Cannot change Message Format in Outlook 2003

Hi all.

On a clients PC, we're trying to disable using word when reading emails. However, we're unable to. The option is greyed out. Any suggestions?

This isn't a policy or rights issue as we don't have a policy for it and the client is given admin rights on the PC.

Thanks.

 

Just to be sure, they're using these steps?
http://office.microsoft.com/en-us/assistance/HP052426891033.aspx?Product=out2003

 

Yes, I saw that post on Microsofts website, however it does not apply to what I want to do.

I appologize. I should have been more specific. I want to not open rich text emails with Word. I want everything opened in Outlook. It's slowing the machine down a good deal and I do not know why.

 

I would try running detect and repair. If that doesnt' work, call MS...

 

Okay, sorry it has been a while since I updated the status of this. So far no luck with restore/repair. I am at a lost for ideas here. I have attached a screenshot so you all can see what it is I am talking about.

Any other suggestions would be very grateful. Thanks.

 

It's on an exchange server?
Did you check it or ask the mail admins?

 

The client has admin rights on the PC, but what about the Exchange Server? I am guessing it IS a policy setting there. Hey, I just agreed with Dreamboat, imagine that!

 

Dork! LOL!!