1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved Can i add ram to this laptop (low dedicated video ram)

Discussion in 'Hardware' started by Kevier, Dec 31, 2018.

Thread Status:
Not open for further replies.
Advertisement
  1. Kevier

    Kevier Thread Starter

    Joined:
    May 7, 2014
    Messages:
    233
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, Intel64 Family 6 Model 142 Stepping 10
    Processor Count: 8
    RAM: 4011 Mb
    Graphics Card: Intel(R) UHD Graphics 620, 1024 Mb
    Hard Drives: C: 915 GB (688 GB Free); D: 14 GB (1 GB Free);
    Motherboard: HP, 84A6
    Antivirus: Windows Defender, Disabled
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,669
    First Name:
    Frank
    You appear to have a HP 15 model laptop.
    What is the exact product number(P/N) and serial number(S/N) on it?
    Once it is correctly identified, we can advise you how much RAM it supports.

    Your laptop has an 8th generation Intel Core i7-8550U 1.80 GHz processor which has an integrated Intel UHD Graphics 620 graphic device.
    How much "dedicated" and "shared" video memory is listed in yours?

    ---------------------------------------------------------------
     
    Last edited: Dec 31, 2018
  3. Kevier

    Kevier Thread Starter

    Joined:
    May 7, 2014
    Messages:
    233
    CND8202R5J is the serial number
    System Model HP Laptop 15-da0xxx
    4al76ua#aba
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,669
    First Name:
    Frank
    Don't forget to answer my last question while I'm researching your laptop.
    Give me a few minutes.

    ---------------------------------------------------------------
     
  5. Kevier

    Kevier Thread Starter

    Joined:
    May 7, 2014
    Messages:
    233
    sorry how do i find that out
     
  6. Kevier

    Kevier Thread Starter

    Joined:
    May 7, 2014
    Messages:
    233
    i do know that my
    Dedicated Video RAM is 128 MB
    but that is what canirunit says
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,669
    First Name:
    Frank
    According to that serial number, you have THIS HP Notebook 15-da0073wm (4AL76UA#ABA) which was purchased in May 2018 and came with Windows 10 Home 64-bit.

    According to its product specifications webpage, it came with an 8 GB module of DDR4-2400 RAM in 1 of its 2 memory slots.

    It has 2 memory slots and supports a maximum of 32 GB of DDR4-2400 RAM, so you do have the option of adding a 8 GB module to its empty slot and running it with 16 GB.

    It has an impressive-performing processor for a consumer level laptop, so adding another 8 GB is a good idea.

    cpu.JPG

    Adding another 8 GB should also increase its amount of "dedicated" video memory.

    ---------------------------------------------------------------
     
  8. Kevier

    Kevier Thread Starter

    Joined:
    May 7, 2014
    Messages:
    233
    thanks for your assistance
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,669
    First Name:
    Frank
    Right-click an empty space on the desktop, then click "Display Settings".

    When the Display window appears, scroll down and then click "Advanced display settings".

    When the Advanced Display Settings window appears, click "Display adapter properties".

    When the small window appears, click the "Adapter" tab.

    What does it show in MB's for "Dedicated" and "System" and "Shared" video memory?

    Note: Based on what I see in your log in post #1, I'm guessing the "Total" amount of video memory is more than 4096 MB.

    ---------------------------------------------------------------
     
  10. Kevier

    Kevier Thread Starter

    Joined:
    May 7, 2014
    Messages:
    233
    Total available Graphical memory is 2133 mb
    dedicated 128 mb
    system video 0
    shared system is 2005 mb
    its a little short of the 4096 mb you said any idea why
     
    Last edited: Dec 31, 2018
  11. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,669
    First Name:
    Frank
    Your log in post #1 is showing about 3.91 GB of "usable" RAM, so I expected the total amount of video memory to be more than 4096 MB.

    Right-click This PC and then click "Properties"
    - or -
    Open the Control Panel and then click "System".

    When the System window appears, look at the "System - Installed memory(RAM)" section.

    What does it show for the amount of RAM and the amount of usable RAM?

    --------------------------------------------------------------
     
  12. Kevier

    Kevier Thread Starter

    Joined:
    May 7, 2014
    Messages:
    233
    Installed memory (RAM) 4.00 gb
     
  13. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,669
    First Name:
    Frank
    That explains why your log in post #1 is showing only 3.91 GB(4011 MB) of "usable" RAM.

    That also explains why your laptop has 2133 MB of total video memory instead of the 4096 MB or more that I expected it to have.

    Your laptop has only 4 GB of RAM instead of the 8 GB its product specifications section shows it should have come with.

    Capture.JPG

    You definitely need to add at least another 4 GB of RAM in your laptop.

    The additional RAM should speed it up and should increase the amount of dedicated/shared video memory.

    ----------------------------------------------------------------
     
  14. Kevier

    Kevier Thread Starter

    Joined:
    May 7, 2014
    Messages:
    233
    so i can either add
    1 4 GB
    2 8 GB
    or 2 16 gb
    correct
     
  15. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,669
    First Name:
    Frank
    I would run that laptop with at least 8 GB(4 GB X 2) of RAM, but preferably with 16 GB(8 GB X 2) of RAM.
    32 GB(16 GB X 2) is "over-kill" and a big waste of money.
    Good luck.
    (y)

    ---------------------------------------------------------------
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1221212

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice