Cannot connect laptop to internet wirelessly

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snow00774

Thread Starter
Joined
Apr 19, 2010
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2
I have a Dell Inspiron 9400 laptop (Vista) and until recently was able to use it wirelessly. I have changed internet providers and now have a new router that I am able to use wirelessly with my work laptop but have never been able to connect my personal laptop to. It works fine with the ethernet cable, just not without it.

My boyfriend and I have played around with different settings and now I think we may have changed everything so much I have no idea where to start to get it connected. We have tried it at his house too, and again, my work laptop works fine there, but not my personal one, unless we use the ethernet cable.

Where do I need to start to make sure all the basic settings are correct and go from there to get this thing connected and useful again? I'm not that savvy so specific terms or instructions would be very much appreciated!!

L.
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
1) Are you sure that it's a wireless router and not a modem, switch, etc?

2) If so, have you tried resetting it?

3) Have you tried connecting other laptops/devices to the wireless connection?
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,424
Delete from your computer the wireless profile for your network and try again. If unsuccessful disable encryption and MAC Address filtering on the router and try to connect. If successful you can probably re-enable encryption and reconnect. If unsuccessful please show the following for an attempted connection.

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

snow00774

Thread Starter
Joined
Apr 19, 2010
Messages
2
Thanks Terry - how do I make the changes to the router that you've suggested?
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
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81,424
Login, navigate to the wireless section and encryption will probably be one of the first things in that section. MAC Address filtering may be called something like Access control and may be in a different section. The router user guide will be helpful.
 
Joined
Sep 14, 2008
Messages
941
don't forget to connect with ethernet, sometimes when connecting wirelessly the changes are not saved.
 
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