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Can Anyone Help Me Troubleshoot My Sound Card?--P4SDX Motherboard w/ integrated sound

Discussion in 'Hardware' started by Sweets2476, Sep 9, 2004.

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  1. Sweets2476

    Sweets2476 Thread Starter

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    Hey everyone!

    I'm having some serious problems with my sound card over here. I have an Asus P4SDX motherboard that SUPPOSEDLY has an integrated sound card, but it doesn't seem to be working. We're talking no headphones, no speakers, NOTHING. I downloaded and installed the AC97 sound drivers and it's STILL not working. Windows Media Player gives me an error that says "Windows Media Player cannot play the file because there is a problem with your sound device. There may not be a sound device installed on your computer, it may be in use by another program, or it may not be functioning properly."

    I've tried Microsoft's troubleshooter, too, and it didn't tell me anything that I hadn't already tried.

    I'm new to this whole taking care of my own computer thing b/c I'm off at college now and it's really starting to frustrate me. I know more a/b computers than most girls do but apparently it's not enough! Any help would be GREATLY appreciated!

    Thanks!

    *Totally Clueless* :confused:
     
  2. SacsTC

    SacsTC

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  3. Sweets2476

    Sweets2476 Thread Starter

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    and how do I do that? lol
     
  4. clarke123

    clarke123

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    usually you tap the Delete key every second or so BEFORE the machine boots into Windows...with some manufacturers it may be F2 or F10 to enter the BIOS (Setup)...many times there will be an indicator on the screen at bootup as to which is the Setup key...after entering the BIOS you have to find the integrated peripherals...they may be under Advanced, or you may have to hunt a bit...make sure the onboard audio is set to Enabled
     
  5. SacsTC

    SacsTC

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    According to the manual it is "Del" on this one and it is under the advanced tab.
     
  6. Sweets2476

    Sweets2476 Thread Starter

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    Ok I did everything you guys said to do and it's STILL not working :(
     
  7. clarke123

    clarke123

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    I've seen more than one case where the integrated sound went bad and I had to install a sound card...sometimes it was the first indication of a failing motherboard.
     
  8. Sweets2476

    Sweets2476 Thread Starter

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    Oh...great...that's JUST what I wanted to hear considering I just got this computer and its way less than a year old...

    I have a CRAPLOAD of TCP/IP errors in the DirectX Diagnostic Tool...could this have ANYTHING to do w/ my sound not working?
     
  9. Sweets2476

    Sweets2476 Thread Starter

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    And another thing...my sound card shows up in the Device Manager but nowhere else in windows...like the sounds and audio devices tab in the Control Panel...its completely grey and says at the top "No Sound Device"...this is the strangest thing I think I have ever seen from a computer.
     
  10. Sweets2476

    Sweets2476 Thread Starter

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    Just realized I sounded somewhat...angry....in those last 2 posts. Sorry if I come off that way...that was totally not the way I intended to be! My apologies!
     
  11. clarke123

    clarke123

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    I wouldn't think the TCP has anything to do with the sound issue. Try going into Safe Mode (tap F8 at bootup) and remove ALL sound-related drivers. Reboot and use the motherboard CD to load the Audio drivers only.
     
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