1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

cannot abort windows installer attempt to install

Discussion in 'Windows XP' started by help4thehelpless, Jan 20, 2012.

Thread Status:
Not open for further replies.
Advertisement
  1. help4thehelpless

    help4thehelpless Thread Starter

    Joined:
    Jan 20, 2012
    Messages:
    2
    Windows installer repeatedly tries to install "Roxio Media Manager"...and I must use the Task Manager to cancel. The program cannot install because it requests a disc to be inserted, and I have no such disc, nor did I ask to install this Roxio program. Can anyone tell me how to abort this repeated installation attempt? It just pops up over and over and over!
    I'm using Windows XP with all service packs installed. I've tried the Microsoft "Fix It' program...did not help.
     
  2. Mark1956

    Mark1956 Malware Specialist

    Joined:
    May 7, 2011
    Messages:
    14,142
  3. help4thehelpless

    help4thehelpless Thread Starter

    Joined:
    Jan 20, 2012
    Messages:
    2
    I did follow that link and downloaded...spent considerable time running various things in the program, but alas the Windows Installer attempt to install Roxio continues...and continues...and continues, ad infinitum. Thanks for trying.
     
  4. Mark1956

    Mark1956 Malware Specialist

    Joined:
    May 7, 2011
    Messages:
    14,142
    There are so many suggestions on line to this (very common) problem dating back over 3 years, you'd think Roxio would have done something about it.

    Anyway, lets try a different approach, I'd like you to download and run HijackThis, it is normally used for detecting Malware but it should show the registry entry that is running on start up, I can then show you how to delete it. Please do not be tempted to fix anything yourself with this tool as it can destroy your registry, it will not make any changes to your system without user input so it is perfectly safe if you only do as described in the instructions.


    HJT Instructions
    Please download the HJT installer from Here Click on the big Green Download button.
    In XP a warning bar may appear at the top of the browser page, click on it and select "Download File". Select "Run" in any security warning pop ups.
    For Vista and Windows 7 a bar will appear at the bottom of the screen, keep selecting "Run".
    NOTE For Windows 7 and Vista you must turn off the User Account Control to allow HJT to run correctly.
    For Vista go into Device Manager and type UAC in the search box, open UAC and change the settings. For Windows 7 click on Start and type UAC in the box and hit Enter, then move the slider all the way to the bottom and click on ok.
    This action is not required for Windows XP.
    When the TrendMicro HJT install box appears, click on "Install", accept the licence agreement and allow it to continue, click on "Finish" when it appears.
    • It will be installed by default here: C:\Program Files\Trend Micro\HijackThis.
    • A shortcut to the application will also be placed on your Desktop.
    • Click on the shortcut on your desktop to run the program.
    • The folder HJT is where you will find the logs that you save. You will find this on the drive that Windows is installed on, usually C:.
    • The first time you open HijackThis, check the Main Menu button at the bottom center. When the main menu appears check the box "Show this window when I start HijackThis".
    • Click on "Do a system scan and save logfile." When the log pops up in Notepad, copy and paste that file back here as a New Message in this forum.

    The use of HJT is purely for observation please do not try to fix anything with it or you may damage your system. If I see any suspicious files I will advise you to open a new thread in the Malware forum so an expert can help clean up your PC.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Similar Threads - cannot abort windows
  1. Michayla
    Replies:
    8
    Views:
    611
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1037300

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice