1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Can Connect to Router but not Internet

Discussion in 'Networking' started by luke91, Nov 19, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. luke91

    luke91 Thread Starter

    Joined:
    Nov 15, 2011
    Messages:
    3
    Hi,

    I live in a house of four people sharing the same wireless network via router. I've been using the network since the last two months and everything seems normal and fine, since something happened two days ago.
    My laptop suddenly couldn't access the internet! Well it could connect to the router, but it says local only. An something like Unidentified network("network name") comes out.

    The thing is, I think this has nothing to do with the router, since all of my housemates are doing fine, connecting to the internet as normal. Except for me.

    I've tried everything within my knowledge such as deleting the network and reconnecting, reentering password, updating the windows, changing the ip address, but all of them went to no avail. I've never been to this kind of problem before, so I try to seek help from the experts here.

    I appreciate the help.

    Thank you.:)
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,803
    First Name:
    Terry
    Can you connect successfully by ethernet?

    Please attach a screen shot of the Networks page of the Xirrus Wi-Fi Inspector and show ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. luke91

    luke91 Thread Starter

    Joined:
    Nov 15, 2011
    Messages:
    3
    Well I don't know what do you mean by ethernet. Do you mean connecting by a wire or something? By the way, here's the copied results;

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\SONY>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : SONY-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 5100
    Physical Address. . . . . . . . . : 00-21-5D-93-C3-30
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::85a9:e963:f23e:f0bd%13(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.240.189(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 318775645
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-25-4A-EA-00-1A-80-D8-88-88

    DNS Servers . . . . . . . . . . . : 2001:b042:2000:1::
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) 82567LM Gigabit Network Connecti
    on
    Physical Address. . . . . . . . . : 00-1A-80-D8-88-88
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.home
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 14:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 15:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 17:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{973D614B-4286-414B-B1A9-86D82B0A2
    E51}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\SONY>
     

    Attached Files:

  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,803
    First Name:
    Terry
    I mean connecting by an ethernet cable, which contains 8 wires.

    Disable encryption on the router and try to connect. If successful you can probably re-enable encryption and reconnect. Alternatively you can delete the wireless profile for your wireless connection and try again.
     
  5. luke91

    luke91 Thread Starter

    Joined:
    Nov 15, 2011
    Messages:
    3
    Oh, unfortunately I don't have that kind of wire at this time. But somehow I think my laptop is able to connect to the internet with it.
    I forgot to tell you that my laptop is able to connect to other wireless networks, like the one at school and at other places. The problem just lies with this particular network.

    I'll try to do what just said. Thank you.
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1027604

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice