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Can connect to Internet, but cannot access any websites.

Discussion in 'Networking' started by NoNameIsName, Dec 23, 2012.

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  1. NoNameIsName

    NoNameIsName Thread Starter

    Dec 23, 2012
    Today I began to have a problem with my internet connection. I remember installing an update for Norton Family before it began to appear. I can use the Internet for 2-5 minutes before it suddenly rejects all my requests and gives a message along the following lines: "Can't connect to the server." Apparently I can only work with Google, but that's useless because I cannot access any of the sites that any search results provide. Firefox also stops working at the same time this problem appears. Google Chrome does work after that but I still cannot access any of the websites.

    I am in the 'Safe Mode with Networking' mode right now, and there is no problem with the internet whatsoever. I've posted this message in that mode as well.

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD Turion(tm) II P520 Dual-Core Processor, AMD64 Family 16 Model 6 Stepping 3
    Processor Count: 2
    RAM: 3834 Mb
    Graphics Card: ATI Mobility Radeon HD 4200 Series, 256 Mb
    Hard Drives: C: Total - 293430 MB, Free - 229222 MB;
    Motherboard: AMD Corp., Guam
    Antivirus: Norton 360, Disabled

    I know my Norton 360 is Disabled but I'm going to renew the subscription soon.

    Does anyone have any suggestions? This has practically rendered me incapable of using the Internet. :(
  2. MorbidSteve


    Feb 3, 2008
    This sounds more like a virus or malware to me. Maybe something that has configured your host file or redirects everything.
  3. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    Uninstall Norton and run Symantec's Norton Removal Tool. You can reinstall if desired after testing.
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