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Cannot access any google sites - youtube, apps, etc

Discussion in 'Virus & Other Malware Removal' started by rossmcc, Feb 5, 2012.

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  1. rossmcc

    rossmcc Thread Starter

    Joined:
    Feb 5, 2012
    Messages:
    15
    I'm unable to access any Google sites (google.com, google apps, gmail, youtube.com, etc) in any browser. It simply says connection timed out, all other websites are fine. I've looked in my hosts file but that all seems to be in order. My guess is it's some kind of malware but I've no idea what.

    It's only a problem on this laptop, the other machine connected to this network is totally fine.

    Below is my HJT log. Anyone got any clues about what's up?


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 17:45:16, on 05/02/2012
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\AVG\AVG9\avgchsvx.exe
    C:\Program Files\AVG\AVG9\avgrsx.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    C:\Program Files\AVG\AVG9\avgwdsvc.exe
    C:\Program Files\AVG\AVG9\avgnsx.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
    C:\WINDOWS\system32\NLSSRV32.EXE
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    C:\Program Files\O2\bin\sprtsvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
    C:\Program Files\AVG\AVG9\avgemc.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe
    C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
    C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files\Synaptics\SynTP\Toshiba.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\Program Files\DivX\DivX Update\DivXUpdate.exe
    C:\Program Files\Logitech\SetPointP\SetPoint.exe
    C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\GmoteServer\GmoteServer.exe
    C:\Program Files\Java\jre6\bin\javaw.exe
    C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [Toshiba Hotkey Utility] "C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe" /lang en
    O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
    O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
    O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
    O4 - HKLM\..\Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\Direct3DVideoOutput.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\Direct3DVideoOutput.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXDeinterlaceFilter.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXDeinterlaceFilter.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXPlaybackModule.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXPlaybackModule.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXBannerAdPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXBannerAdPlugin.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXDownloadManagerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXDownloadManagerPlugin.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXMediaManagerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXMediaManagerPlugin.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXPlayerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXPlayerPlugin.dll",DllRegisterServer
    O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - S-1-5-18 Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe (User 'SYSTEM')
    O4 - S-1-5-18 Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe (User 'SYSTEM')
    O4 - .DEFAULT Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe (User 'Default user')
    O4 - .DEFAULT Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe (User 'Default user')
    O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe
    O4 - Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://*.broadband.o2.co.uk
    O16 - DPF: {75AA409D-05F9-4F27-BD53-C7339D4B1D0A} (IBM Lotus iNotes 8.5 Control) - https://enable.b-global.com/dwa85W.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: Avid SDM Service (AvidSDMService) - Unknown owner - C:\WINDOWS\system32\AvidSDMService.exe (file missing)
    O23 - Service: Avid Startup (AvidStartup) - Unknown owner - C:\WINDOWS\system32\AvidStartup.exe
    O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: NitroPDFDriverCreatorReadSpool (NitroDriverReadSpool) - Nitro PDF Software - C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
    O23 - Service: NLS Service (nlsX86cc) - Nalpeiron Ltd. - C:\WINDOWS\system32\NLSSRV32.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
    O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
    O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

    --
    End of file - 12786 bytes
     
  2. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,659
    Start HiJackThis.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    -----------------------------------------------------------

    I'm guessing that computer is a Toshiba laptop and is using a wireless connection.

    What optional external devices are connected to and used with it?

    -----------------------------------------------------------
     
  3. rossmcc

    rossmcc Thread Starter

    Joined:
    Feb 5, 2012
    Messages:
    15
    Thanks for the swift response. Below is the HJT file as requested.

    It's a Toshiba laptop, using a wireless connection (been using Android mobile wifi hotspot for last few weeks until get internet sorted in my new flat).


    Adobe AIR
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Reader X (10.1.2)
    Adobe Shockwave Player 11.5
    Amazon Kindle
    Apple Application Support
    Apple Software Update
    ArcSoft MediaImpression for Kodak
    AVG Free 9.0
    Avid Codecs PE
    Avid DIO Runtime
    Avid EDL Manager
    Avid Media Composer
    BBC iPlayer Desktop
    BBC iPlayer Desktop
    BlackBerry Desktop Software 5.0.1
    BlackBerry Desktop Software 5.0.1
    BlackBerry Device Software Updater
    BlinkBox Download Manager Prerequisites
    Bluetooth Stack for Windows by Toshiba
    calibre
    CamStudio OSS Desktop Recorder
    Camtasia Studio 7
    CardMinder V3.2
    CCleaner
    CD/DVD Drive Acoustic Silencer
    Chimpadeedee - BETA
    Chimpadeedee - BETA
    Conexant HD Audio
    DivX Converter
    DivX Plus DirectShow Filters
    DivX Setup
    DVDFab 8.0.8.5 (19/03/2011)
    DVDFab 8.1.3.2 (31/10/2011) Qt
    eReg
    FileZilla Client 3.3.4.1
    get_iplayer 4.5
    GIMP 2.6.10
    GmoteServer
    Google Talk Plugin
    Grand Theft Auto: Vice City
    HDAUDIO Soft Data Fax Modem with SmartCP
    High Definition Audio Driver Package - KB888111
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 10 (KB903157)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB2158563)
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB2570791)
    Hotfix for Windows XP (KB2633952)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    InfraRecorder
    Intel(R) PRO Network Connections Drivers
    Intel(R) PROSet/Wireless Software
    Intellisync® for Yahoo!
    InterVideo WinDVD Creator 2
    InterVideo WinDVD for TOSHIBA
    J2SE Runtime Environment 5.0 Update 4
    Java(TM) 6 Update 22
    Java(TM) 6 Update 29
    Logitech SetPoint 6.32
    Logitech Webcam Software
    Logitech Webcam Software Driver Package
    Macromedia Flash Player
    Malwarebytes' Anti-Malware
    mCore
    mDrWiFi
    mHelp
    Microsoft .NET Framework 1.0 Hotfix (KB2572066)
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2656353)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
    Microsoft Office Live Meeting 2007
    Microsoft Office OneNote 2003
    Microsoft Silverlight
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    mIWA
    mLogView
    mMHouse
    Mozilla Firefox (3.5.19)
    mPfMgr
    mPfWiz
    mProSafe
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 6 Service Pack 2 (KB973686)
    mWlsSafe
    mXML
    mZConfig
    Nitro PDF Professional
    Notepad++
    NVIDIA Drivers
    O2 Broadband Assistant
    OpenAL
    OpenOffice.org 3.3
    Operation Flashpoint: Dragon Rising - Demo
    Picasa 3
    Portal
    QuickTime
    ScanSnap Manager
    ScanSnap Organizer
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
    Security Update for Microsoft Windows (KB2564958)
    Security Update for Windows Internet Explorer 8 (KB2183461)
    Security Update for Windows Internet Explorer 8 (KB2360131)
    Security Update for Windows Internet Explorer 8 (KB2416400)
    Security Update for Windows Internet Explorer 8 (KB2482017)
    Security Update for Windows Internet Explorer 8 (KB2497640)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2530548)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2559049)
    Security Update for Windows Internet Explorer 8 (KB2586448)
    Security Update for Windows Internet Explorer 8 (KB2618444)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2121546)
    Security Update for Windows XP (KB2160329)
    Security Update for Windows XP (KB2183461)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2279986)
    Security Update for Windows XP (KB2286198)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2296199)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2412687)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2436673)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476490)
    Security Update for Windows XP (KB2476687)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479628)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485376)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2503658)
    Security Update for Windows XP (KB2503665)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2506223)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2507938)
    Security Update for Windows XP (KB2508272)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2511455)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB2535512)
    Security Update for Windows XP (KB2536276)
    Security Update for Windows XP (KB2536276-v2)
    Security Update for Windows XP (KB2544893)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Windows XP (KB2555917)
    Security Update for Windows XP (KB2562937)
    Security Update for Windows XP (KB2566454)
    Security Update for Windows XP (KB2567053)
    Security Update for Windows XP (KB2567680)
    Security Update for Windows XP (KB2570222)
    Security Update for Windows XP (KB2570947)
    Security Update for Windows XP (KB2584146)
    Security Update for Windows XP (KB2592799)
    Security Update for Windows XP (KB2598479)
    Security Update for Windows XP (KB2603381)
    Security Update for Windows XP (KB2618451)
    Security Update for Windows XP (KB2620712)
    Security Update for Windows XP (KB2624667)
    Security Update for Windows XP (KB2631813)
    Security Update for Windows XP (KB2633171)
    Security Update for Windows XP (KB2639417)
    Security Update for Windows XP (KB2646524)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371-v2)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB971961)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974455)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB976325)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981349)
    Security Update for Windows XP (KB981852)
    Security Update for Windows XP (KB981957)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982214)
    Security Update for Windows XP (KB982381)
    Security Update for Windows XP (KB982665)
    Security Update for Windows XP (KB982802)
    Skype Click to Call
    Skype&#8482; 5.5
    Sonic DLA
    Sonic Encoders
    Sonic RecordNow!
    Spotify
    Steam
    Synaptics Pointing Device Driver
    Texas Instruments PCIxx21/x515/xx12 drivers.
    T-Mobile Internet Manager
    TOSHIBA Assist
    TOSHIBA ConfigFree
    Toshiba Controls Utility
    TOSHIBA Manuals
    TOSHIBA PC Diagnostic Tool
    TOSHIBA SD Memory Card Format
    Toshiba Touchpad Utility
    Toshiba Utility
    TOSHIBA Zooming Utility
    Tweet Adder 3
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows Media Player 10 (KB913800)
    Update for Windows Media Player 10 (KB926251)
    Update for Windows XP (KB2141007)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2467659)
    Update for Windows XP (KB2541763)
    Update for Windows XP (KB2607712)
    Update for Windows XP (KB2616676)
    Update for Windows XP (KB2641690)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    Update for Windows XP (KB976749)
    Update for Windows XP (KB978207)
    Update for Windows XP (KB980182)
    Update Rollup 2 for Windows XP Media Center Edition 2005
    VC80CRTRedist - 8.0.50727.6195
    VLC media player 1.0.3
    Windows Driver Package - Microsoft Corporation (usbvideo) Image (05/25/2007 1.0.3656.0)
    Windows Imaging Component
    Windows Internet Explorer 8
    Windows Live ID Sign-in Assistant
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows PowerShell(TM) 1.0
    Windows XP Media Center Edition 2005 KB2502898
    Windows XP Media Center Edition 2005 KB2619340
    Windows XP Media Center Edition 2005 KB2628259
    Windows XP Media Center Edition 2005 KB888316
    Windows XP Media Center Edition 2005 KB894553
    Windows XP Media Center Edition 2005 KB895678
    Windows XP Media Center Edition 2005 KB925766
    Windows XP Media Center Edition 2005 KB973768
    Windows XP Service Pack 3
    X10 Hardware(TM)
    Xvid 1.2.2 final uninstall
    Zero Gear Demo
     
  4. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,659
    Adobe Flash Player 10 ActiveX needs to be updated to version 11.1.102.55

    Adobe Flash Player 10 Plugin needs to be updated to version 11.1.102.55

    Adobe Shockwave Player 11.5 needs to be updated to version 11.6.3.633

    Java(TM) 6 Update 29 needs to be updated to version 1.6.0.30(6 Update 30)

    Microsoft Silverlight(unknown version) needs to be updated to version 5.0.61118.0

    Mozilla Firefox 3.5.19 is very outdated and should be upgraded to version 10.0
    If you no longer need and use it, uninstall it instead.

    VLC Media Player 1.0.3 needs to be updated to version 1.1.11
    If you no longer need or use it, uninstall it instead.

    Note: Click the green icon with white "down" arrow at each site to download them.

    The newer version should install over and replace the older version.

    --------------------------------------------------

    AVG Free 9.0 is very outdated and should be uninstalled.

    After it's uninstalled, replace it with Microsoft Security Essentials 2.1.1116.0

    It's lightweight and very user-friendly and well recommended in these forums.

    ---------------------------------------------------

    When was the last time that you ran the update feature of Malwarebytes Anti-Malware so it can update its definition files and update to the newest version?

    ---------------------------------------------------
     
  5. rossmcc

    rossmcc Thread Starter

    Joined:
    Feb 5, 2012
    Messages:
    15
    Malwarebytes Anti-Malware was just updated (def files and latest version). Running a scan right now.

    I'll updated those other files now too.

    Is a Malwarebytes Anti-Malware scan the next step?
     
  6. rossmcc

    rossmcc Thread Starter

    Joined:
    Feb 5, 2012
    Messages:
    15
    Here's the MBAM log, the only thing it found is an xvid toolbar which I wouldn't imagine is a problem. Any thoughts on what I should do next?





    Malwarebytes Anti-Malware 1.60.1.1000
    www.malwarebytes.org

    Database version: v2012.02.05.02

    Windows XP Service Pack 3 x86 NTFS
    Internet Explorer 8.0.6001.18702
    Ross McCulloch :: TOSHIBA [administrator]

    05/02/2012 18:11:21
    mbam-log-2012-02-06 (07-33-58).txt

    Scan type: Full scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 283943
    Time elapsed: 5 hour(s), 16 minute(s), 47 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 1
    C:\Documents and Settings\Ross McCulloch\My Documents\Downloads\XvidSetup.exe (Adware.Hotbar) -> No action taken.

    (end)
     
  7. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,659
    You wasted about 5 hours doing a full scan because a quick scan would've sufficed and would've taken less than 30 minutes.

    You also didn't select and remove what was found.

    ---------------------------------------------------------

    Download and install the free version of SUPERAntiSpyware 5.0.0.1144

    Make sure to update its definition files during the install process.

    Run a quick scan with it.

    After the scan is finished, select and remove everything it found.

    --------------------------------------------------------

    I've never used an Android or any other mobile device with a laptop for tapping into a wireless hotspot, so I have no idea how reliable the connection and throughput is.

    --------------------------------------------------------
     
  8. rossmcc

    rossmcc Thread Starter

    Joined:
    Feb 5, 2012
    Messages:
    15
    That's the xvid toolbar removed now using MBAM. Also run a SAS scan, results below - no threats found.

    Any thoughts on the next steps I should take?


    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 02/06/2012 at 04:52 PM

    Application Version : 5.0.1144

    Core Rules Database Version : 8203
    Trace Rules Database Version: 6015

    Scan type : Quick Scan
    Total Scan Time : 00:12:14

    Operating System Information
    Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
    Administrator

    Memory items scanned : 858
    Memory threats detected : 0
    Registry items scanned : 29294
    Registry threats detected : 0
    File items scanned : 6848
    File threats detected : 0
     
  9. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,659
    I'm surprised that a SUPERAntiSpyware scan didn't detect and display any adware tracking cookies.

    -------------------------------------------------------

    Have you completed all the instructions in post #4?

    After you're done, run a HiJackThis scan and then submit the new log here.

    --------------------------------------------------------
     
  10. rossmcc

    rossmcc Thread Starter

    Joined:
    Feb 5, 2012
    Messages:
    15
    I use CCleaner which tends to mean I don't have much in the way of cookies etc.

    Everything in post #4 done.

    Here's my new HJT scan log. Thanks for your ongoing help, appreciate it!


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 13:44:25, on 07/02/2012
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\Program Files\AVG\AVG9\avgchsvx.exe
    C:\Program Files\AVG\AVG9\avgrsx.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    C:\Program Files\AVG\AVG9\avgwdsvc.exe
    C:\Program Files\AVG\AVG9\avgnsx.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
    C:\WINDOWS\system32\NLSSRV32.EXE
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    C:\Program Files\O2\bin\sprtsvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
    C:\Program Files\AVG\AVG9\avgemc.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe
    C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
    C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
    C:\Program Files\Synaptics\SynTP\Toshiba.exe
    C:\Program Files\DivX\DivX Update\DivXUpdate.exe
    C:\Program Files\Logitech\SetPointP\SetPoint.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\FileHippo.com\UpdateChecker.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe
    C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
    C:\Program Files\GmoteServer\GmoteServer.exe
    C:\Program Files\Java\jre6\bin\javaw.exe
    C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [Toshiba Hotkey Utility] "C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe" /lang en
    O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
    O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
    O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
    O4 - HKLM\..\Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\Direct3DVideoOutput.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\Direct3DVideoOutput.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXDeinterlaceFilter.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXDeinterlaceFilter.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXPlaybackModule.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXPlaybackModule.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXBannerAdPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXBannerAdPlugin.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXDownloadManagerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXDownloadManagerPlugin.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXMediaManagerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXMediaManagerPlugin.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXPlayerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXPlayerPlugin.dll",DllRegisterServer
    O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [FileHippo.com] "C:\Program Files\FileHippo.com\UpdateChecker.exe" /background
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - S-1-5-18 Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe (User 'SYSTEM')
    O4 - S-1-5-18 Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe (User 'SYSTEM')
    O4 - .DEFAULT Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe (User 'Default user')
    O4 - .DEFAULT Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe (User 'Default user')
    O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe
    O4 - Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://*.broadband.o2.co.uk
    O16 - DPF: {75AA409D-05F9-4F27-BD53-C7339D4B1D0A} (IBM Lotus iNotes 8.5 Control) - https://enable.b-global.com/dwa85W.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: Avid SDM Service (AvidSDMService) - Unknown owner - C:\WINDOWS\system32\AvidSDMService.exe (file missing)
    O23 - Service: Avid Startup (AvidStartup) - Unknown owner - C:\WINDOWS\system32\AvidStartup.exe
    O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: NitroPDFDriverCreatorReadSpool (NitroDriverReadSpool) - Nitro PDF Software - C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
    O23 - Service: NLS Service (nlsX86cc) - Nalpeiron Ltd. - C:\WINDOWS\system32\NLSSRV32.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
    O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
    O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

    --
    End of file - 13445 bytes
     
  11. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,659
    You installed Microsoft Security Essentials 2.1.1116.0, but you didn't uninstall AVG Free 9.0, so you're now running 2 antivirus programs at the same time.

    You need to uninstall AVG, then download and save and run AVG Remover(32bit) 2012 so it can find and remove its leftover file and registry "debris".

    --------------------------------------------------------

    I hope that you're not using the "Registry" feature of CCleaner, and that you're being cautious how you use its "Cleaner" feature.

    --------------------------------------------------------
     
  12. rossmcc

    rossmcc Thread Starter

    Joined:
    Feb 5, 2012
    Messages:
    15
    I ran the uninstaller but it obviously didn't work properly, now removed it and used AVG Remover.

    Fairly careful with what I use CCleaner for, realise it has a lot of advanced features.

    Below is the latest HJT report. Shed any light on the problem?


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 19:51:01, on 07/02/2012
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
    C:\WINDOWS\system32\NLSSRV32.EXE
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    C:\Program Files\O2\bin\sprtsvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe
    C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
    C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
    C:\Program Files\Synaptics\SynTP\Toshiba.exe
    C:\Program Files\DivX\DivX Update\DivXUpdate.exe
    C:\Program Files\Logitech\SetPointP\SetPoint.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\FileHippo.com\UpdateChecker.exe
    C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe
    C:\Program Files\GmoteServer\GmoteServer.exe
    C:\Program Files\Java\jre6\bin\javaw.exe
    C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
    C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
    C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [Toshiba Hotkey Utility] "C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe" /lang en
    O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
    O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
    O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
    O4 - HKLM\..\Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\Direct3DVideoOutput.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\Direct3DVideoOutput.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXDeinterlaceFilter.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXDeinterlaceFilter.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXPlaybackModule.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXPlaybackModule.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXBannerAdPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXBannerAdPlugin.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXDownloadManagerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXDownloadManagerPlugin.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXMediaManagerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXMediaManagerPlugin.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXPlayerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXPlayerPlugin.dll",DllRegisterServer
    O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=OQBBAFYARgBSAEUARQAtAFYASwBQAEMAQgAtADYAQgBXAEYATQAtAFQAUgBMAFEAUgAtAEIAUgBVAEgAUAAtAEMAUAA4ADYARwA"&"inst=NwA3AC0ANAAyADMAMgA1ADcANwA4ADcALQBGAFAAOQAyACsANgAtAFQAQgA5ACsAMgAtAEYATAArADkALQBYAE8AMwA2ACsAMQAtAEYAOQBNADEAMABBACsAMgAtAFgATwA5ACsAMQAtAEYAOQBNADIAKwAxAC0ARABEAFQAKwA0ADMAMQAxADgALQBTAFQAOQAwAEYAQQBQAFAAKwAxAC0ARABEADkAMABGACsAMQAtAEYAOQAwAE0AMQAyAEQAVAArADEALQBUAEIATgArADEALQBVADkANQArADEALQBGAFUASQArADIALQBMADkAMABNAEkAKwAyAC0ARgA5ADAATQAxADIASQBOACsAMQA"&"prod=90"&"ver=9.0.894
    O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [FileHippo.com] "C:\Program Files\FileHippo.com\UpdateChecker.exe" /background
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - S-1-5-18 Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe (User 'SYSTEM')
    O4 - S-1-5-18 Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe (User 'SYSTEM')
    O4 - .DEFAULT Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe (User 'Default user')
    O4 - .DEFAULT Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe (User 'Default user')
    O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe
    O4 - Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://*.broadband.o2.co.uk
    O16 - DPF: {75AA409D-05F9-4F27-BD53-C7339D4B1D0A} (IBM Lotus iNotes 8.5 Control) - https://enable.b-global.com/dwa85W.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    O23 - Service: Avid SDM Service (AvidSDMService) - Unknown owner - C:\WINDOWS\system32\AvidSDMService.exe (file missing)
    O23 - Service: Avid Startup (AvidStartup) - Unknown owner - C:\WINDOWS\system32\AvidStartup.exe
    O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: NitroPDFDriverCreatorReadSpool (NitroDriverReadSpool) - Nitro PDF Software - C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
    O23 - Service: NLS Service (nlsX86cc) - Nalpeiron Ltd. - C:\WINDOWS\system32\NLSSRV32.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
    O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
    O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

    --
    End of file - 15014 bytes
     
  13. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,659
    Your computer has a very bloated startup load, so we need to trim it down.

    Some of them don't need to auto-load and run at all, and others can be manually started when you need them.

    Go to Start - Run - MSCONFIG - OK - "Startup" tab.

    Write down each name in the "Startup Item" column that has a checkmark next to it.

    If the column isn't wide enough to see the entire name of any them, widen the column.

    Submit those names here in a vertical list, and make sure to spell them exactly as you see them there.

    I'll then advise you which ones to uncheck.

    --------------------------------------------------------
     
  14. rossmcc

    rossmcc Thread Starter

    Joined:
    Feb 5, 2012
    Messages:
    15
    OK, here's the titles with my additional info where needed in brackets:

    ehtray
    nwiz
    NvCpl
    CHDAudPropShortcut
    SynTPEnh
    Hotkey (Toshiba hotkeys)
    SmoothView
    DLACTRLW
    ZCfgSvc
    ifrmewrk
    CFSServ
    AdobeARM
    DivXUpdate
    SetPoint (Logitech)
    jusched
    msseces
    toscdspd
    msmsgs
    ctfmon
    GoogleUpdate
    UpdateChecker (filehippo)
    Dropbox
    Gmoteserver (Android app which allows me to access my laptop from my phone)
     
  15. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,659
    Go back to Start - Run - MSCONFIG - OK - "Startup" tab.

    Uncheck these startup entries:

    nwiz

    NvCpl

    CHDAudPropShortcut

    SmoothView

    AdobeARM

    DivXUpdate

    jusched

    toscdspd

    msmsgs

    GoogleUpdate

    UpdateChecker

    Dropbox


    After you're done, click Apply - OK/Close - Exit Without Restart.

    Go to Start - Run - SERVICES.MSC - OK.

    Double-click these service entries, one at a time, to open their properties window:

    ArcSoft Connect Daemon (ACDaemon)

    Avid SDM Service (AvidSDMService)

    Avid Startup (AvidStartup)

    Google Updater Service (gusvc)

    InstallDriver Table Manager (IDriverT)

    Java Quick Starter (JavaQuickStarterService)

    NVIDIA Display Driver Service (NVSvc)

    SupportSoft Sprocket Service (O2) (sprtsvc_O2)

    SupportSoft RemoteAssist


    If "startup type" is set on Automatic, change it to Manual, then click Apply - OK.

    After you're done, restart the computer.

    When the small "System Configuration Utility" window appears, ignore its message.

    Put a check in the lower left of that window BEFORE you click OK to close it.

    Start HiJackThis and run a scan.

    Save the new log that appears, then submit it here.

    ----------------------------------------------
     
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