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Cannot access certain websites eg facebook, yahoo

Discussion in 'Web & Email' started by Green_Hornet, Jan 13, 2011.

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  1. Green_Hornet

    Green_Hornet Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
    2
    Hope somebody can help me as I have spent about 6 hours on the phone with my ISP without any success and I'm ready to scream.

    I am using Windows Vista ADSL connection

    my email works fine
    some websites like google and this one also work, however I cannot access the following:
    www.ebay.com
    www.hotmail.com
    www.facebook.com
    some such as
    www.yahoo.com
    take approx 3 minutes to load and are only in text form.

    I have tried disabling my Norton 360 and resetting the browsers cookies etc etc without any success. I have tried doing a trace route as suggested by my ISP but that didn't seem to reveal anything.

    The system worked fine 48 hours ago, I have tried an iphone and an ipad via the same connection and they have the same issues yet work fine on an alternative connection.

    the trace result showed the following:

    Tracing route to hotmail.com [64.4.20.174]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms home [10.0.0.138]
    2 26 ms 27 ms 27 ms 172.18.208.9
    3 28 ms 25 ms 27 ms 172.18.66.194
    4 27 ms 27 ms 29 ms 172.18.239.137
    5 28 ms 26 ms 28 ms Bundle-Ether10.chw48.Sydney.telstra.net [203.45.17.13]
    6 26 ms 27 ms 27 ms Bundle-Ether6.chw-core2.Sydney.telstra.net [203.50.6.153]
    7 27 ms 27 ms 27 ms Bundle-Ether1.oxf-gw2.Sydney.telstra.net [203.50.6.90]
    8 27 ms 27 ms 27 ms TenGigabitEthernet14-0.sydo-core01.Sydney.reach.com [203.50.13.42]
    9 257 ms 256 ms 259 ms i-0-1-2-0.tlot-core01.bx.reach.com [202.84.140.6]
    10 216 ms 216 ms 216 ms i-1-1.tlot03.bi.reach.com [202.84.251.234]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Heeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeelp!!!!!!!!!!!!

    Cheers
    GH
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Let's see if your HOSTS file is responsible:

    Please click HERE to download and install HijackThis.

    Run it and select Do a system scan and save a logfile from the Main Menu.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    IMPORTANT: Do not fix anything
     
  3. Green_Hornet

    Green_Hornet Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
    2
    Problem errr fixed, as luck would have it we had a power cut and when I turned the modem back on all was fine.......The old trick of turning it off and then back on again, why did I not think of that before?
    Thanks for the reply.
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
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