Cannot Boot up in anything but Safe Mode

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Zaney1

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Cannot Boot up in anything but Safe Mode on an Acer Aspire X1430.
 
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Please provide your computer's specifications. Your profile notes XP.
http://forums.techguy.org/personal-news-announcements/948490-tsg-system-information-utility.html

When did the problem begin? What were the circumstances? When did the computer last work well? What changed; installation or removal of hardware or software; W7 update; update to a program [ anti malware, Adobe or Java for example ]?

Have you tried clean boot troubleshooting?
http://support.microsoft.com/kb/929135
If not, I think it would be a reasonable option.
Any error messages, particularly blue or black screens when you were in or tried to boot to normal mode?

What happens if you try to boot to normal mode?


RF123
 

Zaney1

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Thanks RF123. Wasn't sure what to include in this post as I deal with malware more often than not.
This is an Acer Aspire X1430 I bought thru Liquidation.com supposedly refurbished. It boots u fine from out of the box but if I try to put a password in, it will not recognize it & I have a problem until I remove it. From trying to figure that out I found out that I am booting up in Safe mode even when I select Normal Mode after pressing F8. Everything looks fine, runs ok. Cannot run backup. Cannot change passwords as stated.

Running windows 7. I will try the clean boot troubleshooting. Thanks for that. Is there anyway to circumvent Acer's shell?

Thanks
 
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Z:
You are welcome.

Please run the forum's system info tool & post the results.

I am unaware of an Acer shell.

Do you have a real W7 DVD with valid product key? What method would you use to re-install Windows?

Please answer the other questions I asked, so that I can continue to help you, with a better understanding of the situation.

RF123
 
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hiya Zaney1,have you checked the boot tab in Msconfig making sure the Safe mode box in boot options is not chequed
 

Zaney1

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Joined
Aug 6, 2006
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I ran the clean boot with no change in status. This PC came pre loaded with windows 7. I have no disk to reinstall. Everything appears normal except for running backup and trying to change the password. When I select Normal startup after pressing F8 on boot it appears normal. No messages from Windows 7 that I am not running normal. Backup will still not work & I cannot change the password. Can I ask Microsoft for a disk since this is a valid OEM version that I cannot create restore disks for?
Thanks for your help RF123. Let me know if there is any other info you need.
 
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did you check msconfig,also have you tried a system restore back to a date when it worked ok.
 

Zaney1

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Thanks Huggie but this is right out of the box & no restore points exist. Also something else that can't be done in Safe Mode.
 
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Z:
You are welcome.
Thanks for your help RF123. Let me know if there is any other info you need.
See #4 of this thread.

Were this my computer which it is not, right out of the box, I would return it using the vendor's RMA procedures, aka hoop jumping.

RF123
 

Zaney1

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Well I would too normally but liquidation.com has a policy of no returns. This was 1/3 the cost & I can live with it if I have no choice. I would like to strip it down & reinstall but can't without the disks. Thanks for your help once again.
 

Zaney1

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Not sure where to find that out RF, I'm researching the link you provided. The problem I see with that is that the only way to get to that is with a restore which is not allowed in safe mode. Am I wrong? Thanks
 
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Z:
Please accept my sincere apology. I had assumed that Acer would provide a user's guide in their documents section.

Does the laptop have a recovery partition? I found some threads at this forum that discuss Acer Aspire recovery partitions, but none specific to the x1430.

I found a video for unpacking & setting up an Acer Aspire x1430. I watched the first 15 seconds of the video.
http://www.youtube.com/watch?v=yJnPRxalN3M

Best of success.

RF123
 

Zaney1

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Joined
Aug 6, 2006
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RF123, no need to apologize AT ALL. I appreciate the time that you took to try to help me. This is just one of those situations, I think, that even having the pc in front of you might lead to scratching your head a bit. Thank you so much, I looked at whether or not there is a partition. Not sure I am a sophisticated enough troubleshooter for this one but I thank you for your help.
 
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Z:
Boot to safe mode.
RIGHT click"computer"
Left click "manage"
Maximize the screen
Left click "manage".
A msg may appear informing you that disk management serv won't launch in safe mode.

If so, close out
Open computer
RIGHT click "C:"
Left click "properties"
What's the used # GB?
What's the free # GB?

What are the capacity of your HDD?

If there is a recovery partition, we are smart enough to find it & use it.

RF123
 
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