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Camera problem

Discussion in 'Networking' started by xblackrat, Sep 16, 2019.

  1. xblackrat

    xblackrat Thread Starter

    Joined:
    Feb 18, 2006
    Messages:
    106
    Not sure where to post this so I apologise and mods please move or delete if necessary. I have purchased a V380 camera and have the V380 app installed on my iPhone. To view and operate the phone when connected to my house wifi works great. When I move out if the house wifi range the camera will not connect to the phone. Any suggestions please. Thanks.
     
  2. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    33,506
    First Name:
    James
    it sounds like the camera is not set to be viewed from the outside, only in your network.

    You may need to contact the vendor to find out how you would be able to access the cameras from the outside

    https://v380-camera.com/pages/contact-us

    I would think that your network needs to forward ports to allow the outside traffic.
     
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