can not set port forward with my RR-sbg6580 modem

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Subpoenaman

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8, 64 bit
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 8
RAM: 12249 Mb
Graphics Card: NVIDIA GeForce GT 640, 1024 Mb
Hard Drives: C: Total - 1899171 MB, Free - 1758635 MB; I: Total - 953867 MB, Free - 644549 MB; J: Total - 953634 MB, Free - 186433 MB; K: Total - 1907726 MB, Free - 922087 MB; L: Total - 715227 MB, Free - 675269 MB;
Motherboard: Dell Inc., 0NW73C
Antivirus: Windows Defender, Disabled
High I'm new, and looking for some help with my networking.
I use a defender dvr with cameras attached, I'm away from home often so I like to check in using the internet., I've been using it for over two years. I recently purchase the above computer and set it up and it connected to the dvr and was working fine over the internet...(had to make some software changes, I went from xppro-windows 8) every thing worked fine..until I decided to sign up to a new 'Extreme Service' offered my roadrunner..doing so they insisted I use the motorola d3 sbg6580 wireless modem. 4 separate employees new about my dvr and that I would have to port forward and all said no problem..well I have not been able to get port forward to work..I set it all up as I did many times with other rotors but I can not get the port to open..I've read many internet suggestions seems many people have the problem but no one offers a solution other then tech talk over my head which seems to radical ie..change nat...reconfigure the bridge..which I don't really understand..has anyone had this problem with this rotor..as I said I've been able to configure linksys, vizio, netgear without any problems..what am I missing? any Ideas would help.
thanks
 
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