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Can connect to WiFi but no Internet access

Discussion in 'Networking' started by Tyler8799, Mar 2, 2013.

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  1. Tyler8799

    Tyler8799 Thread Starter

    Joined:
    Mar 2, 2013
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    I just installed WiFi at my house. I can connect on my smartphone and by ethernet cable and the Internet works great. I can also connect to the WiFi on my laptop, but the Internet does not work. My homepage will come up but I can't go to any other sites. My computer does not have this problem with any other WiFi networks.

    I've read a lot of old threads on this site about similar problems; I can't figure out what's wrong, though. I'm a total dummy when it comes to this stuff. Can someone help?

    Based on what I've read, here's some quick info that might be useful:
    1) HP Pavilion laptop
    2) Windows 7
    3) I have Norton Internet Security

    I also did the ipconfig /all command and here are the results (I don't know how to interpret them):

    C:\Users\***** >ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : *****-HP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
    2
    Physical Address. . . . . . . . . : 8C-A9-82-13-4C-F9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 8C-A9-82-13-4C-F9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
    Physical Address. . . . . . . . . : 8C-A9-82-13-4C-F8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::69d7:259d:dc5a:aa9f%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.15(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, March 02, 2013 1:57:38 PM
    Lease Expires . . . . . . . . . . : Saturday, March 02, 2013 2:57:39 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 327985538
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-56-F8-C9-98-4B-E1-A2-2C-D0

    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{F4FC5AB5-2D05-4B73-89DA-CEBEFC040FF7}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:14f6:132e:b74c:702e(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::14f6:132e:b74c:702e%18(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{B811B316-B1CD-484C-B8E7-9BC29BD9B311}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{22C6BD4F-62B3-4713-BBCC-323BBB593B14}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\***** >PING 192.168.0.15

    Pinging 192.168.0.15 with 32 bytes of data:
    Reply from 192.168.0.15: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.15: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.15: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.15: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.0.15:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\*****>PING 192.168.0.1

    Pinging 192.168.0.1 with 32 bytes of data:
    Reply from 192.168.0.1: bytes=32 time=105ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=2ms TTL=64

    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 105ms, Average = 27ms

    C:\Users\*****>PING 209.18.47.61

    Pinging 209.18.47.61 with 32 bytes of data:
    Reply from 209.18.47.61: bytes=32 time=32ms TTL=113
    Reply from 209.18.47.61: bytes=32 time=21ms TTL=113
    Reply from 209.18.47.61: bytes=32 time=22ms TTL=113
    Reply from 209.18.47.61: bytes=32 time=25ms TTL=113

    Ping statistics for 209.18.47.61:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 32ms, Average = 25ms

    C:\Users\*****>PING 74.125.45.100

    Pinging 74.125.45.100 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 74.125.45.100:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\*****>PING yahoo.com

    Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
    Reply from 98.138.253.109: bytes=32 time=218ms TTL=49
    Reply from 98.138.253.109: bytes=32 time=158ms TTL=49
    Reply from 98.138.253.109: bytes=32 time=86ms TTL=49
    Reply from 98.138.253.109: bytes=32 time=231ms TTL=49

    Ping statistics for 98.138.253.109:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 86ms, Maximum = 231ms, Average = 173ms

    C:\Users\*****>

    My guess is that the results for the "PING 74.125.45.100" command are telling - I just have no idea what it means.
     
  2. reticentAJ

    reticentAJ

    Joined:
    Jan 20, 2013
    Messages:
    1,312
    First Name:
    AJ
    Your ip settings look good. I noticed you aren't using you router as a dns server, because the addresses aren't the ip address of your router. Did you set static dns servers on your computer? If it works on other networks, though, that shouldn't be a problem. I might just change it to automatically obtain those from router.

    I would change any filtering in the settings of your router, particularly MAC address filtering.

    Can you get internet if you hard wire into the router?

    In regards to the ping, all of the look good, except 74.125.45.100. I cannot get to the site though, so I think the problem is with the site not your computer.
     
  3. Tyler8799

    Tyler8799 Thread Starter

    Joined:
    Mar 2, 2013
    Messages:
    3
    Thanks for the response. I don't have static dns servers set on my computer, it's set to automatically obtain them from the router.

    Regarding changing the MAC address filtering, what specifically do I need to change? And yes, I can access internet on my laptop if hardwired. I just can't get the Internet to work wirelessly. My phone can access the WiFi as well and there are no problems with the Internet.
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    76,645
    First Name:
    Terry
    The pings show that you have internet access and that DNS is working. I suspect a Norton firewall problem. It may have separate settings for wired and wireless.

    Probably that site is not replying to ping. I get the same result.
     
  5. reticentAJ

    reticentAJ

    Joined:
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    Messages:
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    First Name:
    AJ
    TerryNet is suggesting to temporarily disable Norton to see if that fixes everything.
     
  6. Tyler8799

    Tyler8799 Thread Starter

    Joined:
    Mar 2, 2013
    Messages:
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    I disabled it and it didn't change anything :(

    Any other possibilities?
     
  7. reticentAJ

    reticentAJ

    Joined:
    Jan 20, 2013
    Messages:
    1,312
    First Name:
    AJ
    Try running your computer in safe mode with networking. At boot, typically it is the f8 key. To me, it seems like something is blocking it since all your settings are good and so are all your pings.

    If you still cannot get internet here, I would make sure you have the latest driver. You could also try removing the wireless profile and then reconnect to the network, making sure to enter the correct credentials.
     
  8. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,856
    First Name:
    Wayne
    i would remove norton completely

    do you have a full paid up subscription
    --------------------------------------------------------------

    Norton Removal Tool
    I would recommend that you restart the PC and run the removal tool for a second time - I have found instances where the removal tool needs to be run twice to fully remove all traces of norton and symantec from the PC
    https://www-secure.symantec.com/nor...t=Norton Core&pvid=f-core-cur&version=current

    All Versions - The Norton Removal Tool uninstalls all Norton 2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer.
    http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

    --------------------------------------------------------------

    I can not ping that 74.125.45.100 which is reported as bein google
     
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