Cannot change Message Format in Outlook 2003

[rjones34]

Hi all.

On a clients PC, we're trying to disable using word when reading emails. However, we're unable to. The option is greyed out. Any suggestions?

This isn't a policy or rights issue as we don't have a policy for it and the client is given admin rights on the PC.

Thanks.

 

[Anne Troy]

Just to be sure, they're using these steps?
http://office.microsoft.com/en-us/assistance/HP052426891033.aspx?Product=out2003

 

[rjones34]

Yes, I saw that post on Microsofts website, however it does not apply to what I want to do.

I appologize. I should have been more specific. I want to not open rich text emails with Word. I want everything opened in Outlook. It's slowing the machine down a good deal and I do not know why.

 

[Anne Troy]

I would try running detect and repair. If that doesnt' work, call MS...

 

[rjones34]

Okay, sorry it has been a while since I updated the status of this. So far no luck with restore/repair. I am at a lost for ideas here. I have attached a screenshot so you all can see what it is I am talking about.

Any other suggestions would be very grateful. Thanks.

 

[Anne Troy]

It's on an exchange server?
Did you check it or ask the mail admins?

 

[slink9]

The client has admin rights on the PC, but what about the Exchange Server? I am guessing it IS a policy setting there. Hey, I just agreed with Dreamboat, imagine that!

 

[Anne Troy]

Dork! LOL!!