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Cannot connect my Sony bravia w700b smart Tv to the internet !

Discussion in 'Networking' started by rajatgarg1130, Oct 19, 2014.

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  1. rajatgarg1130

    rajatgarg1130 Thread Starter

    Joined:
    Oct 19, 2014
    Messages:
    4
    i purchased a sony bravia w700b smart tv and i am not able to access to internet.
    when i connect to the wireless network via a router i get the following results.

    wireless device on tv : OK
    local access : Ok
    internet access : failed


    what should i do?

    ip adress on tv are:

    ip address:192.168.123.3
    subnet mask: 255.255.255.0
    default getway: 192.168.123.254
    primary dns: 192.168.24.1
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,876
    First Name:
    Wayne
    i would expect the DNS to be the same as the default gateway

    Do you have PC connected to the router and working

    if so can i see an ipconfig /all please
    ------------------------------------------------------------------------
    ipconfig /all

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
    Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  3. rajatgarg1130

    rajatgarg1130 Thread Starter

    Joined:
    Oct 19, 2014
    Messages:
    4
    yes it connects well to my laptop as well as mobile phone.


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : VAIO_Sneha
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : domain.name

    Wireless LAN adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : C8-F7-33-B6-26-10
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : C8-F7-33-B6-26-13
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : F0-BF-97-EA-44-CD
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . : domain.name
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6235
    Physical Address. . . . . . . . . : C8-F7-33-B6-26-0F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::7998:264c:6202:84c8%3(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.123.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 20 October 2014 09:59:28
    Lease Expires . . . . . . . . . . : 20 October 2014 11:59:28
    Default Gateway . . . . . . . . . : 192.168.123.254
    DHCP Server . . . . . . . . . . . : 192.168.123.254
    DHCPv6 IAID . . . . . . . . . . . : 331937587
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-D1-7D-8C-F0-BF-97-EA-44-CD
    DNS Servers . . . . . . . . . . . : 192.168.24.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 3:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:c45:b1d:3f57:84fc(Preferred)
    Link-local IPv6 Address . . . . . : fe80::c45:b1d:3f57:84fc%9(Preferred)
    Default Gateway . . . . . . . . . : ::
    DHCPv6 IAID . . . . . . . . . . . : 150994944
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-D1-7D-8C-F0-BF-97-EA-44-CD
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.domain.name:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : domain.name
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  4. rajatgarg1130

    rajatgarg1130 Thread Starter

    Joined:
    Oct 19, 2014
    Messages:
    4
    it still don't work when i change the DNS same as default getway or vice verse.
     
  5. CoolBurn

    CoolBurn

    Joined:
    Dec 5, 2013
    Messages:
    1,768
    Your TV and Computer have the same IP address. They need to be different.
    So the computer could be 192.168.123.3 and the TV can be 192.168.123.4 (as long as no other devices are using that IP)
     
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