Title basically says it all. I used to be using Windows 8.1, and I upgraded for free. After using windows 10 for a week i got a blue screen that said "bad_system_config_info" and restarting does not fix it. It is stuck on the blue screen after restarting. So, i was thinking I could use the option on the blue screen that it gives me to downgrade to previous version, but I would still like to use windows 10. So, if I downgrade, could I then upgrade again for free? (I am still within my 30 days to downgrade) Any help would be greatly appreciated!
If you have any other solution to this blue screen that would allow me to stay on windows 10 and keep all of my files and apps, that would be even better. Thank you!
The initial error that came up while I was using my PC like normal:
Options ("Continue" and "turn off PC" just take me back to this)
Options Under "troubleshoot" option that was shown above. (I've tried a system restore, but it does not work. I have no "system image recovery", so doesn't work. Start up repair doesn't work. So, "go back to previous build" is my last resort, which is the reason for my question in the first place. I would like to downgrade then upgrade back to windows 10, but not sure if i can.
If you have any other solution to this blue screen that would allow me to stay on windows 10 and keep all of my files and apps, that would be even better. Thank you!
The initial error that came up while I was using my PC like normal:
Options ("Continue" and "turn off PC" just take me back to this)
Options Under "troubleshoot" option that was shown above. (I've tried a system restore, but it does not work. I have no "system image recovery", so doesn't work. Start up repair doesn't work. So, "go back to previous build" is my last resort, which is the reason for my question in the first place. I would like to downgrade then upgrade back to windows 10, but not sure if i can.