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Can anyone help this gal out?

Discussion in 'Windows XP' started by molldoll, Apr 15, 2004.

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  1. molldoll

    molldoll Thread Starter

    Joined:
    Apr 15, 2004
    Messages:
    15
    I am a multi-tasker to the umteenth degree, and suddenly today, i can not have more than one internet window open. I have tired, opening it regularly, doin' the ctrl n command, yelling at it, and resetting the factory presets under tools/io/advanced.

    any suggestions?
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,202
    Why don't you post a Hijack Log to see if it's related to a virus, trojan or worm.

    Please do this. Click here: http://www.sherrylynn.us/HijackThis.exe to download Hijack This. Save it to it’s own folder (not temporary files or the desktop).

    Close all open windows and open HIJACK THIS. Click “Scan”. When the scan is finished (it only takes a second), the scan button will change to “Save Log”. Click on “Save Log” and save it to NotePad. Copy the entire log and paste it here.

    DO NOT FIX ANYTHING YET, most items that appear in the log are harmless or even needed. Wait for someone to analyze the scan and advise.

    Cookie
     
  3. Firah

    Firah

    Joined:
    Apr 22, 2003
    Messages:
    765
    Do you have a pop-up blocker?

    What about Yahoo toolbar? That has a pop-up blocker too.
     
  4. rude

    rude

    Joined:
    Mar 8, 2004
    Messages:
    2,326
    Easy fix,go to Tools/internet options/advanced,scroll down to "reuse windows for launching shortcuts",uncheck it,ok your way out.
     
  5. molldoll

    molldoll Thread Starter

    Joined:
    Apr 15, 2004
    Messages:
    15
    did the tools/io/advanced/reuse---- no avail

    i have a pop up blocker.
    yesterday adware was installed. did something get gnarled up because ofd that?


    here is the fun log
    Logfile of HijackThis v1.97.7
    Scan saved at 9:23:07 PM, on 4/15/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\igfxtray.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\WINDOWS\LTSMMSG.exe
    C:\Program Files\Acer\Launch Manager\LaunchAp.exe
    C:\Program Files\Acer\Launch Manager\PowerKey.exe
    C:\Program Files\Acer\Launch Manager\HotkeyApp.exe
    C:\Program Files\Acer\Launch Manager\KeyHook.exe
    C:\Program Files\Acer\Launch Manager\CtrlVol.exe
    C:\PROGRA~1\NORTON~1\navapw32.exe
    C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Norton AntiVirus\Cfgwiz.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Yahoo!\Messenger\YPager.exe
    C:\Documents and Settings\techco.ACER-PPTNLRH5SM\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hotmail.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sertek.com.tw/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://65.54.244.250/cgi-bin/getmsg...66_d462&login=molly_dunlea&domain=hotmail.com (obfuscated)
    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    O2 - BHO: (no name) - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_16_0.dll
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
    O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [LaunchApp] LaunApp
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [LTSMMSG] LTSMMSG.exe
    O4 - HKLM\..\Run: [LaunchAp] "C:\Program Files\Acer\Launch Manager\LaunchAp.exe"
    O4 - HKLM\..\Run: [PowerKey] "C:\Program Files\Acer\Launch Manager\PowerKey.exe"
    O4 - HKLM\..\Run: [HotkeyApp] "C:\Program Files\Acer\Launch Manager\HotkeyApp.exe"
    O4 - HKLM\..\Run: [KeyHook] "C:\Program Files\Acer\Launch Manager\KeyHook.exe"
    O4 - HKLM\..\Run: [CtrlVol] "C:\Program Files\Acer\Launch Manager\CtrlVol.exe"
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.sertek.com.tw/
    O16 - DPF: Yahoo! Backgammon - http://download.games.yahoo.com/games/clients/y/at0_x.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/funwebproducts/PopSwatterInitialSetup1.0.0.6.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst0401.cab
    O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.141/code/PWActiveXImgCtl.CAB
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://active.macromedia.com/flash2/cabs/swflash.cab



    thanks again for your assistance.
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,202
    You do have spyware in the log so it would be a good idea to download and run the following programs.

    AD-AWARE

    Go here: http://www.lavasoftusa.com/support/download/
    and download Ad-Aware 6 Build 181

    Install the program and launch it.

    First in the main window look in the bottom right-hand corner and click on Check for updates now and download the latest reference files.

    Make sure the following settings are made and on -------ON=GREEN

    From main window: Click Start then Activate in-depth scan (recommended)

    Click Use custom scanning options then click Customize and have these options selected: Under Drives and Folders put a check by Scan within archives and below that under Memory and Registry put a check by all the options there.

    Now click on the Tweak button in that same window. Under Scanning engine select Unload recognized processes during scanning and under Cleaning Engine select Let windows remove files in use at next reboot

    Click proceed to save your settings.

    Now to scan just click the Next button.

    When the scan is finished mark everything for removal and get rid of it. (Right click the window and choose select all from the drop down menu and click Next)

    Restart your computer

    Download and run: SPYBOT SEARCH & DESTROY, here:

    http://download.com.com/3000-2144-1...tml?tag=lst-0-1

    Open Spybot Search & Destroy (Click Start, Programs, Spybot S&D (Advanced Mode). Click online, Search for updates, Download all available updates. Close all Browser windows, Click ''Check for Problems'', Put a check in every entry Spybot Search & Destroy flags with a red exclamation mark and click ''Fix Selected Problems'' , Then restart your computer.

    Download both of these for added protection: SPYWAREBLASTER & SPYWAREGUARD, here:

    http://www.javacoolsoftware.com/spywareblaster.html

    Once you've done all that, post another log here for an expert to take a look at as I’m not qualified to analyze the log.

    Cookie
     
  7. molldoll

    molldoll Thread Starter

    Joined:
    Apr 15, 2004
    Messages:
    15
    Cookie-
    i do believe i have a crush on you. problem seemingly fixed after following your fantastic directions.
     
  8. molldoll

    molldoll Thread Starter

    Joined:
    Apr 15, 2004
    Messages:
    15
    i lied.
    it still will not open more than one window of internet explorer.
    i ran everything cookie suggested again, to no avail.

    sos.

    here is the newest hijack log.

    Logfile of HijackThis v1.97.7
    Scan saved at 11:59:08 PM, on 4/15/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\igfxtray.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\WINDOWS\LTSMMSG.exe
    C:\Program Files\Acer\Launch Manager\LaunchAp.exe
    C:\Program Files\Acer\Launch Manager\PowerKey.exe
    C:\Program Files\Acer\Launch Manager\HotkeyApp.exe
    C:\Program Files\Acer\Launch Manager\KeyHook.exe
    C:\Program Files\Acer\Launch Manager\CtrlVol.exe
    C:\PROGRA~1\NORTON~1\navapw32.exe
    C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\WINDOWS\System32\msiexec.exe
    C:\Documents and Settings\techco.ACER-PPTNLRH5SM\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hotmail.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sertek.com.tw/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://65.54.244.250/cgi-bin/getmsg...66_d462&login=molly_dunlea&domain=hotmail.com (obfuscated)
    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    O2 - BHO: (no name) - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_16_0.dll
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
    O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [LaunchApp] LaunApp
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [LTSMMSG] LTSMMSG.exe
    O4 - HKLM\..\Run: [LaunchAp] "C:\Program Files\Acer\Launch Manager\LaunchAp.exe"
    O4 - HKLM\..\Run: [PowerKey] "C:\Program Files\Acer\Launch Manager\PowerKey.exe"
    O4 - HKLM\..\Run: [HotkeyApp] "C:\Program Files\Acer\Launch Manager\HotkeyApp.exe"
    O4 - HKLM\..\Run: [KeyHook] "C:\Program Files\Acer\Launch Manager\KeyHook.exe"
    O4 - HKLM\..\Run: [CtrlVol] "C:\Program Files\Acer\Launch Manager\CtrlVol.exe"
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.sertek.com.tw/
    O16 - DPF: Yahoo! Backgammon - http://download.games.yahoo.com/games/clients/y/at0_x.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/funwebproducts/PopSwatterInitialSetup1.0.0.6.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst0401.cab
    O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.141/code/PWActiveXImgCtl.CAB
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://active.macromedia.com/flash2/cabs/swflash.cab



    thanks again, in advance.
     
  9. rude

    rude

    Joined:
    Mar 8, 2004
    Messages:
    2,326
  10. molldoll

    molldoll Thread Starter

    Joined:
    Apr 15, 2004
    Messages:
    15
    Rude, thanks for the quick reply. didnt work. *bangs head on desk*
     
  11. Pancake

    Pancake

    Joined:
    Jan 9, 2004
    Messages:
    313
    Close up all windows,run HJT and remove these.Close down System Restore before doing all this an restart it when finished.

    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://65.54.244.250/cgi-bin/getmsg...ain=hotmail.com (obfuscated)
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sertek.com.tw/
    O2 - BHO: (no name) - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
    O2 - BHO: (no name) - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL


    O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load (you might ike to do a manual remove of this one http://www.kephyr.com/spywarescanner/library/flingstonebridge/index.phtml

    O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

    O14 - IERESET.INF: START_PAGE_URL=http://www.sertek.com.tw/

    This one will need to be removed.
    C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
     
  12. Firah

    Firah

    Joined:
    Apr 22, 2003
    Messages:
    765
    Turn off the pop-up blocker and see if that will make a difference.
     
  13. molldoll

    molldoll Thread Starter

    Joined:
    Apr 15, 2004
    Messages:
    15
    Howdy-

    took off pop-up.

    did all of the fantastic things suggested by pancake.

    nadda improvement.

    *dropkicks computer*
     
  14. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Post a new log ...
     
  15. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,202
    Gee, that crush sure was short-lived. Story of my life....sigh :rolleyes:

    I see some entries that are a homepage hijacker. The programs are called My Way Speed Bar and My Web Search.

    Go to Control Panel - add/remove programs and if you see any reference to those two programs, uninstall them from there.

    We could also try CWShredder too for good measure. I'm not sure if it's a variant but it can't hurt to try it.

    Download CWShredder

    http://www.spywareinfo.com/~merijn/files/CWShredder.exe

    Close all browser windows, open cwshredder.exe then click "Fix" and let it run.

    Then restart your computer and post another log.

    IMPORTANT! To help prevent this from happening again, you should install all the security patches and critical updates.

    When you're done and after rebooting, post another log as requested by Cybertech.

    Cookie
     
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