Cannot access internet via my DVR

[greensourcegardens]

I have been trying to connect my security DVR to the internet and not having any luck. It shows up in my router as a recognized device through an assigned DHCP IP ... but I can't get my DVR to speak to the internet. I am a real newbie to networking troubleshooting so please bear with me! Any help would be greatly appreciated!

 

[zx10guy]

What's the purpose of you wanting the DVR to touch the Internet? Are you trying to remotely access the DVR across the Internet?

 

[greensourcegardens]

I actually only want to use the Email function...so that I can get alerts if a camera malfunctions. I don't need to remote view the cameras.

 

[cwwozniak]

Hi, and welcome to TSG.

Does your DVR have a web page based interface that you are supposed to be able to access using a computer on your local network? If so, are you able to access it with your web browser?

Is the DVR supposed to use one of your existing email accounts for the outgoing mail?

 

[zx10guy]

How are you testing Internet connectivity from the DVR?

 

[KKLC]

after your DVR gets an IP from DHCP, did you port forward the DVR ports in your router? This is needed to get the DVR accessible from internet. Different model or brand of DVR use different ports so that i can't specify which ports you need to port forward.

 

[cwwozniak]

after your DVR gets an IP from DHCP, did you port forward the DVR ports in your router? This is needed to get the DVR accessible from internet. Different model or brand of DVR use different ports so that i can't specify which ports you need to port forward.

I actually only want to use the Email function...so that I can get alerts if a camera malfunctions. I don't need to remote view the cameras.

I believe one only needs to be concerned with port forwarding if they need to access the DVR from the Internet. Having the DVR connect to an outbound mail server in order to email alerts about camera problems should not require any port forwarding.

 

[zx10guy]

Chuck,

This is correct. No port forwarding is necessary when we're dealing with out bound connections. This scenario is no different than your laptop accessing the Internet. One wouldn't set up port forwarding for your laptop to just access the Internet.