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cannot access norton tech support

Discussion in 'Windows Vista' started by rovsubhuman, Sep 20, 2007.

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  1. rovsubhuman

    rovsubhuman Thread Starter

    Joined:
    Sep 20, 2007
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    I upgraded from norton internet 07 to N 360. When I power up computer I get a message
    "Auto-Protect experienced an unexpected error 0x000003E8 3035,6"

    When I tried to install N 360 got message "Extraction failed. File corrupt"

    Norton online support instructed me to remove all existing norton with following link :
    http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

    Did that, then the instruction was to click a link to reinstall N 360. Did that but still get the "Extraction failed. File corrupt"

    Now I cannot get back to Norton support. All links just produce a blank page. I am in Thailand on a pay-per-minute connection, ready to shoot myself. help
     
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