1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Can Ping, but cannot see websites

Discussion in 'Networking' started by honkeytonk, Oct 23, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. honkeytonk

    honkeytonk Thread Starter

    Joined:
    Oct 23, 2010
    Messages:
    13
    I have tried every solution out there. What happened is that I had a trojan that redirected my google queries. superantispyware found the trojan, deleted it, but now I cannot connect to the internet.

    I have windows xp, have checked that IP address is obtained automatically, all services are running that should be running, and have used winsockxpfix.

    Here is my netstat and ipconfig. any help would be appreciated before I either kill myself or re-install

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\rdost>netstat -s
    IPv4 Statistics
    Packets Received = 8472
    Received Header Errors = 0
    Received Address Errors = 4375
    Datagrams Forwarded = 0
    Unknown Protocols Received = 0
    Received Packets Discarded = 13
    Received Packets Delivered = 8459
    Output Requests = 3691
    Routing Discards = 0
    Discarded Output Packets = 0
    Output Packet No Route = 0
    Reassembly Required = 0
    Reassembly Successful = 0
    Reassembly Failures = 0
    Datagrams Successfully Fragmented = 0
    Datagrams Failing Fragmentation = 0
    Fragments Created = 0
    ICMPv4 Statistics
    Received Sent
    Messages 1 1
    Errors 0 0
    Destination Unreachable 1 1
    Time Exceeded 0 0
    Parameter Problems 0 0
    Source Quenches 0 0
    Redirects 0 0
    Echos 0 0
    Echo Replies 0 0
    Timestamps 0 0
    Timestamp Replies 0 0
    Address Masks 0 0
    Address Mask Replies 0 0
    TCP Statistics for IPv4
    Active Opens = 22
    Passive Opens = 5
    Failed Connection Attempts = 0
    Reset Connections = 20
    Current Connections = 3
    Segments Received = 108
    Segments Sent = 120
    Segments Retransmitted = 0
    UDP Statistics for IPv4
    Datagrams Received = 3777
    No Ports = 9030
    Receive Errors = 15
    Datagrams Sent = 3532
    C:\Documents and Settings\rdost>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : MAIN-Terminal
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home
    Ethernet adapter Local Area Connection 9:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
    for hp
    Physical Address. . . . . . . . . : 00-10-18-0A-B3-0B
    Ethernet adapter Local Area Connection 8:
    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
    Physical Address. . . . . . . . . : 00-11-85-5F-AE-B3
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.69
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    Lease Obtained. . . . . . . . . . : Saturday, October 23, 2010 7:20:25 P
    M
    Lease Expires . . . . . . . . . . : Sunday, October 24, 2010 7:20:25 PM
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,052
    Open Internet Explorer. Click Tools > Internet Options > Connections > Lan settings > Proxy server> uncheck all boxes.

    Also select No proxy in Firefox if you have it.
     
  3. honkeytonk

    honkeytonk Thread Starter

    Joined:
    Oct 23, 2010
    Messages:
    13
    Thanks...tried that solution. But the lan settings were all unchecked already.

    I've also checked that the internet connection is working....as I've got a netbook hooked up to this same router as well.
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    TCP/IP stack repair options for use with Windows XP with SP2/SP3.

    Start, Run, CMD to open a command prompt:

    In the command prompt window that opens, type type the following commands, each followed by the Enter key:

    Note: Type only the text in bold for the following commands.

    Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

    Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

    Reboot the machine.
     
  5. honkeytonk

    honkeytonk Thread Starter

    Joined:
    Oct 23, 2010
    Messages:
    13
    Hi John,

    Thanks for replying to my problem. I have tried that solution above a number of times...but it hasn't worked. I will try it again though when I get back from work.

    I've gone through all your replies on this topic (as others have the same problem) and tried your solution. This problem is a pesky one though.

    Any further suggestions would be most appreciated. I am holding off on the complete reinstall for now...hoping...hoping.
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,052
    Can you connect to the Internet in Safe Mode with Networking?

    If not, use a working computer and a USB flash drive to transfer the following program to the faulty one.

    Please click HERE to download and install HijackThis.

    Run it and select Do a system scan and save a logfile from the Main Menu.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    IMPORTANT: Do not fix anything
     
  7. Swiper

    Swiper

    Joined:
    Mar 13, 2003
    Messages:
    1,218
    http://www.google.com ( I assume you can not connect ) YES/NO ?

    Have you tried to get there by google.com's IP address ? http://173.194.32.104 can you

    Can you ping 173.194.32.104 ? in DOS windows ( start, run type in cmd /k ping 173.194.32.104 press enter/hit ok )

    can you ping google.com ?




    please answer all of the following so we can proceed
     
  8. honkeytonk

    honkeytonk Thread Starter

    Joined:
    Oct 23, 2010
    Messages:
    13
    Here is the hijack this file

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 6:00:09 PM, on 10/25/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\AVG\AVG9\avgchsvx.exe
    C:\Program Files\AVG\AVG9\avgrsx.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    C:\Program Files\AVG\AVG9\avgwdsvc.exe
    C:\WINDOWS\system32\crypserv.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Google\Update\GoogleUpdate.exe
    C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
    C:\Program Files\LogMeIn\x86\RaMaint.exe
    C:\Program Files\LogMeIn\x86\LogMeIn.exe
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    C:\Program Files\Maxtor\Sync\SyncServices.exe
    C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    C:\Program Files\SPAMfighter\sfus.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\AVG\AVG9\avgemc.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\wscntfy.exe
    C:\PROGRA~1\AVG\AVG9\avgtray.exe
    C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
    C:\Program Files\ScreenPrint32 v3\ScreenPrint32.exe
    C:\Program Files\SPAMfighter\SFAgent.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
    C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
    C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe
    C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
    C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
    C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
    C:\WINDOWS\System32\msiexec.exe
    C:\Program Files\Logitech\QuickCam\Quickcam.exe
    C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
    C:\Documents and Settings\rdost\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
    C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
    C:\Documents and Settings\rdost\Application Data\Dropbox\bin\Dropbox.exe
    C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\AVG\AVG9\avgupd.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
    O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5612.1312\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz.exe /install
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
    O4 - HKLM\..\Run: [ScreenPrint32] C:\Program Files\ScreenPrint32 v3\ScreenPrint32.exe -startup
    O4 - HKLM\..\Run: [SPAMfighter Agent] "C:\Program Files\SPAMfighter\SFAgent.exe" update delay 60
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
    O4 - HKLM\..\Run: [DrvLsnr] C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
    O4 - HKLM\..\Run: [mxomssmenu] "C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe"
    O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
    O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
    O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
    O4 - HKLM\..\Run: [AsioReg] REGSVR32 /S CTASIO.DLL
    O4 - HKLM\..\Run: [Google Quick Search Box] "C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe" /autorun
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [cdloader] "C:\Documents and Settings\rdost\Application Data\mjusbsp\cdloader2.exe" MAGICJACK
    O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\rdost\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O4 - S-1-5-18 Startup: Dropbox.lnk = C:\Documents and Settings\rdost\Application Data\Dropbox\bin\Dropbox.exe (User 'SYSTEM')
    O4 - .DEFAULT Startup: Dropbox.lnk = C:\Documents and Settings\rdost\Application Data\Dropbox\bin\Dropbox.exe (User 'Default user')
    O4 - Startup: Dropbox.lnk = C:\Documents and Settings\rdost\Application Data\Dropbox\bin\Dropbox.exe
    O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
    O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O16 - DPF: Garmin Communicator Plug-In - https://static.garmincdn.com/gcp/ie/2.9.2.0/GarminAxControl.CAB
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - http://a516.g.akamai.net/f/516/25175/7d/runaware.download.akamai.com/25175/citrix/wficat-no-eula.cab
    O16 - DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} (WMI Class) - https://support.dell.com/systemprofiler/SysProExe.CAB
    O16 - DPF: {62789780-B744-11D0-986B-00609731A21D} (Autodesk MapGuide ActiveX Control) - http://www.maricopa.gov/assessor/gis/plugin/mgaxctrl.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1262928158901
    O16 - DPF: {BEA7310D-06C4-4339-A784-DC3804819809} (Photo Upload Plugin Class) - http://www.walmartphotocentre.ca/upload/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
    O18 - Protocol: intu-help-qb2 - {84D77A00-41B5-4B8B-8ADF-86486D72E749} - C:\Program Files\Intuit\QuickBooks 2010\HelpAsyncPluggableProtocol.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
    O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: Crypkey License - CrypKey (Canada) Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
    O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
    O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
    O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - C:\Program Files\Maxtor\Sync\SyncServices.exe
    O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
    O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
    O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    O23 - Service: SPAMfighter Update Service - SPAMfighter ApS - C:\Program Files\SPAMfighter\sfus.exe
    --
    End of file - 13265 bytes
     
  9. honkeytonk

    honkeytonk Thread Starter

    Joined:
    Oct 23, 2010
    Messages:
    13
    http://www.google.com ( I assume you can not connect ) YES/NO ?

    I cannot connect to this.

    Have you tried to get there by google.com's IP address ? http://173.194.32.104 can you

    I can connect to this.

    Can you ping 173.194.32.104 ? in DOS windows ( start, run type in cmd /k ping 173.194.32.104 press enter/hit ok )

    Yes...I can ping the IP

    can you ping google.com ?

    No...cannot ping google.com


    please answer all of the following so we can proceed[/QUOTE]
     
  10. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,052
    Have you ever had Norton products on your computer?
     
  11. honkeytonk

    honkeytonk Thread Starter

    Joined:
    Oct 23, 2010
    Messages:
    13
    Answers:
    1) I've never had Norton on this computer
    2) the internet does not work when in safe mode
    3) resetting the tcpip using netsh int and winsock didn't work
     
  12. joecool99

    joecool99

    Joined:
    Jan 6, 2010
    Messages:
    102
    can you try different DNS server like:

    4.2.2.2
     
  13. honkeytonk

    honkeytonk Thread Starter

    Joined:
    Oct 23, 2010
    Messages:
    13
    To try a different dns, I went to the internet protocol (TCPIP) Properties window and used "use the following dns server addresses". I put in the 4.2.2.2 and rebooted, but it didn't work. However, the 4.2.2.2 was not saved....and it was defaulted back to "obtain dns server address automatically".

    I hope I entered this in the right place. I also tried putting the 4.2.2.2 as the primary dns and an alternate dns from opendns dns server of 208.67.220.220, but that didn't work either....and it again was set to "obtain dns server address auotmatically".
     
  14. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,052
  15. honkeytonk

    honkeytonk Thread Starter

    Joined:
    Oct 23, 2010
    Messages:
    13
    Yes...I had tried the opendns dns addresses as in the post above. Could not get through to internet after reboot. noticed that the system had reverted back to "automatically assign dns" after reboot.

    Any additional help is greatly appreciated.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/958160