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Can this tablet be saved?

2K views 29 replies 8 participants last post by  texasbullet 
#1 ·
I have this old ACER Tablet that I bought several years ago. I don't remember if it had win 7 or 8 on it. It was updated to WIN 10 several years ago.
Some time ago I upgraded it to the latest version of Win 10. I did not used it until a couple of days ago and found that it does not have a sound device.
It will not play any sound.
Can a sound device be added?

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 32 bit, Build 19043, Installed 20210406233748.000000-240
Processor: Intel(R) Atom(TM) CPU Z3735F @ 1.33GHz, x64 Family 6 Model 55 Stepping 8, CPU Count: 4
Total Physical RAM: 2 GB
Graphics Card:
Hard Drives: C: 28 GB (16 GB Free);
Motherboard: Acer Popcorn, ver To be filled by O.E.M., s/n NBG5C11001609F1EBC7200
System: American Megatrends Inc., ver ALASKA - 3, s/n NTG53AA0056117B9C07200
Antivirus: Windows Defender, Enabled and Updated
 
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#3 · (Edited)
According to the information in your log, you have an Acer One 10 S1002-145A 2-in-1 Netbook

According to its support site, it came with Windows 10 Home 32-bit and these specs:
10.1" touchscreen display (1280 X 800)
Intel Atom Z3735F 1.33 GHz quad core processor
2 GB DDR3L-RS 1333 MHz RAM
32 GB eMMC flash drive
Intel HD Graphics 311 MHz
Realtek RL-SM02BD 802.11b/g/n wireless

It does not have an integrated sound device, therefore no sound driver exists for it.

-------------------------------------------------
 
#4 ·
It had sound when I bought it. It has never been used much. It shows a speaker in the left bottom corner with a red x on it.
It also has speaker up and down keys on the keyboard and it has a headphone jack.

I tried to get support on the acer website and it did not recognize the serial no. I will try it again.
 
#7 ·
Considering it has a mic and a webcam, I would be surprised if it didn't have a sound card of some kind.

@deubanks If you check Device Manager for Sounds drop down or Other Devices, do you see any with an ! mark?

I found the drivers for the model, but it has only 4 drivers, none are the sound drivers. I suspect since this machine is about 6-8 years old, acer is no longer going to provide the drivers online (most old machines usually don't). Do you by chance have a thumb drive/disc that came with this? I would think they did not include a recovery partition because of the low hard drive space.
 
#8 ·
James:
When I checked its support site, it listed no sound device and no sound driver for it in Windows 8.1 and 10 32-bit.
I checked a few other sites, and they also listed no sound device for it.
They all listed it as having a touchscreen and microphone port.

------------------------------------------------
 
#13 ·
You can try, but I think the issue is more hardware related as it's not showing in Device Manager at all. Perhaps you can try using a Linux LiveUSB, where you can use a Linux OS from the thumb drive (doesn't install on the computer) and see if that can detect the sound.
 
#16 ·
I got the 'Platform Drivers Installer and tried to install them, but everytime I tried they the instillation would start and then stop. An error would pop up saying a reboot is needed to roll back changes made. It would give the same error every time I rebooted and started over. I don't know what changes were made. It is a new win10 install from last night.
 
#18 ·
Could be an issue with one of the other drivers in that package.
Since you really just want the audio driver, you could try this:

Open command prompt as an admin (Search for cmd, right click on Command Prompt app, and select Run as Administrator).

CD to the directory where you unzipped the Platform Drivers zip.

CD Platform Drivers_Intel_1.0.0.1064_W10x86\Installer\PlatformInstaller\Drivers\Audio

Ensure you are in the right place, by using this command:

dir

and looking for these files in the ensuing list:
isstrtc.inf and rtii2sac.inf

Then these 2 commands will install those drivers:

pnputil -i -a isstrtc.inf

pnputil -i -a rtii2sac.inf

Those commands are taken directly from the install.bat in Platform Drivers_Intel_1.0.0.1064_W10x86\Script
The syntax (-i, -a) is legacy, but I think it is still valid. It should add and install the 2 drivers in the audio folder of this Platform drivers archive (one from Intel, one from Realtek).

Whether that will fix your problem or not, I am not sure.

And again this all presupposes you installed Win 10 Home 32-bit.

If you still get errors, it probably means these inf files aren't compatible with current versions of Windows 10, seeing as they are from 2015. What version of Windows 10 did you install? 21H1?

There's not going to be any updates on this from Acer, but there may be something from Intel or Realtek. I would have to look into it further...
 
#20 · (Edited)
Could be an issue with one of the other drivers in that package.
Since you really just want the audio driver, you could try this:

Open command prompt as an admin (Search for cmd, right click on Command Prompt app, and select Run as Administrator).

CD to the directory where you unzipped the Platform Drivers zip.

CD Platform Drivers_Intel_1.0.0.1064_W10x86\Installer\PlatformInstaller\Drivers\Audio

Ensure you are in the right place, by using this command:

dir

and looking for these files in the ensuing list:
isstrtc.inf and rtii2sac.inf

Then these 2 commands will install those drivers:

pnputil -i -a isstrtc.inf

pnputil -i -a rtii2sac.inf


Those commands are taken directly from the install.bat in Platform Drivers_Intel_1.0.0.1064_W10x86\Script
The syntax (-i, -a) is legacy, but I think it is still valid. It should add and install the 2 drivers in the audio folder of this Platform drivers archive (one from Intel, one from Realtek).

Whether that will fix your problem or not, I am not sure.

And again this all presupposes you installed Win 10 Home 32-bit.

If you still get errors, it probably means these inf files aren't compatible with current versions of Windows 10, seeing as they are from 2015. What version of Windows 10 did you install? 21H1?

There's not going to be any updates on this from Acer, but there may be something from Intel or Realtek. I would have to look into it further...
I am not sure what cd means. These two files are not in the dir list.
 
#25 ·
Try the free version of driver booster 8. It will scan your computer and check for any missing drivers and you can choose if you want to install them. It is not a spam cause I have used it a few times and it really works. Once you have installed the drivers you can just uninstall it. Do not run the other things that may appear such as the cleaners etc. You may get some pop ups but just ignore them.
 
#27 ·
Can you find the folder with these inf files in File Explorer?
You unzipped this somewhere, need to start there (is it in Documents or Downloads?).
Then drill down thru these folders:

Platform Drivers_Intel_1.0.0.1064_W10x86

Installer

PlatformInstaller

Drivers

Audio

You should see the 2 inf files. Now copy the address bar of File Explorer: Click in the address bar, highlight everything, then press Ctrl + C

Open Command Prompt as admin, then type:

cd "

then press Ctrl+V to paste the address, then type " to close the quote, then press enter.

do the dir command again, and you should see the inf files.

Now you can run the 2 pnputil commands.

Note that if you unzipped to a drive other than C, or you have relocated your user folders to a drive other than C, and you unzipped in one of these user folders like Documents or Downloads, then you first need to type:

<Drive Letter>:

where <Drive Letter> is the letter of that drive (ie D: or F: ) then press enter, then do the CD command as above. This is because command prompt as admin opens in "C:\Windows\System32" by default, so you have to change to the appropriate drive letter before you can navigate to a folder on that drive. Ignore this if you unzipped to C or your user folders are on C, which is where they are by default.
 
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