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Can not connect to internet after virus/malware removal

Discussion in 'Virus & Other Malware Removal' started by MrWmnHtr, May 20, 2012.

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  1. MrWmnHtr

    MrWmnHtr Thread Starter

    Joined:
    Feb 18, 2010
    Messages:
    80
    I updated the Network Adaptor Driver when I first started working on this problem. As far as I know it is the most recent driver. (v 5.505.1004.2002) I purchased a new Network Adapter and it didn't change anything so I removed it. I did all this before I posted here the first time.

    The only Yellow Alerts are in the Hidden Devices. (Keyboard, Parport, Zune.)
     

    Attached Files:

  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,673
    Try uninstalling the driver in Device Manager for the Realtek Network Adaptor and then reboot and see if it recognizes it.

    What is the make and model of the keyboard?
     
  3. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,673
  4. MrWmnHtr

    MrWmnHtr Thread Starter

    Joined:
    Feb 18, 2010
    Messages:
    80
  5. MrWmnHtr

    MrWmnHtr Thread Starter

    Joined:
    Feb 18, 2010
    Messages:
    80
    I have uninstalled the driver and reinstalled before. I used an updated driver from here. http://download.cnet.com/Realtek-RTL8139-Family-Fast-Ethernet-driver-v-5-505-1004-2002-zip/3000-2112_4-150004.html (That was before I started this post)

    I am uninstalling and rebooting as you asked.

    The keyboard is a Dell SK-8135.

    I'll be dipped in chocolate if that didn't work! Woo! Hoo! I now have a 3rd connection in Network Connections.
    Internet Gateway Local Area Connection on Actiontec PK5000 (My Modem)
    Status: Connected
    Duration: 5 days 23:22:05 (?)
    Speed: 614 Kbs

    Local Area Connection 3
    Connected, Firewalled
    Realtek RTL8139/810x Family
    Status: Connected
    Duration: 00:12:15
    Support Tab Connection Status has an IP Address, Subnet Mask Address, and Default Gateway Address.

    All kinds of software is popping up to be updated.

    I opened Firefox and it connected to his home page.
    Wow! This is good news!

    I do have one problem that popped up a day or so ago that I only noticed a couple of times before I took note of it. When I have clicked Start\Turn Off Computer it has taken EXACTLY 120 seconds before the dialog box opens that gives me the choice of Turn Off or Restart. (When I usually shut it off I either turn my back or walk out of the room so I don't know when it started doing this. I timed it once last night and again just now when I rebooted. Both times EXACTLY 120 Seconds.) I'm going to reboot and time it again. I only mention this in case someone else has this problem.

    No need to reboot. Dialog box opened immediately.

    But I will reboot and see if everything stays the way it is. It's working perfectly so far. Windows is asking to update. But I'm not doing anything until you say so.

    Thank you so very much for your patience with me this last week. This was the most difficult repair I have ever done. With over 81,000 posts I assume you have done about 4000 of these. (81,966 / 21 = 3,903) In your opinion, on a scale of 1 to 10, how difficult was this one?

    Are there any other scans that you want me to perform?
    Should I install the driver from the motherboard manufacturer that I linked to in my previous post?
    How can I get the Motherboards startup screen to stay readable longer? It's up like two seconds. Very difficult to read.

    I can not thank you enough! Talk to you in the am.
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,673
    That's great. (y)

    BTW, I changed your dip to something more "tasteful". Please be careful of your language. :)

    OK. Some of your questions may be out of my realm but we will attempt to get everythign back in order if you're willing to continue with me. I have a lot of patience so we'll tackle the problems one at a time.

    First, I'd like you to run a new scan with DDS and post the log please. You should still have it on your desktop so you won't need to download it again.

    Once I see that, I'll try to answer some of the questions you raised but hold off installing any other drivers for the time being please.
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,673
    Also, please allow Windows to update and other programs as well (anti-virus, etc.).
     
  8. MrWmnHtr

    MrWmnHtr Thread Starter

    Joined:
    Feb 18, 2010
    Messages:
    80
    I updated everything that was asking to be updated. Windows, Java, Adobe, Anti-malware. I have no Anti-Virus because I had to uninstall it to run some scans. Then I ran DDS.

    I don't understand why DDS says Avast is Enabled/Updated. It was uninstalled and I had to delete the left over folder in Program Files to run scans.

    .
    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_32
    Run by Jeff Miller at 10:39:57 on 2012-06-01
    Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2039.1632 [GMT -7:00]
    .
    AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
    .
    ============== Running Processes ===============
    .
    C:\Program Files\IObit\Advanced SystemCare 5\ASCService.exe
    C:\WINDOWS\system32\svchost.exe -k DcomLaunch
    svchost.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
    svchost.exe
    svchost.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Program Files\PC Tools Security\BDT\BDTUpdateService.exe
    C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\System32\svchost.exe -k HPZ12
    C:\WINDOWS\System32\svchost.exe -k HPZ12
    C:\Program Files\Secunia\PSI\PSIA.exe
    C:\WINDOWS\system32\svchost.exe -k imgsvc
    C:\Program Files\Secunia\PSI\sua.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Real\RealPlayer\update\realsched.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\Qwest\Desktop\QwestTouchPointAgent.exe
    C:\Program Files\PC Tools Security\BDT\FGuard.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\IObit\Advanced SystemCare 5\ASCTray.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\MSOffice\Office\MSOFFICE.EXE
    C:\WINDOWS\System32\svchost.exe -k HTTPFilter
    C:\Program Files\Secunia\PSI\psi_tray.exe
    C:\Program Files\OpenOffice.org 3\program\soffice.exe
    C:\Program Files\OpenOffice.org 3\program\soffice.bin
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.myqwest.com/
    uURLSearchHooks: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - c:\program files\pc tools security\bdt\PCTBrowserDefender.dll
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: PC Tools Browser Guard BHO: {2a0f3d1b-0909-4ff4-b272-609cce6054e7} - c:\program files\pc tools security\bdt\PCTBrowserDefender.dll
    BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users.windows\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    TB: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - c:\program files\pc tools security\bdt\PCTBrowserDefender.dll
    uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
    uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    uRun: [Advanced SystemCare 5] "c:\program files\iobit\advanced systemcare 5\ASCTray.exe" /AutoStart
    mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
    mRun: [RTHDCPL] RTHDCPL.EXE
    mRun: [QwestTouchPointAgent] "c:\program files\qwest\desktop\QwestTouchPointAgent.exe" /autostart
    mRun: [PCTools FGuard] c:\program files\pc tools security\bdt\FGuard.exe
    mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
    mRun: [Alcmtr] ALCMTR.EXE
    mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    dRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10x_ActiveX.exe -update activex
    StartupFolder: c:\docume~1\jeffmi~1\startm~1\programs\startup\imvu.lnk - c:\documents and settings\jeff miller\application data\imvuclient\IMVUQualityAgent.exe
    StartupFolder: c:\docume~1\jeffmi~1\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
    StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
    StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\micros~3.lnk - c:\msoffice\office\FASTBOOT.EXE
    StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\micros~2.lnk - c:\msoffice\office\FINDFAST.EXE
    StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\micros~1.lnk - c:\msoffice\office\MSOFFICE.EXE
    StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\secuni~1.lnk - c:\program files\secunia\psi\psi_tray.exe
    uPolicies-explorer: NoInstrumentation = 1 (0x1)
    IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\documents and settings\jeff miller\start menu\programs\imvu\Run IMVU.lnk
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
    DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
    DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
    DPF: {CAFEEFAC-0015-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_01-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
    DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    TCP: DhcpNameServer = 192.168.0.1 205.171.3.25
    TCP: Interfaces\{DFE920CD-B641-4BEE-B3F8-93836BBCF81C} : DhcpNameServer = 192.168.0.1 205.171.3.25
    Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
    SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - c:\documents and settings\jeff miller\application data\mozilla\firefox\profiles\mnjbclzh.default\
    FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/
    FF - prefs.js: keyword.URL - hxxp://search.mywebsearch.com/mywebsearch/GGmain.jhtml?id=XPxdm003YYus&ptb=25ED6A07-570C-49B5-89DA-8DD593C3EA9E&psa=&ind=2011012800&ptnrS=XPxdm003YYus&si=&st=kwd&n=77dd9ec0&searchfor=
    FF - prefs.js: network.proxy.http - 127.0.0.1
    FF - prefs.js: network.proxy.type - 0
    FF - component: c:\documents and settings\all users.windows\application data\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordext.dll
    FF - component: c:\documents and settings\all users.windows\application data\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordlegacyext.dll
    FF - component: c:\program files\pc tools security\bdt\firefox\platform\winnt_x86-msvc\components\libheuristic.dll
    FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll
    FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
    FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
    FF - Ext: Tamil Spell Checker for Firefox: [email protected] - %profile%\extensions\[email protected]
    FF - Ext: Toolbar Buttons: {03B08592-E5B4-45ff-A0BE-C1D975458688} - %profile%\extensions\{03B08592-E5B4-45ff-A0BE-C1D975458688}
    FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
    FF - Ext: Browser Defender Toolbar: {cb84136f-9c44-433a-9048-c5cd9df1dc16} - c:\program files\pc tools security\bdt\Firefox
    FF - Ext: Java Quick Starter: [email protected] - c:\program files\java\jre6\lib\deploy\jqs\ff
    FF - Ext: RealPlayer Browser Record Plugin: {ABDE892B-13A8-4d1b-88E6-365A6E755758} - c:\documents and settings\all users.windows\application data\real\realplayer\browserrecordplugin\firefox\Ext
    .
    ---- FIREFOX POLICIES ----
    FF - user.js: browser.cache.memory.capacity - 16000
    FF - user.js: browser.chrome.favicons - false
    FF - user.js: browser.display.show_image_placeholders - true
    FF - user.js: browser.turbo.enabled - true
    FF - user.js: browser.urlbar.autocomplete.enabled - true
    FF - user.js: browser.urlbar.autofill - true
    FF - user.js: content.max.tokenizing.time - 3000000
    FF - user.js: content.maxtextrun - 4095
    FF - user.js: content.notify.backoffcount - 5
    FF - user.js: content.notify.interval - 1000000
    FF - user.js: content.notify.ontimer - true
    FF - user.js: content.switch.threshold - 1000000
    FF - user.js: dom.disable_window_status_change - true
    FF - user.js: network.http.max-connections - 48
    FF - user.js: network.http.max-connections-per-server - 16
    FF - user.js: network.http.max-persistent-connections-per-proxy - 16
    FF - user.js: network.http.max-persistent-connections-per-server - 8
    FF - user.js: network.http.pipelining - true
    FF - user.js: network.http.pipelining.firstrequest - true
    FF - user.js: network.http.pipelining.maxrequests - 8
    FF - user.js: network.http.proxy.pipelining - true
    FF - user.js: network.http.request.max-start-delay - 0
    FF - user.js: nglayout.initialpaint.delay - 1000
    FF - user.js: plugin.expose_full_path - true
    FF - user.js: ui.submenuDelay - 0
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 SmartDefragDriver;SmartDefragDriver;c:\windows\system32\drivers\SmartDefragDriver.sys [2011-3-28 13496]
    R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2010-2-17 12880]
    R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67664]
    R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCORE.EXE [2010-6-29 116608]
    R2 AdvancedSystemCareService5;Advanced SystemCare Service 5;c:\program files\iobit\advanced systemcare 5\ASCService.exe [2012-5-8 913752]
    R2 Browser Defender Update Service;Browser Defender Update Service;c:\program files\pc tools security\bdt\BDTUpdateService.exe [2011-3-27 337872]
    R2 Secunia PSI Agent;Secunia PSI Agent;c:\program files\secunia\psi\psia.exe [2011-4-18 993848]
    R2 Secunia Update Agent;Secunia Update Agent;c:\program files\secunia\psi\sua.exe [2011-4-18 399416]
    R3 LucentSoftModem;Lucent Technologies Soft Modem;c:\windows\system32\drivers\LTSM.sys [2009-10-1 802683]
    R3 PSI;PSI;c:\windows\system32\drivers\psi_mf.sys [2010-9-1 15544]
    S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-2 135664]
    S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-2-2 135664]
    .
    =============== Created Last 30 ================
    .
    2012-06-01 15:49:38 73728 ----a-w- c:\windows\system32\javacpl.cpl
    2012-06-01 15:49:38 476960 ----a-w- c:\windows\system32\npdeployJava1.dll
    2012-06-01 06:36:47 3072 -c----w- c:\windows\system32\dllcache\iacenc.dll
    2012-06-01 06:36:47 3072 ------w- c:\windows\system32\iacenc.dll
    2012-05-28 05:06:05 116224 -c--a-w- c:\windows\system32\dllcache\xrxwiadr.dll
    2012-05-28 05:06:02 23040 -c--a-w- c:\windows\system32\dllcache\xrxwbtmp.dll
    2012-05-28 05:06:01 18944 -c--a-w- c:\windows\system32\dllcache\xrxscnui.dll
    2012-05-28 05:04:59 12415 -c--a-w- c:\windows\system32\dllcache\wadv01nt.sys
    2012-05-28 05:03:56 94720 -c--a-w- c:\windows\system32\dllcache\umaxud32.dll
    2012-05-28 05:02:57 42496 -c--a-w- c:\windows\system32\dllcache\tp4res.dll
    2012-05-28 05:01:59 28384 -c--a-w- c:\windows\system32\dllcache\sym_hi.sys
    2012-05-28 05:00:59 114688 -c--a-w- c:\windows\system32\dllcache\sonypi.dll
    2012-05-28 04:59:58 238592 -c--a-w- c:\windows\system32\dllcache\sisgrv.dll
    2012-05-28 04:58:56 75392 -c--a-w- c:\windows\system32\dllcache\s3savmxm.sys
    2012-05-28 04:57:56 19584 -c--a-w- c:\windows\system32\dllcache\rasirda.sys
    2012-05-28 04:56:56 121344 -c--a-w- c:\windows\system32\dllcache\phvfwext.dll
    2012-05-28 04:55:58 351616 -c--a-w- c:\windows\system32\dllcache\ovcodek2.sys
    2012-05-28 04:54:57 60480 -c--a-w- c:\windows\system32\dllcache\neo20xx.dll
    2012-05-28 04:53:56 35200 -c--a-w- c:\windows\system32\dllcache\msgame.sys
    2012-05-28 04:52:57 70730 -c--a-w- c:\windows\system32\dllcache\lne100tx.sys
    2012-05-28 04:51:58 372824 -c--a-w- c:\windows\system32\dllcache\iconf32.dll
    2012-05-28 04:50:59 9759 -c--a-w- c:\windows\system32\dllcache\hsf_inst.dll
    2012-05-28 04:49:58 1733120 -c--a-w- c:\windows\system32\dllcache\g400d.dll
    2012-05-28 04:48:59 40704 -c--a-w- c:\windows\system32\dllcache\es1371mp.sys
    2012-05-28 04:47:59 6729 -c--a-w- c:\windows\system32\dllcache\disrvci.dll
    2012-05-28 04:46:59 13952 -c--a-w- c:\windows\system32\dllcache\cmbatt.sys
    2012-05-28 04:45:59 75136 -c--a-w- c:\windows\system32\dllcache\atimpae.sys
    2012-05-28 04:44:47 66048 -c--a-w- c:\windows\system32\dllcache\s3legacy.dll
    2012-05-27 16:23:31 -------- d-----w- C:\_OTS
    2012-05-26 00:15:07 -------- d-----w- c:\windows\XSxS
    2012-05-25 05:26:02 162816 -c--a-w- c:\windows\system32\dllcache\netbt.sys
    2012-05-25 05:26:02 162816 ----a-w- c:\windows\system32\drivers\netbt.sys
    2012-05-25 04:57:49 -------- d-sha-r- C:\cmdcons
    2012-05-25 04:31:57 98816 ----a-w- c:\windows\sed.exe
    2012-05-25 04:31:57 518144 ----a-w- c:\windows\SWREG.exe
    2012-05-25 04:31:57 256000 ----a-w- c:\windows\PEV.exe
    2012-05-25 04:31:57 208896 ----a-w- c:\windows\MBR.exe
    2012-05-18 14:00:54 -------- d-----w- c:\program files\Xenocode
    2012-05-18 10:11:46 46976 ----a-w- c:\windows\system32\drivers\R8139n51.sys
    2012-05-18 08:05:42 -------- d-----w- c:\windows\system32\wbem\repository\FS
    2012-05-18 08:05:42 -------- d-----w- c:\windows\system32\wbem\Repository
    2012-05-17 00:25:33 -------- d-----w- c:\windows\system32\NtmsData
    2012-05-16 18:31:32 -------- d-----w- c:\windows\OPTIONS
    2012-05-16 18:24:57 21736 ----a-w- c:\windows\system32\drivers\RTAIODAT.DAT
    2012-05-16 02:56:25 -------- d-----w- c:\documents and settings\jeff miller\local settings\application data\Xenocode
    2012-05-11 07:31:24 -------- d-----w- c:\documents and settings\all users.windows\application data\WEBREG
    2012-05-09 23:02:02 21336 ----a-w- c:\windows\system32\RegistryDefragBootTime.exe
    2012-05-08 20:04:25 -------- d-----w- c:\documents and settings\all users.windows\application data\IObit
    2012-05-08 19:57:16 -------- d-----w- c:\documents and settings\all users.windows\application data\AVAST Software
    .
    ==================== Find3M ====================
    .
    2012-06-01 15:49:19 472864 -c--a-w- c:\windows\system32\deployJava1.dll
    2012-04-11 13:12:06 1862272 ----a-w- c:\windows\system32\win32k.sys
    2012-04-11 13:10:58 2192640 ----a-w- c:\windows\system32\ntoskrnl.exe
    2012-04-11 12:35:52 2069120 ----a-w- c:\windows\system32\ntkrnlpa.exe
    2012-04-04 22:56:40 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
    2012-03-06 18:49:04 404640 -c--a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    .
    ============= FINISH: 10:40:55.56 ===============


    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft Windows XP Home Edition
    Boot Device: \Device\HarddiskVolume1
    Install Date: 5/10/2009 10:35:34 AM
    System Uptime: 6/1/2012 9:10:42 AM (1 hours ago)
    .
    Motherboard: ECS | | 945GZ/CT-M
    Processor: Intel(R) Celeron(R) D CPU 3.33GHz | CPU 1 | 3325/133mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 149 GiB total, 109.479 GiB free.
    D: is CDROM ()
    E: is CDROM ()
    F: is FIXED (NTFS) - 400 GiB total, 64.516 GiB free.
    G: is FIXED (NTFS) - 400 GiB total, 68.928 GiB free.
    H: is FIXED (NTFS) - 597 GiB total, 174.58 GiB free.
    I: is Removable
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID: {4D36E96B-E325-11CE-BFC1-08002BE10318}
    Description: Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
    Device ID: ACPI\PNP0303\4&2C575ACB&0
    Manufacturer: (Standard keyboards)
    Name: Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
    PNP Device ID: ACPI\PNP0303\4&2C575ACB&0
    Service: i8042prt
    .
    ==== System Restore Points ===================
    .
    RP1: 5/24/2012 10:04:31 PM - System Checkpoint
    RP2: 5/26/2012 12:34:23 AM - System Checkpoint
    RP3: 5/27/2012 11:36:22 AM - System Checkpoint
    RP4: 5/28/2012 2:05:29 PM - System Checkpoint
    RP5: 5/29/2012 2:49:20 PM - System Checkpoint
    RP6: 5/30/2012 2:50:43 PM - System Checkpoint
    RP7: 5/31/2012 12:43:11 PM - Installed Realtek RTL8139/810x Fast Ethernet NIC Driver Setup
    RP8: 5/31/2012 11:36:42 PM - Software Distribution Service 3.0
    RP9: 6/1/2012 8:28:00 AM - Software Distribution Service 3.0
    RP10: 6/1/2012 8:48:38 AM - Removed Java(TM) 6 Update 24
    RP11: 6/1/2012 8:49:05 AM - Installed Java(TM) 6 Update 32
    RP12: 6/1/2012 8:51:09 AM - Software Distribution Service 3.0
    .
    ==== Installed Programs ======================
    .
    32 Bit HP CIO Components Installer
    Acrobat.com
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Reader 9.5.1
    Advanced SystemCare 5
    AiO_Scan
    Browser Defender 3.0
    BufferChm
    CameraDrivers
    CameraReadme
    Canon S750
    Critical Update for Windows Media Player 11 (KB959772)
    CustomerResearchQFolder
    DeviceDiscovery
    Google Update Helper
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB2158563)
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB2633952)
    Hotfix for Windows XP (KB932716-v2)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB954550-v5)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    HP Customer Participation Program 8.0
    HP Imaging Device Functions 9.0
    HP Photosmart 8.0 Software
    HP Photosmart Cameras 9.0
    HP Photosmart Essential
    HP Photosmart Essential 2.01
    HP Photosmart Essential2.01
    HP Product Assistant
    HP Product Detection
    HP PSC & OfficeJet 5.3.B
    HP Solution Center 9.0
    HP Update
    hpicamDrvQFolder
    HPProductAssistant
    HPSSupply
    InstantShareDevicesMFC
    J2SE Runtime Environment 5.0 Update 1
    Java Auto Updater
    Java(TM) 6 Update 32
    Lucent Technologies Soft Modem AMR
    Malwarebytes Anti-Malware version 1.61.0.1400
    MarketResearch
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
    Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
    Microsoft Office Professional
    Microsoft Silverlight
    Microsoft User-Mode Driver Framework Feature Pack 1.9
    Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Windows XP Video Decoder Checkup Utility
    Microsoft WinUsb 1.0
    Mozilla Firefox (3.6.27)
    MSN
    OpenOffice.org 3.1
    PanoStandAlone
    ps_app_ProductContext
    ps_app_software
    ps_app_software_req
    PSSWCORE
    Qwest Installer
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealPlayer
    Realtek High Definition Audio Driver
    Realtek RTL8139/810x Fast Ethernet NIC Driver Setup
    RealUpgrade 1.1
    Scan
    Secunia PSI (2.0.0.3003)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
    Security Update for Microsoft Windows (KB2564958)
    Security Update for Windows Internet Explorer 8 (KB2183461)
    Security Update for Windows Internet Explorer 8 (KB2360131)
    Security Update for Windows Internet Explorer 8 (KB2416400)
    Security Update for Windows Internet Explorer 8 (KB2482017)
    Security Update for Windows Internet Explorer 8 (KB2497640)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2675157)
    Security Update for Windows Internet Explorer 8 (KB969897)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB972260)
    Security Update for Windows Internet Explorer 8 (KB974455)
    Security Update for Windows Internet Explorer 8 (KB976325)
    Security Update for Windows Internet Explorer 8 (KB978207)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2121546)
    Security Update for Windows XP (KB2160329)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2279986)
    Security Update for Windows XP (KB2286198)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2296199)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2412687)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2436673)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476490)
    Security Update for Windows XP (KB2476687)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479628)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485376)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2503658)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2506223)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2507938)
    Security Update for Windows XP (KB2508272)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2511455)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB2535512)
    Security Update for Windows XP (KB2536276-v2)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Windows XP (KB2566454)
    Security Update for Windows XP (KB2570947)
    Security Update for Windows XP (KB2584146)
    Security Update for Windows XP (KB2585542)
    Security Update for Windows XP (KB2592799)
    Security Update for Windows XP (KB2598479)
    Security Update for Windows XP (KB2603381)
    Security Update for Windows XP (KB2618451)
    Security Update for Windows XP (KB2619339)
    Security Update for Windows XP (KB2620712)
    Security Update for Windows XP (KB2621440)
    Security Update for Windows XP (KB2624667)
    Security Update for Windows XP (KB2631813)
    Security Update for Windows XP (KB2646524)
    Security Update for Windows XP (KB2653956)
    Security Update for Windows XP (KB2659262)
    Security Update for Windows XP (KB2661637)
    Security Update for Windows XP (KB2676562)
    Security Update for Windows XP (KB2686509)
    Security Update for Windows XP (KB2695962)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923789)
    Security Update for Windows XP (KB938464-v2)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969898)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981852)
    Security Update for Windows XP (KB981957)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982214)
    Security Update for Windows XP (KB982665)
    Security Update for Windows XP (KB982802)
    Smart Defrag 2
    SolutionCenter
    Status
    SUPERAntiSpyware
    Toolbox
    TrayApp
    UnloadSupport
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 8 (KB969497)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows Internet Explorer 8 (KB976749)
    Update for Windows Internet Explorer 8 (KB980182)
    Update for Windows XP (KB2141007)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2467659)
    Update for Windows XP (KB2641690)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    VideoToolkit01
    W Photo Studio
    WebFldrs XP
    WebReg
    Windows Genuine Advantage Validation Tool (KB892130)
    Windows Internet Explorer 8
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows PowerShell(TM) 1.0
    Windows XP Service Pack 3
    .
    ==== Event Viewer Messages From Past Week ========
    .
    6/1/2012 8:37:53 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243).
    6/1/2012 8:37:40 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2604092).
    6/1/2012 8:36:05 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Server 2003, Vista, Server 2008 x86 (KB2657424).
    6/1/2012 8:35:46 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2656352).
    5/27/2012 9:23:32 AM, error: Service Control Manager [7034] - The Secunia PSI Agent service terminated unexpectedly. It has done this 1 time(s).
    5/27/2012 9:23:32 AM, error: Service Control Manager [7034] - The Java Quick Starter service terminated unexpectedly. It has done this 1 time(s).
    5/27/2012 9:23:31 AM, error: Service Control Manager [7034] - The Secunia Update Agent service terminated unexpectedly. It has done this 1 time(s).
    5/27/2012 9:23:31 AM, error: Service Control Manager [7034] - The Browser Defender Update Service service terminated unexpectedly. It has done this 1 time(s).
    5/27/2012 9:23:31 AM, error: Service Control Manager [7034] - The Advanced SystemCare Service 5 service terminated unexpectedly. It has done this 1 time(s).
    5/27/2012 9:23:31 AM, error: Service Control Manager [7031] - The SAS Core Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
    5/26/2012 10:37:48 AM, error: Service Control Manager [7023] - The Bdfsdrv service terminated with the following error: The specified module could not be found.
    5/26/2012 10:37:48 AM, error: Service Control Manager [7000] - The Zune Bus Enumerator Driver service failed to start due to the following error: The system cannot find the file specified.
    5/25/2012 9:56:12 PM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service netman with arguments "" in order to run the server: {BA126AD8-2166-11D1-B1D0-00805FC1270E}
    5/25/2012 9:54:49 PM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
    5/25/2012 10:10:09 PM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
    5/25/2012 10:09:58 PM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
    5/25/2012 10:06:04 PM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
    5/25/2012 10:02:15 PM, error: Service Control Manager [7001] - The Windows Firewall/Internet Connection Sharing (ICS) service depends on the Network Connections service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    .
    ==== End Of File ===========================
     
  9. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,673
    Avast is still showing because it's still listed in the Wbem. Which anti-virus are you going to use? If it's Avast, I would just reinstall it. Or are you going to go with Microsoft Security Essentials? If s, then I can provide instructions to clear Avast from the Wbem before installing another anti-virus program.

    I would take all of these out of the startup folder as they just make the startup take longer (do NOT delete the program files, just the link in the startup folder that triggers the programs to load on startup):

    StartupFolder: c:\docume~1\jeffmi~1\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
    StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
    StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\micros~3.lnk - c:\msoffice\office\FASTBOOT.EXE
    StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\micros~2.lnk - c:\msoffice\office\FINDFAST.EXE
    StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\micros~1.lnk - c:\msoffice\office\MSOFFICE.EXE
    StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\secuni~1.lnk - c:\program files\secunia\psi\psi_tray.exe

    Also, regarding the keyboard, it appears the driver is disabled. Please go to Device Manager and double-click on "keyboards" to expand it and then double-click on "Standard 101/102-Key or Microsoft Natural PS/2 Keyboard". On the General Tab, what does it say in the "device Usage" box at the bottom?

    You should remove this older version of Java via the Contro Panel - Add or Remove Programs:

    J2SE Runtime Environment 5.0 Update 1
     
  10. MrWmnHtr

    MrWmnHtr Thread Starter

    Joined:
    Feb 18, 2010
    Messages:
    80
    I reinstalled Avast.

    I don't know the term Wbem. But I would like to know the procedure for removing Avast from Wbem. (In case I need it later.)

    Keyboard Device Usage is: Use this device (enable)
    Device Status: This device is not present, is not working properly, or does not have all of it's drivers installed (code 24)

    Startup Folders emptied.

    JJ2SE Runtime Environment 5.0 Update 1 uninstalled.
     
  11. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,673
    WBEM stands for Web-Based Enterprise Management.

    To remove Avast from the WBEM:

    • Go to Start - Run and type wbemtest then click OK.
    • Click on the Connect button on the upper right side (above Exit).
    • Change root\default to root\SecurityCenter and click on Connect again.
    • Under IWbemServices click on Query…
    • Type in SELECT * FROM AntiVirusProduct and then click on Apply.

    You should see an entry like this:

    {7591DB91-41F0-48A3-B128-1A293FD8233D}

    If there were others installed you would see another series of numbers and you would have to double-click on each of them and scroll down the results window until you see Company name/Display name for Avast and the other(s). Then just highlight and delete the one that you want to remove.

    Let's see if we can find the driver for the keyboard:

    Please download SystemLook from one of the links below and save it to your Desktop.
    Download Mirror #1
    Download Mirror #2
    • Double-click SystemLook.exe to run it.
    • Copy the content of the following code box into the main text field:
      Code:
      :filefind
      i8042prt.*
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
    Note: The log can also be found on your Desktop entitled SystemLook.txt
     
  12. MrWmnHtr

    MrWmnHtr Thread Starter

    Joined:
    Feb 18, 2010
    Messages:
    80
    SystemLook 30.07.11 by jpshortstuff
    Log created at 15:35 on 02/06/2012 by Jeff Miller
    Administrator - Elevation successful

    ========== filefind ==========

    Searching for "i8042prt.*"
    C:\cmdcons\I8042PRT.SY_ --a---- 26025 bytes [06:14 04/08/2004] [06:14 04/08/2004] 819D427AB9DBE6AC2960A585087CB766
    C:\WINDOWS\$NtServicePackUninstall$\i8042prt.sys -----c- 52736 bytes [19:43 13/05/2009] [12:00 04/08/2004] 5502B58EEF7486EE6F93F3F164DCB808
    C:\WINDOWS\ServicePackFiles\i386\i8042prt.sys -----c- 52480 bytes [19:18 13/04/2008] [19:18 13/04/2008] 4A0B06AA8943C1E332520F7440C0AA30
    C:\WINDOWS\system32\dllcache\i8042prt.sys --a--c- 52480 bytes [12:00 04/08/2004] [19:18 13/04/2008] 4A0B06AA8943C1E332520F7440C0AA30
    C:\WINDOWS\system32\drivers\i8042prt.sys --a---- 52480 bytes [12:00 04/08/2004] [19:18 13/04/2008] 4A0B06AA8943C1E332520F7440C0AA30

    -= EOF =-
     
  13. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,673
    The driver for the MS keyboard is there. Did you ever download the drivers for the Dell keyboard?
     
  14. MrWmnHtr

    MrWmnHtr Thread Starter

    Joined:
    Feb 18, 2010
    Messages:
    80
    No. Cuz its my keyboard I use when I repair computers. It works fine. He never mentioned a problem with his. I think we are good on the keyboard.
     
  15. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,673
    Oh, OK. I thought there was a problem with the keyboard.

    Now, what problems remain?
     
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