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Can send and receive email but cannot browse internet

Discussion in 'Web & Email' started by beeksmi, Jan 16, 2010.

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  1. beeksmi

    beeksmi Thread Starter

    Joined:
    Oct 7, 2006
    Messages:
    13
    I'm trying to help my cousin with her HP Pavilion dv7 Notebook PC with AMD Turion(tm) Dual-Core Mobile RM-72 2.10 GHz computer. It has Windows Vista Home Premium with Service Pack 1 and 64-bit Operating System


    She is able to send and receive emails with no problems, except that she cannot open links. We have been able to open no websites and I have been through all of the tech support options with her ISP. We uninstalled the update for IE 8 and removed Cyber Defender to enable internet access but the problem has reoccured and I haven't been able to remove the Cyber Defender program again (will not be removed from the Add/Remove Program list). Neither does it work to remove the IE8 update. Access denied on several funtions although she is the administrator and only user.

    I've deleted everything I can find in Safe Mode related to Cyber Defender and the IE8 again. Was able to download Mozilla Firefox and am working through pages on it.

    Can you help me with an answer for DNS errors on internet explorer even though I can send and receive emails on her computer?

    Thanks for you help.
     
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