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cannot communicate with primary dns server...again

Discussion in 'Networking' started by Mitchpower, Nov 23, 2008.

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  1. Mitchpower

    Mitchpower Thread Starter

    Joined:
    Nov 23, 2008
    Messages:
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    I'm using vista on a home network and for the past 3 days (I remember windows installed some updates lately not sure if its since that time) it can connect to the wireless network but not to internet(unless wired to the modem directly) but the other laptop and the ps3 works fine only my laptop have the problem and when i try diagnose and repair I got the message: cannot communicate with primary dns server(192.168.0.1) the reset the network adapter solution isn't working I found this thread http://forums.techguy.org/networking/697922-solved-cannot-communicate-primary-dns.html but the solution didn't solved my problem.
    Anyone can help me please?
     
  2. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Hi there,

    Could you do me favor? Could you go into a command prompt (Start>Run>CMD) and type

    ipconfig /flushdns

    and then:

    ipconfig /all

    and copy and paste what you find there in your next reply. (if you right click the window and "Select All" then press Enter, it is all copied. You then just paste it here.)
     
  3. Mitchpower

    Mitchpower Thread Starter

    Joined:
    Nov 23, 2008
    Messages:
    11
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Mitch>ipconfig/flushdns
    The requested operation requires elevation.
    C:\Users\Mitch>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Mitch-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : tr.cgocable.ca
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : tr.cgocable.ca
    Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-1E-4C-13-C2-9C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::8c8:948e:189:94cc%9(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.102(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, November 23, 2008 8:20:07 AM
    Lease Expires . . . . . . . . . . : Sunday, November 30, 2008 8:20:08 AM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : tr.cgocable.ca
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
    r
    Physical Address. . . . . . . . . : 00-1D-09-AC-91-8A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : tr.cgocable.ca
    Description . . . . . . . . . . . : isatap.tr.cgocable.ca
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 9:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    TCP/IP stack repair options for use with Windows Vista.

    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    In the command prompt window that opens, type type the following commands:

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.



    After the reboot, please do this.

    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING 206.190.60.37

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  5. Mitchpower

    Mitchpower Thread Starter

    Joined:
    Nov 23, 2008
    Messages:
    11
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Mitch>ipcongif/all
    'ipcongif' is not recognized as an internal or external command,
    operable program or batch file.
    C:\Users\Mitch>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Mitch-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : tr.cgocable.ca
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : tr.cgocable.ca
    Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-1E-4C-13-C2-9C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::8c8:948e:189:94cc%9(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.102(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, November 23, 2008 4:35:09 PM
    Lease Expires . . . . . . . . . . : Sunday, November 30, 2008 4:35:09 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : tr.cgocable.ca
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
    r
    Physical Address. . . . . . . . . : 00-1D-09-AC-91-8A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : tr.cgocable.ca
    Description . . . . . . . . . . . : isatap.tr.cgocable.ca
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 9:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Mitch>ping 192.168.0.102
    Pinging 192.168.0.102 with 32 bytes of data:
    Reply from 192.168.0.102: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.102: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.102: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.102: bytes=32 time<1ms TTL=128
    Ping statistics for 192.168.0.102:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    C:\Users\Mitch>ping 192.168.0.1
    Pinging 192.168.0.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\Users\Mitch>ping 206.190.60.37
    Pinging 206.190.60.37 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\Users\Mitch>
     
  6. Mitchpower

    Mitchpower Thread Starter

    Joined:
    Nov 23, 2008
    Messages:
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    I forgot to mention that I have another partition with XP installed and it connect to the network but not to the internet
     
  7. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    I would like for you to try updating the drivers for your networking card as this might explain why neither installation of windows on the same computer is connecting properly.

    Please tell me the exact make and model of your computer so I may look up the most recent update for that driver and point you to it.

    Other than that i have no idea what would cause the same error in two windows installations on the same system. It is possible something is physically wrong with the device.
     
  8. Mitchpower

    Mitchpower Thread Starter

    Joined:
    Nov 23, 2008
    Messages:
    11
    dell inspiron 1501
     
  9. NeonFx

    NeonFx Malware Specialist

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  10. Wanderer2

    Wanderer2

    Joined:
    Jan 28, 2008
    Messages:
    1,428
    Mitchpower since you are getting your ip via dhcp we know for a fact your nic card is working.

    Problem is when you try to go outbound, you can't get to the gateway. No gateway equals no internet.

    Your ipconfig shows you are connected wirelessly. It also shows the wired nic is enabled.

    I would uncheck the usage of IPv6 in all tcp/ip properties
    I would disable all network interfaces except the one you are currently using.

    This entry below does not look correct. If dhcp yet with no dhcp access you should not have tr.cgocable.ca showing.

    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : tr.cgocable.ca
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
    DHCP Enabled. . . . . . . . . . . : Yes

    I would suggest reviewing the wired nics properties specifically the alternate tab.

    Since this worked when wired directly to modem this would indicate you have a misconfigured hosts file or software firewall on Mitch-PC.

    You get a different ip address and gateway when you connect to the modem.
    Something local to your machine is blocking access to 192.168.0.1 which again points to hosts file or firewall.
     
  11. Mitchpower

    Mitchpower Thread Starter

    Joined:
    Nov 23, 2008
    Messages:
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    I already have the latest driver...same version number
    Im not too sure to understand everything Wanderer2 said
     
  12. Mitchpower

    Mitchpower Thread Starter

    Joined:
    Nov 23, 2008
    Messages:
    11
    I turned windows firewall off when I noticed the problem and I don't have any other so what is that host file and how I can check it
     
  13. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
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    Start, Run, NOTEPAD c:\Windows\system32\drivers\etc\HOSTS.

    Select all and copy and paste to a message here.
     
  14. Mitchpower

    Mitchpower Thread Starter

    Joined:
    Nov 23, 2008
    Messages:
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    # Copyright (c) 1993-2006 Microsoft Corp.
    #
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    #
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    #
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    #
    # For example:
    #
    # 102.54.94.97 rhino.acme.com # source server
    # 38.25.63.10 x.acme.com # x client host
    127.0.0.1 localhost
    ::1 localhost


    thank you very much for the help
     
  15. JohnWill

    JohnWill Retired Moderator

    Joined:
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    Messages:
    106,418
    Delete that last line in the HOSTS file the "::1 localhost", save the file and see if that changes anything.
     
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