Please supply the following info,
exact make and models of the equipment please.
Name of your ISP (Internet Service Provider). Orange.co.uk
Make
and exact model of the broadband modem. Netgear DG834g
Make
and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless. Wireless
If wireless, encryption used, (none, WEP, WPA, or WPA2) WEP
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc. Vista home premium
The Internet Browser in use, IE, Firefox, Opera, etc. IE and firefox
Please give an exact description of your problem symptoms,
including the exact text of any error messages.
NO connection to internet, or to
www.routerlogin.com, but network drive attached to router works
- If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? Tried that - no chnage
- For wireless issues, have you disabled all encryption on the router to see if you can connect that way? no
- Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue? n/a
- If there are other computers on the same network, are they experiencing the same issue, or do they function normally? computer running XP working fine
On any affected computer, I'd also like to see this:
Hold the
Windows key and press
R, then type
CMD (
COMMAND for W98/WME) to open a command prompt:
Type the following commands:
PING 206.190.60.37
PING yahoo.com
NBTSTAT -n
IPCONFIG /ALL
Right click in the command window and choose
Select All, then hit
Enter.
Paste the results in a message here.
Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.
C:\USERS\GILL>ping 206.190.60.37
Pinging 206.190.60.37 with 32 bytes of data:
Reply from 169.254.0.1: Destination net unreachable.
Reply from 169.254.0.1: Destination net unreachable.
Reply from 169.254.0.1: Destination net unreachable.
Reply from 169.254.0.1: Destination net unreachable.
Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
C:\USERS\GILL>ping yshoo.com
Ping request could not find host yshoo.com. Please check the name and try again.
C:\USERS\GILL>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.
C:\USERS\GILL>nbtstat -n
Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []
No names in cache
Wireless Network Connection:
Node IpAddress: [169.254.0.4] Scope Id: []
NetBIOS Local Name Table
Name Type Status
---------------------------------------------
GILL-PC <00> UNIQUE Registered
MSHOME <00> GROUP Registered
GILL-PC <20> UNIQUE Registered
MSHOME <1E> GROUP Registered
MSHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered
C:\USERS\GILL>ipcpnfig /all
'IPCPNFIG' is not recognized as an internal or external command,
operable program or batch file.
C:\USERS\GILL>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : gill-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1395 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-16-44-A8-2D-BC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b800:f475:4c20:dcbf%10(Preferred)
IPv4 Address. . . . . . . . . . . : 169.254.0.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Lease Obtained. . . . . . . . . . : 09 October 2008 10:34:27
Lease Expires . . . . . . . . . . : 10 October 2008 10:34:27
Default Gateway . . . . . . . . . : 169.254.0.1
DHCP Server . . . . . . . . . . . : 169.254.0.1
DHCPv6 IAID . . . . . . . . . . . : 167777860
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
r
Physical Address. . . . . . . . . : 00-1D-09-C6-8E-9C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{3985E261-D4DE-4353-9B96-1EBF8E017
824}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:169.254.0.4%11(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\USERS\GILL>
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________
Microsoft MVP - User Desktop Experience
If you think experts are expensive, wait until you see what amateurs cost you!