1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Can connect to every other internet besides verizon fios!!!

Discussion in 'Networking' started by cfanelli, Nov 6, 2007.

Thread Status:
Not open for further replies.
  1. cfanelli

    cfanelli Thread Starter

    Joined:
    Nov 6, 2007
    Messages:
    1
    Hi Everyone.
    My boyfriend's office just moved and at the new office they now have verizon fios as their internet provider. He hooks his laptop into the wall outlet and cannot get onto the interent. It says the page cannot be found. Everyone else in the office can get the internet and his wall jack was tested saying that the internet is being received. I looked at his settings and everything looks normal. The network conncections says the lan line is connected, enabled, and firewalled. I hit repair but still no internet page displays. This a windows xp system. Before the move, my boyfriend would hook up to their verizon dsl system and get interent. At my office he can hook up to our comcast system and get the interent. Also we have a linksys wireless router at my work and I have the adapter on his laptop and that works at my work too. They said at his work they have verizon wireless with the fios but our linksys adapter does not pick up their verizon wireless signal either. We have tried to add a new lan connection and spoke to verizon techs on the phone but no one knows why it is not diplaying a page!!!! PLEASE HELP!!!!
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Please supply the following info, exact make and models of the equipment please.

    Make and model of the broadband modem.
    Make and model of the router.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Make/model of your computer.
    Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

    Also, please give an exact description of your problem symptoms, including the exact text of any error messages.




    On any problem computer, I'd also like to see this:

    Start, Run, CMD to open a command prompt:

    Type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/648559

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice