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Campus Wifi works fine, but Ethernet doesn't

Discussion in 'Networking' started by bazzo, Nov 24, 2016.

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  1. bazzo

    bazzo Thread Starter

    Joined:
    Nov 24, 2016
    Messages:
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    Hi, I am currently using the University campus wifi which works fine, but when I try to connect to it via ethernet, it always comes up with "no internet access" despite the wifi working fine. If I go onto network and sharing centre, the ethernet is sending bytes but only receiving very few every so often. I am using windows ten, please feel free to ask for more information, thanks for helping :)
     
  2. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    76,409
    First Name:
    Terry
    For an attempted ethernet connection ...

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    [Press ENTER after the command.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. bazzo

    bazzo Thread Starter

    Joined:
    Nov 24, 2016
    Messages:
    4
    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\Users\Bastien>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : xXxMLGQuikScopexXx
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : ncl.ac.uk

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . : ncl.ac.uk
    Description . . . . . . . . . . . : Qualcomm Atheros AR8172/8176/8178 PCI-E Fast Ethernet Controller (NDIS 6.30)
    Physical Address. . . . . . . . . : 0C-54-A5-B3-E8-B5
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::3dd6:44cd:cd4b:1cf4%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.12.159.254(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.254.0
    Lease Obtained. . . . . . . . . . : 25 November 2016 19:53:14
    Lease Expires . . . . . . . . . . : 25 November 2016 21:54:39
    Default Gateway . . . . . . . . . : 10.12.158.1
    DHCP Server . . . . . . . . . . . : 10.8.229.18
    DHCPv6 IAID . . . . . . . . . . . : 218911909
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-80-55-9D-0C-54-A5-B3-E8-B5
    DNS Servers . . . . . . . . . . . : 10.8.232.109
    10.8.232.199
    Primary WINS Server . . . . . . . : 128.240.235.119
    Secondary WINS Server . . . . . . : 128.240.235.66
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Ethernet 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : TAP-Windows Adapter V9
    Physical Address. . . . . . . . . : 00-FF-C2-A1-0B-E4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 28-E3-47-03-86-DE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    C:\Users\Bastien>
     
  4. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    That looks pretty good. Which is "bad" because it's not giving clues. Suggest that you show us the same info for a wireless connection. You may have to contact the school's IT department for this problem.
     
  5. bazzo

    bazzo Thread Starter

    Joined:
    Nov 24, 2016
    Messages:
    4
    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\Users\Bastien>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : xXxMLGQuikScopexXx
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : ncl.ac.uk

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : ncl.ac.uk
    Description . . . . . . . . . . . : Qualcomm Atheros AR8172/8176/8178 PCI-E Fast Ethernet Controller (NDIS 6.30)
    Physical Address. . . . . . . . . : 0C-54-A5-B3-E8-B5
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 1A-E3-47-03-3C-7E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : TAP-Windows Adapter V9
    Physical Address. . . . . . . . . : 00-FF-C2-A1-0B-E4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter WiFi:

    Connection-specific DNS Suffix . : ncl.ac.uk
    Description . . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network Adapter
    Physical Address. . . . . . . . . : 28-E3-47-03-3C-7E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 10.58.139.111(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.192.0
    Lease Obtained. . . . . . . . . . : 25 November 2016 19:57:28
    Lease Expires . . . . . . . . . . : 26 November 2016 11:26:52
    Default Gateway . . . . . . . . . : 10.58.128.1
    DHCP Server . . . . . . . . . . . : 10.8.229.18
    DNS Servers . . . . . . . . . . . : 8.8.8.8
    8.8.4.4
    Primary WINS Server . . . . . . . : 128.240.235.119
    Secondary WINS Server . . . . . . : 128.240.235.66
    NetBIOS over Tcpip. . . . . . . . : Enabled
     
  6. plodr

    plodr

    Joined:
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    Messages:
    14,766
    First Name:
    Liz
    Wired:
    Default Gateway . . . . . . . . . : 10.12.158.1
    DHCP Server . . . . . . . . . . . : 10.8.229.18
    DNS Servers . . . . . . . . . . . : 10.8.232.109
    10.8.232.199

    Wireless:
    Default Gateway . . . . . . . . . : 10.58.128.1
    DHCP Server . . . . . . . . . . . : 10.8.229.18
    DNS Servers . . . . . . . . . . . : 8.8.8.8
    8.8.4.4

    Different gateway address and different DNS Servers.

    I'm not the expert that Terry is but if it were my computer, I'd change the DNS Servers on ethernet to the same ones that the wireless is using.
     
  7. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
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    First Name:
    Terry
    I agree with Liz that her suggested DNS server change is worth trying. If that does not result in a solution I think that you need to contact your school for help. The above results are a good basis for discussion with them.
     
  8. bazzo

    bazzo Thread Starter

    Joined:
    Nov 24, 2016
    Messages:
    4
    Changing DNS didn't work, after changing it troubleshooter comes up and says it can't identify the problem, and I have the same bad connection as before. I'll take it up with the university, thanks for all the assistance
     
  9. TerryNet

    TerryNet Moderator

    Joined:
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    First Name:
    Terry
    Please let us know how it turns out.
     
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