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Solved Cannot access xfinity email on laptop

Discussion in 'Web & Email' started by dogluver, Dec 13, 2019.

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  1. dogluver

    dogluver Thread Starter

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    My laptop speed is slow, however, my ipad is working at a good speed - download speed - 117.5. I can access some websites slowly (download - 42.5), however, when I go to the xfinity site it won't download my email. I just receive a message that that says they are unable to access my email. But, I'm able to get it on my ipad. I called Comcast because of the slow speed. They are coming to check out what's going on. What could be wrong with my laptop? The only thing I did different was purchase malwarebytes a few days ago. Any ideas on what could I do? Thanks so much for your help!!
     
  2. plodr

    plodr

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    Wait until Comcast comes and checks the situation, then post if you still have issues.
     
  3. dogluver

    dogluver Thread Starter

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    Thanks for your reply. Of course, Comcast never showed up. So now they're coming tomorrow. Anyway, since my ipad & Kindle has very good speed do you think it's definitely my laptop? I'll know more when they come tomorrow, but want to know if you know of any program or scan I can do to speed things up. When they didn't show up I called and they reset my router and modem. That didn't work. Just don't know what could be wrong. Sorry about all the questions, I just get frustrated when I can't figure out the problem. You don't have to reply if you don't know of anything I can try. Thanks for trying to help me.
     
  4. plodr

    plodr

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    For starters, you gave no brand nor model of laptop. No one knows what hardware is in it. It is next to impossible to tell you what to try with no information.

    If the iPad and Kindle don't have a problem and the laptop does, it could point to a problem BUT we also don't know if the laptop is connected by ethernet or wifi.
     
  5. dogluver

    dogluver Thread Starter

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    Thanks for your post. Sorry I didn't provide more info. Anyway, Comcast came today. I am not computer literate so he had to explain what the problem was. He knew right away. He saw my Dell laptop was not brand new. So, he said that it has 2.4 GHz and this band provides coverage at a longer range but transmits data at slower speeds. The 5 GHz band provides less coverage but transmits data at faster speeds. (I can access both 2.4 and 5 on my ipad). So that explains it. My Kindle can access both too. I can login to websites just fine, but not very fast. Not a big deal. It's fast enough for me. But I will say the other night my laptop was very slow. Maybe my neighbors were using the same channel or Comcast was having some problems.Well, I definitely learned something today!! Thanks again for taking the time to post responses. It is greatly appreciated.
     
  6. plodr

    plodr

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    Wifi is generally slower than wired. Have you considered wiring you laptop to the Comcast Gateway or router?
    For wireless: another option is to buy a USB dual band wifi dongle. You'd use that instead of the inbuilt wifi in the Dell laptop.
    Here's an example:
    https://www.amazon.com/dp/B07PB1X4CN/ref=twister_B07ZDTQ8FN?_encoding=UTF8&psc=1

    If you decide to buy a USB dual band wifi dongle, please read the reviews from several sites so you are not disappointed.
     
  7. dogluver

    dogluver Thread Starter

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    Hello again, thanks for your post. My laptop is doing okay. I have a powerline adapter hooked up to my router/modem thanks to the suggestion of someone from techguy. You guys are great!! Since I made that change I have not had any buffering when watching movies with my Firestick. So, I'm happy with my speed as of now. It's not super fast, but I'm not a gamer and just watch movies and surf the web. Like I said before, I don't know why I had such slow speed the other night. I'm getting around good now. I'm not sure what a wifi dongle is. I'm going to read about it. Thanks again for all your help.
     
  8. dogluver

    dogluver Thread Starter

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    I purchased the USB dual band wifi dongle as suggested above. I had some trouble being able to view both 2.4 and 5 g. At first I was only able to view the 2.4. After some time I was finally was able to see the 5HZ in my settings, but it is now on wifi 2 not wifi 1 where I can view the 2.4 g. When I tried to connect, I was asked for my security key. I put in the passcode for my network that I'm using for 2.4. It said it wasn't correct. I even tried looking under my router from Comcast and there was a security key listed there. I tried that and it didn't work!!! Is it different for 5GHz? Please help! So, what do I need to do for 5GHz?? Thanks so much for any help!
     
    Last edited: Jan 4, 2020
  9. plodr

    plodr

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    Sorry I don't have 5G broadband only 2.4.
     
  10. dogluver

    dogluver Thread Starter

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    Thanks for responding! I read that I have to have 2 separate wifi logins. I don' t know how to do this. Can anyone help? Thanks!!
     
  11. AmyToo

    AmyToo

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    I don't think the problem downloading email has anything to do with 2.4 GHz versus 5 GHz. The explanation of the difference between the bands is correct. So stand right next to the router and connect with the 2.4 GHz band. Can you download email?

    Yes, the 2 bands usually have different passwords. Log into your router and set them.
     
  12. dogluver

    dogluver Thread Starter

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    Thanks for your response. I should have clarified. My e-mail is slow, but the main problem is how to hook up this doppler. Not sure how to set up different passwords for different bands. I hope I can figure it out. Thanks so much!
     
  13. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Are you doing this at the Comcast.net website?
     
  14. dogluver

    dogluver Thread Starter

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    No, when I click my wifi button I'm finally able to see the 5G, however, I'm unable to connect. I had to switch to wifi 2. My 2.4 G is under wifi 1. I'm not sure how to set up another wifi account with a different password. Just need help with that.
     
  15. plodr

    plodr

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    Go into the router setup from a wired computer. It might be 192.168.1.
    Set up different SSIDs and different passwords.
     
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