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Can connect to Wifi but not the internet.

Discussion in 'Networking' started by Simon47, Oct 28, 2019.

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  1. Simon47

    Simon47 Thread Starter

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    Hi All

    I think this may be an easy fix, but I'm just going round the houses, so any help would be greatly appreciated.

    I have an Compaq laptop using a Windows Vista system. Recently, we have changed our broadband provider, entered in all the new Wi-Fi details and the computer is now connected to the new Wi-Fi account. However, it won't then do the last stage of connecting to the internet.
    The windows diagnostics keeps saying issue not resolved whatever I do. All other devices in house are connected and using the net.

    On the graphics, it shows a tick between pc and unidentified network (which i presume is wifi network) and then a red cross between that and the internet.

    Please help! And many thanks
     
  2. Couriant

    Couriant Trusted Advisor

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    Do you have any internet security programs like Norton or McAfee?
     
  3. Simon47

    Simon47 Thread Starter

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    I have Kaspersky
     
  4. Couriant

    Couriant Trusted Advisor

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    For troubleshooting purposes, try turning off the firewall function and see if that helps. You may need to remove it completely to ensure it is not affecting the connection.
     
  5. TerryNet

    TerryNet Moderator

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    What encryption are you using on the wireless network? Does you Vista system and wireless adapter actually support it?
     
  6. Simon47

    Simon47 Thread Starter

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    Cool, I'll give clearing the antivirus software a go. Thanks so much
     
  7. Simon47

    Simon47 Thread Starter

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    I'd love to say I know this, but I think you might be right. Laptop may be 7 to 10 years old, so it might not support a new network.
    Thank you
     
  8. Couriant

    Couriant Trusted Advisor

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    The fact that you connected is a good thing. The issue is that the network is being reported as an unidentified network.

    Who is your broadband provider and what modem do you have?
     
  9. Simon47

    Simon47 Thread Starter

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    Sky is provider and the modem is a Sky Q hub I believe.
     
  10. managed

    managed Trusted Advisor Spam Fighter

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    On the Compaq laptop in Device Manager under Network Adapters what wireless card is listed ?
     
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  11. Simon47

    Simon47 Thread Starter

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    It seems that the Wi-Fi adapter is Atheros AR5007 802.11b/g...any help?
     
  12. TerryNet

    TerryNet Moderator

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    Edit per https://forums.techguy.org/threads/internet-connection-issue.1175692/

    The following was put together mostly by etaf with a little help from me.

    ------------------------------------------------------------------------
    Atheros Wireless Adapter - AR5007EG & AR5007

    Since about 2010 we have been seeing a lot of problems with the above adapters, mainly concerning WPA and WPA2 encryption and mainly on windows Vista.
    We have seen just a couple of issues on other windows operating system, windows XP and windows 7.

    Windows XP:- A driver update has resolved the issue
    Windows 7 :- No conclusive results for a fix

    The wireless adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

    Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.


    Here are a number of possible solutions

    --- 1) In Device Manager right click on the wireless adapter and "update driver."

    --- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section,

    --- 3) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue

    --- 4) The majority of members, have now used the drivers from the atheros driver site, which has resolved the issue.
    - see below for direct links for windows vista and the link for all Atheros adapters and supported operating systems

    Qualcomm Atheros drivers is a site to try.

    AR5007
    Vista 32 / 64 Bit
    Direct link Drivers for Atheros AR5007 and Windows Vista 32 / 64 bit
    You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started


    AR5007EG
    Vista 32 / 64 Bit
    Direct link Drivers for Atheros AR5007EG and Windows Vista 32 / 64 bit
    You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started


    Drivers for the other windows operating system
    http://www.atheros.cz/atheros-wireless-drivers.php
    You need to look down the page for your particular adapter model and then look across the columns to find your windows version.
    Now click on the blue tick mark in the column under your windows version.
    This will open another page for that particular adapter and that windows version.

    Now click on the download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started

    Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

    ------------------------------------------------------------------------
     
  13. Simon47

    Simon47 Thread Starter

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    Brilliant thanks for all that! That's my day sorted for tomorrow!
     
  14. TerryNet

    TerryNet Moderator

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    You're welcome, but you really did not need to quote the entire post. :)
     
  15. Simon47

    Simon47 Thread Starter

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    Haha! I don't even know what I did. Sorry!
     
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