ?
     
  2. lochlomonder

    lochlomonder

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    Jul 24, 2015
    Messages:
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    We don't offer remote access services here. However, that's not to say we can't help walk you through the issue. First things first: can you download the TSG System Information Utility on the affected laptop, run the program, and then post the results back here, please? That'll give us an idea of the hardware & software we're dealing with in your situation.

    Also, which operating system did you have on it before installing Win 10?
     
  3. StevieP

    StevieP Thread Starter

    Joined:
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    previously win 8
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Pentium(R) CPU 2020M @ 2.40GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 2
    RAM: 6041 Mb
    Graphics Card: Intel(R) HD Graphics, -2016 Mb
    Hard Drives: C: 892 GB (808 GB Free); D: 24 GB (12 GB Free);
    Motherboard: LENOVO, INVALID
    Antivirus: Norton Security, Enabled and Updated
     
  4. lochlomonder

    lochlomonder

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    Thanks for the information. In addition, can you give us the specific model? It looks like a Lenovo brand, but I'll need more specifics.
     
  5. StevieP

    StevieP Thread Starter

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  6. StevieP

    StevieP Thread Starter

    Joined:
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    Lenovo G500 laptop
     
  7. lochlomonder

    lochlomonder

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    I had a look at the drivers page, and it doesn't seem as if Lenovo are supporting Win 10 drivers for that model. At a push, however, you can try and see if any of the Win 8.1 drivers will install.
     
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