Solved Can login to website on one computer but not another

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The Keeper

Gary
Thread Starter
Joined
Aug 23, 2015
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69
Registering Samsung product for my wife and using my computer but Samsung indicates her login password is incorrect. I re-set password for her and then go to her computer to retrieve the email and the password reset link. I reset the password but use the same password that she previously had recorded and then logged into Samsung on her computer (Windows 10) and registered her product.

I then go back to my computer and attempt to login and her username and password are not recognized. Go back to her computer and successfully login. Return to my computer and try again with no success.

Quadruple checked user name and password each time but cannot login on my computer. Why am I able to login on her computer and cannot on mine? Very strange!

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II X4 820 Processor, AMD64 Family 16 Model 4 Stepping 2
Processor Count: 4
RAM: 5871 Mb
Graphics Card: ATI Radeon HD 4250 Graphics, 256 Mb
Hard Drives: C: 577 GB (416 GB Free); M: 2794 GB (2784 GB Free);
Motherboard: Gateway, DX4320
Antivirus: Microsoft Security Essentials, Enabled and Updated
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
39,952
I'm thinking it's a caching issue. Clear out the cache/temporary files for the browser. I am assuming Chrome? If so press CTRL+SHIFT+Del while in your browser. Make sure at least these are checked:

upload_2018-11-14_8-10-39.png
 

The Keeper

Gary
Thread Starter
Joined
Aug 23, 2015
Messages
69
Couriant..........Thanks so much and I appreciate your prompt reply.l I followed your instructions and "Voila!" success.
 
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