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Can connect to every other internet besides verizon fios!!!

Discussion in 'Networking' started by cfanelli, Nov 6, 2007.

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  1. cfanelli

    cfanelli Thread Starter

    Nov 6, 2007
    Hi Everyone.
    My boyfriend's office just moved and at the new office they now have verizon fios as their internet provider. He hooks his laptop into the wall outlet and cannot get onto the interent. It says the page cannot be found. Everyone else in the office can get the internet and his wall jack was tested saying that the internet is being received. I looked at his settings and everything looks normal. The network conncections says the lan line is connected, enabled, and firewalled. I hit repair but still no internet page displays. This a windows xp system. Before the move, my boyfriend would hook up to their verizon dsl system and get interent. At my office he can hook up to our comcast system and get the interent. Also we have a linksys wireless router at my work and I have the adapter on his laptop and that works at my work too. They said at his work they have verizon wireless with the fios but our linksys adapter does not pick up their verizon wireless signal either. We have tried to add a new lan connection and spoke to verizon techs on the phone but no one knows why it is not diplaying a page!!!! PLEASE HELP!!!!
  2. JohnWill

    JohnWill Retired Moderator

    Oct 19, 2002
    Please supply the following info, exact make and models of the equipment please.

    Make and model of the broadband modem.
    Make and model of the router.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Make/model of your computer.
    Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

    Also, please give an exact description of your problem symptoms, including the exact text of any error messages.

    On any problem computer, I'd also like to see this:

    Start, Run, CMD to open a command prompt:

    Type the following command:


    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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