Can connect to network, but unable to connect to internet

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carrickfergus

Thread Starter
Joined
Nov 3, 2010
Messages
1
Hi,

I wonder if anyone can help. We recently installed a new wireless router, and all the other computers in our house can access the internet. But for some reason I can only connect to the network, even though it says there's full connectivity.

I called the customer careline for our internet providers, and they said it was a problem with my computer settings, rather than the router. But they said they couldn't advise me any further unless I paid for it, hence my need to look for advice elsewhere....

Thanks!
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
Hi carrickfergus, and welcome to TSG!

Please do the following:

Press the Windows key + R to open a Run box.

Type CMD.

Press OK.

In the Command Prompt, type ipconfig /all.

Press Enter.


Copy (right-click and Select All > press Enter) the entire content of that window and paste it to your next reply.


Next,

Use a working computer to download and copy HijackThis to a USB flash drive. Plug it into your faulty computer and install the program:

Please click HERE to download HijackThis.

Run it and select Do a system scan and save a logfile from the Main Menu.

The log will be saved in Notepad. Copy and paste the log in your next post.

IMPORTANT: Do not fix anything
 
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