Cannot change Message Format in Outlook 2003

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rjones34

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Joined
Aug 5, 2004
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33
Hi all.

On a clients PC, we're trying to disable using word when reading emails. However, we're unable to. The option is greyed out. Any suggestions?

This isn't a policy or rights issue as we don't have a policy for it and the client is given admin rights on the PC.

Thanks.
 

rjones34

Thread Starter
Joined
Aug 5, 2004
Messages
33
Yes, I saw that post on Microsofts website, however it does not apply to what I want to do.

I appologize. I should have been more specific. I want to not open rich text emails with Word. I want everything opened in Outlook. It's slowing the machine down a good deal and I do not know why.
 

rjones34

Thread Starter
Joined
Aug 5, 2004
Messages
33
Okay, sorry it has been a while since I updated the status of this. So far no luck with restore/repair. I am at a lost for ideas here. I have attached a screenshot so you all can see what it is I am talking about.

Any other suggestions would be very grateful. Thanks.
 

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Joined
Sep 21, 2004
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The client has admin rights on the PC, but what about the Exchange Server? I am guessing it IS a policy setting there. Hey, I just agreed with Dreamboat, imagine that!
 
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