Can not start computer

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Lauz18

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Joined
Jan 10, 2006
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Right I am a complete computer dunce.

Are main computer..not the laptop im on..will not start up.
When it is turnt on, somebody said go into safe mode but when we go on this, or even if we dont it comes up with the message:

Windows could not start because of an error in the software.
Please report this problem as: Load needed DLLS for Kernal.
Please contact your support person to report this problem.


When the mothership phoned whoever might be the support person, they said to run the recovery disc and it will work..but oh no it doesnt..it doenst change anything.

So what can we do? or is there nothing and is are computer completely 'tits up'!and gonan cost us loads of money?

any advice greatly received.

- Laura
 
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