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Cannot complete SCAN

Discussion in 'Virus & Other Malware Removal' started by vcs7578, Apr 5, 2008.

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  1. vcs7578

    vcs7578 Thread Starter

    Joined:
    Mar 31, 2008
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    The problem I am describing here started about a month ago. I have DELL purchased in 2002. It is windows XP. I have installed Microsoft Office 2003.
    The computer got awefully slow about a few months ago, I successfully cleaned up with microsoft onecare. The performance improved. So, I decided to followup with repeat application. Suddenly, while scanning, the computer froze. So, I could not move the mouse to "cancel" or "fix". I had to manually shut down the computer. I was advised to download "Kaspersky" to clean up the computer. Same thing happenned with this scanning. I noticed that when the computer ceased, both with MS and Kaspersky, it was at file
    c:\windows\softwaredistribution\......\winword.cab
    Since I did not experience such problem for over 5 years, I assumed this may have been one of the automatic updates. I had hoped that another update will take care of this problem. So, I tried after another 15 days. The same situation repeated. In confusion and frustration, I just keep doing whatever I am told(am not computer savvy) and thus have
    have collected Ad-Aware, Kaspersky, AVG on my computer.
    I tried to google search for "winword.cab", but with my limited ability, I could not interprete much.
    How do I overcome the problem?

    -- Why the scanning process quits at the same file?
    -- Is there any problem with winword.cab? This is hidden file, so does not appear in the C:\ windows folder. Is there any patch for this?
    -- The Microsoft Word is really behaving strange. It takes a long time to open, sometimes, I need to try again.
    -- I don't use computer as much - mainly for Email. I go to very few limited sites, don't ever try to open strange Email, or so called free gifts. I search internet for some information opnce in a while. So, I am a very cautious user.
    -- Thanks for your help in advance.
     
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