- Joined
- Apr 13, 2008
- Messages
- 54
Good morning. I'll keep this brief for now. I have laptop which is about 4 years old and which runs Vista. It's been pretty reliable so far but my daughter has been using it recently and I think (from observations and conversations with friends) that it has picked up a virus. It suddenly started to shut down or reboot for no reason. It has Norton 2011 IS on it but there were no warnings.
By the time she brought it to me it wasn't booting at all but was coming up with the blue screen message that says that windows has been shut down to prevent damage to the machine. I managed to get in via safe mode and did a system restore which I thought was going to do the trick but when Norton did it's update (which it had not been able to do for a few days) it was only able to download the new databases but not to apply them. (Thats why I think it may be a virus). Then I got the blue screen message again. The only other thing I have been able to do is a checkdisc /f repair which observably did some correcting but hasn't completely worked. A few more trys has left me unable to boot up at all.
We got the machine from PC World and therefore have a disc which we let me into repair /restore options (which is how I did the above) or which will let me do a destructive reinstallation. However I have no disc to boot up from.
I therefore cannot do any of the tests I know I should do before opening a new thread and cannot post any logs. Sorry about this but I can't think of what to do and I do think this is a virus at work. Is my first step a system disc to at least boot up?
Thanks
By the time she brought it to me it wasn't booting at all but was coming up with the blue screen message that says that windows has been shut down to prevent damage to the machine. I managed to get in via safe mode and did a system restore which I thought was going to do the trick but when Norton did it's update (which it had not been able to do for a few days) it was only able to download the new databases but not to apply them. (Thats why I think it may be a virus). Then I got the blue screen message again. The only other thing I have been able to do is a checkdisc /f repair which observably did some correcting but hasn't completely worked. A few more trys has left me unable to boot up at all.
We got the machine from PC World and therefore have a disc which we let me into repair /restore options (which is how I did the above) or which will let me do a destructive reinstallation. However I have no disc to boot up from.
I therefore cannot do any of the tests I know I should do before opening a new thread and cannot post any logs. Sorry about this but I can't think of what to do and I do think this is a virus at work. Is my first step a system disc to at least boot up?
Thanks