1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved Can login to website on one computer but not another

Discussion in 'Web & Email' started by The Keeper, Nov 13, 2018.

Thread Status:
Not open for further replies.
Advertisement
  1. The Keeper

    The Keeper Thread Starter

    Joined:
    Aug 23, 2015
    Messages:
    39
    First Name:
    Gary
    Registering Samsung product for my wife and using my computer but Samsung indicates her login password is incorrect. I re-set password for her and then go to her computer to retrieve the email and the password reset link. I reset the password but use the same password that she previously had recorded and then logged into Samsung on her computer (Windows 10) and registered her product.

    I then go back to my computer and attempt to login and her username and password are not recognized. Go back to her computer and successfully login. Return to my computer and try again with no success.

    Quadruple checked user name and password each time but cannot login on my computer. Why am I able to login on her computer and cannot on mine? Very strange!

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD Phenom(tm) II X4 820 Processor, AMD64 Family 16 Model 4 Stepping 2
    Processor Count: 4
    RAM: 5871 Mb
    Graphics Card: ATI Radeon HD 4250 Graphics, 256 Mb
    Hard Drives: C: 577 GB (416 GB Free); M: 2794 GB (2784 GB Free);
    Motherboard: Gateway, DX4320
    Antivirus: Microsoft Security Essentials, Enabled and Updated
     
  2. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,634
    First Name:
    James
    I'm thinking it's a caching issue. Clear out the cache/temporary files for the browser. I am assuming Chrome? If so press CTRL+SHIFT+Del while in your browser. Make sure at least these are checked:

    upload_2018-11-14_8-10-39.png
     
  3. The Keeper

    The Keeper Thread Starter

    Joined:
    Aug 23, 2015
    Messages:
    39
    First Name:
    Gary
    Couriant..........Thanks so much and I appreciate your prompt reply.l I followed your instructions and "Voila!" success.
     
  4. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,634
    First Name:
    James
    (y) Don't forget to mark as solved!
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Similar Threads - login website computer
  1. Chrisj21
    Replies:
    0
    Views:
    162
  2. dotty999
    Replies:
    24
    Views:
    703
  3. RoyP
    Replies:
    11
    Views:
    492
  4. Am14
    Replies:
    16
    Views:
    704
  5. mcka54
    Replies:
    3
    Views:
    265
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1219070

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice