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Cannot access internet

Discussion in 'Virus & Other Malware Removal' started by Airelec1, Dec 17, 2011.

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  1. Airelec1

    Airelec1 Thread Starter

    Joined:
    Dec 15, 2011
    Messages:
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    I found 2 viruses on my laptop. PUM.HIJACK.START MENU - removed by malwarebytes and TROJAN.AGENT/GEN-FRAUDER - removed by SuperAntiSpyware. I cannot connect to the internet by either wireless or hooked directly to the router. In Internet options under connections if I go to the lan settings they are blocked out and not changeable. Any help would be great. Thanks.
    OS Version - Windows Vista Home Premium SP2 32 bit
    Processor - AMD Turion 64 X2 Mobile Technology TL-56 x64 Family 15
    Model 72 Stepping 2
    Processor Count 2
    Ram 893 Mb
    Graphics Card - ATI Radeon x1200, 128Mb
    Hard Drives : C: total 18928 Mb, Free 140687 Mb
    Motherboard - Toshiba, IALAA
    Antivirus - Avast Antivirus updated and enabled

    tried to copy and paste reports but couldn't get it to work. Attached all reports as attachments. If there is something else i can do please let me know.
     

    Attached Files:

  2. Airelec1

    Airelec1 Thread Starter

    Joined:
    Dec 15, 2011
    Messages:
    10
    Still need some if anyone is available. Thanks.
     
  3. Airelec1

    Airelec1 Thread Starter

    Joined:
    Dec 15, 2011
    Messages:
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    Can anyone look at the logs and tell me if I'm in the right forum please? Still need help if anyone available.
     
  4. Airelec1

    Airelec1 Thread Starter

    Joined:
    Dec 15, 2011
    Messages:
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    See my post under Vista. Strange problem not sure exactly what caused it, but upgraded to Win 7 and now everything is fine.
     
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