1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

can someone translate this poor support response?

Discussion in 'Hardware' started by Doom_Machine, Oct 10, 2008.

Thread Status:
Not open for further replies.
Advertisement
  1. Doom_Machine

    Doom_Machine Thread Starter

    Joined:
    Jun 26, 2005
    Messages:
    111
    more of a rant to vent than an expectation of an answer. but i sent creative support this email for some help...again, and i just dont get their response.

    my last email to them.
    and response from my [sarc] good buddy [\sarc] sin yee at support

    can someone translate that short vague message for me....or at least try to help me with the problem described in the first quote?
     
  2. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Do you have audio built into the machine and also an add-on sound card that you added?
     
  3. Doom_Machine

    Doom_Machine Thread Starter

    Joined:
    Jun 26, 2005
    Messages:
    111
    my mobo has an audio chip which is disabled in the bios...i mentioned that to them in a previous support ticket....maybe thats what their response is reffering to but i guess i have to re-mention every tiny detail i've tried or he forgets?
    the issue is getting very old and they respond with very short quick suggestions that i already know about and is why i keep trying to mention all that best i can so i can get a more technical answer....i think the real answer is they just dont know and i'm SOL.

    the audio card i added is the X-FI fatality. ...before that i had the Barracuda AC-1 and before that i had the X-fi platinum. they both were fine. i've never seen this problem before and not a noob to sound cards. i've built many computers in my day with add on cards. i'm pretty frustrated atm as i've been back n forth for quite a while and tried several forums.

    i'm sure its driver related but what i've been trying to find out in the forums is whats different between pressing Reboot and pressing Shutdown? cause i think the answer is in that.
    i can reboot a hundred times and audio works fine. i hit shutdown once and next turn on i have no audio device until i reboot....odd
     
  4. win2kpro

    win2kpro

    Joined:
    Jul 19, 2005
    Messages:
    11,670
    Is this a custom built or "mass produced" machine such as a Dell, Gateway, etc.?

    Have you checked the board manufacturer or system builder site to see if there is a BIOS update that may address this problem?
     
  5. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    What size power supply do you have? Do you know the power requirements of the new card? It sounds like the card itself may not be getting sufficient power and is not initializing as it should at power-on.

    There is no difference between a reboot and a shutdown except for the the fact that the delay is very small, so the card probably never powers down completely and the power supply stays at optimal power.
     
  6. Doom_Machine

    Doom_Machine Thread Starter

    Joined:
    Jun 26, 2005
    Messages:
    111
    self built machine.
    900 watt tagan psw.
    have latest bios update, its a gigabyte ep45

    seems to have plenty of power for my gtx 280 video card, both my previous sound cards worked fine. one was an xfi platinum. if it was the power supply, i'd suspect i'd have the problem at reboot as well. i think its more likely the mobo and its pci-e x1 slots.

    problem doesnt occure when using S1 sleep, but does in S3, also comming back on from S3 sleep, my mice and kb dont work.
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/757993

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice