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Can you solve this choppy performance mystery?

Discussion in 'Windows 10' started by confusedperson5, Dec 28, 2017.

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  1. confusedperson5

    confusedperson5 Thread Starter

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    The problem started before I installed the RAM; the RAM was one attempt to fix it.

    If it's the PSU, then how come the problem temporarily fixes itself when I reboot the computer? I had written off all hardware issues because of that.

    Also someone told me Windows decays in performance over the years and a clean install might fix the problem. No one here has mentioned that as a possibility though.
     
    Last edited: Dec 31, 2017
  2. HyperHenry

    HyperHenry Temporarily Banned

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    Because that's always the last resort. I'm going to let someone else weigh in at this point.
     
  3. onemc4you

    onemc4you

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    I see you have Netbios listening.. meaning its enabled. Try turning off netbios in network card properties. You should not need it. Also i would turn off powersaver for hard drive. Some programs might not wait for hard drive to spin up. Also turn on diagnostic sceen on boot up in the bios settings. This will force hardware to scan for memory errors or changes on bootup. Also turn on windows defender and disable antivirus temporarily to see if its the antivirus program.


    Sent from my iPhone using Tapatalk
     
  4. dckeks

    dckeks

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    The next time you see the spikes try to perform the following

    Download Process Explorer
    https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

    1. Save it to your desktop then run it. Right Click and Select Run As Administrator
    2. Select View Menu Click Select Columns
    3. In the Select Columns Window Check Verified Signer and Click OK
    4. Select Options Menu and Check Verify Image Signatures
    5. Click twice on the CPU column to sort by highest CPU usage
    6. Wait approximately a minute
    7. Select Save or Save As from the File Menu and save to Desktop
    8. Upload the file or Copy and Paste the text to your Reply
     
  5. confusedperson5

    confusedperson5 Thread Starter

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    All right, here you go:

     
  6. dckeks

    dckeks

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    Please upload the file if possible it is much easier to read
     
  7. dckeks

    dckeks

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    Please run the following Utilities. Then save and upload the files

    Please download MiniToolBox by Farbar and save it to your desktop.

    • Right-click on icon and select Run as Administrator to start the tool.
    • In the main window please checkmark the following checkboxes:
      • List last 10 Event Viewer log;
      • List Installed Programs;
      • List Devices (Only problems);
      • List Users, Partitions and Memory size;
      • List Minidump Files.
    • Click Go and wait patiently.
    • Upon completion (a reboot may be needed) a file called Result.txt will be saved on your desktop.
    Please upload the file in your next reply.


    Event Viewer Tool by Vino Rosso
    Please download and Run the Event Viewer Tool by Vino Rosso
    http://images.malwar...om/vino/VEW.exe
    1. Run program as Administrator
    2.. Under Select log to query
    3. select System
    4. Under Select type to list
    Select:
    * Error
    * Warning
    Choose the Number of events as follows:
    1. Click on Number of events
    2. Type 20 in the box (1 to 20)
    3. Click the Run button (Notepad will open the log)
    4. Paste or upload to next reply
    Rename the first log file or it will be overwritten
    Run this again
    Except at step 3. Select Application
    Paste or upload to next reply
    Repeat but select Application.
    (Evert time you run this program it overwrites the log file so make sure to rename each log file before running)
     
  8. confusedperson5

    confusedperson5 Thread Starter

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    OK, here are the results from MiniToolBox. I already ran Event Viewer Tool earlier in the thread.
     

    Attached Files:

    • MTB.txt
      File size:
      29.9 KB
      Views:
      2
  9. dckeks

    dckeks

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    Please upload the event view file as well
     
  10. dckeks

    dckeks

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    Please see below for possible issues and fixes

    Disable these Services
    - TabletServicePen
    - Bonjour Service

    Remove the following programs while we troubleshoot and you can reinstall after if prefer. It is recommended to only use one Antivirus program at a time and to use Windows 10 Defender unless you have a paid program. I recommend using Revouninstaller to remove programs.

    https://www.revouninstaller.com/revo_uninstaller_free_download.html

    µTorrent
    AVG Security Toolbar
    Bing Bar
    Bing Rewards
    ZoneAlarm Antivirus
    ZoneAlarm Firewall
    ZoneAlarm Free Antivirus + Firewall
    ZoneAlarm LTD Toolbar
    ZoneAlarm Security

    Please perform these steps again after removing these programs

    Download Process Explorer
    https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

    1. Save it to your desktop then run it. Right Click and Select Run As Administrator
    2. Select View Menu Click Select Columns
    3. In the Select Columns Window Check Verified Signer and Click OK
    4. Select Options Menu and Check Verify Image Signatures
    5. Click twice on the CPU column to sort by highest CPU usage
    6. Wait approximately a minute
    7. Select Save or Save As from the File Menu and save to Desktop
    8. Upload the file or Copy and Paste the text to your Reply
     
  11. dckeks

    dckeks

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    I still think your main issue is the Graphics driver. I would recommend uninstalling cleanly and reinstalling using the method below. Let me know if any questions and how it works for you.

    You have multiple versions of this installed in several languages. You should only have one.

    Catalyst Control Center Next Localization BR
    Catalyst Control Center Next Localization CHS, etc

    Display Driver Uninstall Utility

    Important: Pay attention to the warnings DDU gives you. If you end up hosing your system somehow, you're on your own -- They are not responsible for your goofs and will not help you fix it. Honestly this shouldn't ever be an issue but some of you folks run on pretty janky setups.
    1. Download the latest version of Display Driver Uninstaller (DDU for short)
    2. Download the latest driver package from your GPU manufacturer. Be careful to select the correct model and operating system. Avoid beta driver packages unless you know what you're doing.
    1. NVIDIA
    2. AMD
    3. Intel
    1. Extract DDU and Run Display Driver Uninstaller.exe.
    2. Follow the prompts to reboot into Safe Mode.
    3. Once in Safe Mode, DDU will launch itself automatically and you can begin the driver removal process
    4. Select the appropriate driver type
    5. click the "Clean and restart" button
    6. After DDU is finished and you're back in normal Windows, things probably look pretty crappy! Install the GPU driver package you downloaded earlier.
    7. Once the driver installation process is complete, reboot one last time.
    Test to see if the issue you were experiencing has been resolved.

    <https://obsproject.com/forum/resources/performing-a-clean-gpu-driver-installation.65/>

    The older Graphic card series drivers have a lot of known issues with Windows 10. If the latest driver doesn't work then try the following older driver - Version: 8.970.100.9001 [01/13/2015]. Several people have had good experience with it. I have also seen removing the Catalyst control center software and using Microsoft drivers work as well.

    Article Number: GPU-624
    ATI Radeon™ HD 4000/ATI Mobility Radeon™ HD 4000, ATI Radeon™ HD 3000/ATI Mobility Radeon™ HD 3000, and ATI Radeon™ HD 2000/ATI Mobility Radeon™ HD 2000 Series Graphics reached peak performance optimization in October, 2013.

    No additional driver releases are planned for these products.

    The last operating system supported using the AMD drivers was Microsoft Windows® 8 with the AMD Catalyst 13.1 driver package, which can be downloaded from the AMD Driver page : http://support.amd.com/en-us/download

    for more information:
    http://support.amd.com/en-us/kb-art...-4000,-HD-3000,-HD-2000-and-older-Series.aspx
     
  12. confusedperson5

    confusedperson5 Thread Starter

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    An update.....

    I took every step dckeks suggested in order, but thankfully I did not have to go so far as to mess with the display driver. When i removed ZoneAlarm the choppy behavior vanished.
    I had to wait a few days to confirm this, since I've "solved" this problem before and had it come back. But this time I appear to have nailed the specific issue.

    I don't feel exactly safe relying on Windows Defender, though, even though you guys claim it's fine. Are things different now than they were ten years ago?
     
  13. dckeks

    dckeks

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    Good to hear. Yes, Windows Defender for Win 10 is completely different and what most of us on the forums and others recommend now. If you want more protection add a paid version of Malwarebytes and use good ad blocker like ublock on browsers.
     
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