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Cannot acquire network address

Discussion in 'Web & Email' started by bewmaster182, Oct 6, 2007.

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  1. bewmaster182

    bewmaster182 Thread Starter

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    My computer is stuck on accruing network address, here is the story

    My computer became infected with Win AntiVirus Pro a while ago and I was finally able to remove it using spy-bot and ad-aware. (I mention this since it seems to be the last thing I was doing before the problem started) Problem is the next day I was unable to connect to the internet.
    I tired to repair the connection, however as soon as I clicked repair I was immediately advised “windows could not finish repairing the problem because the following action cannot be completed: renewing your IP address. For assistance, contact the person the manages your network.”
    I did contact my ISP and was unable to fix the problem after about 3 hours of troubleshooting. I tried running thorough the Ethernet port and a usb. I am convinced as is my ISP that it is a problem with the computer, not the service, as I can connect to the internet when I plug the modem into a different computer.
    When I type in ipconfig /renew I get the message: An error occurred while renewing interface Local Area Connection: The RPC server is unavailable.
    I have a dell dimension dim 4500 with windows xp(2002). The modem is connected directly to the computer.
    I feel stuck between a rock and hard place since My computer tells me it’s a ISP problem and my ISP tells me it’s a computer problem.
    Can anyone help?
     
  2. TerryNet

    TerryNet Moderator

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    Terry
    "The RPC server is unavailable."

    Server? Sure it wasn't "service"? If it was service: Control Panel - Administrative Tools - Services - the Remote Procedure Call (RPC) service should be started and its Startup Type should be 'Automatic.'
     
  3. bewmaster182

    bewmaster182 Thread Starter

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    Oct 6, 2007
    Messages:
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    UPDATE*********** UPDATE*********** UPDATE***********

    I could not get an IP address because The DHCP Client would not start since it depended on a nonexistent service: SYMTDI. I fixed this by going to the Registry Editor and did a Ctrl + F for SYMTDI, I then modified every entry that had SYMTDI in it by simply removing SYMTDI from the vaule data. Once this was done, I was able to get an IP address. However, the connection is now stuck on limited or no connectivity.
     
  4. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    Opinion: after an infection you can format the disk and install a fresh copy of Windows and get on with your life; or you can spend days "peeling the onion" to try to get everything working again. End of Opinion.

    Unplug the modem. If you are using the USB connection re-install the modem USB software. Disconnect all other computers. Connect problem PC, plug in modem, boot PC.

    If still have problem ...

    Start, Run, CMD, OK to open a command prompt:

    Type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
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