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Cannot connect to certain sites

Discussion in 'Web & Email' started by Tao626, Jun 20, 2019.

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  1. Tao626

    Tao626 Thread Starter

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    I'm having issues connecting to certain websites, specifically Xero and Lloyds.

    Every other website I've tried (so far) works perfectly as usual. These two have started taking minutes to load though, typically to end up on the page saying "this site cannot be reached". The only exceptions are than occasionally it will let me get to their home page and sometimes to the log in screen, but I've not managed to get any further than that.

    These sites were working perfectly on Monday with the issues arising on Tuesday. I hadn't used my system for anything else between turning off for work at night and turning on the next morning.

    The system I'm using is a personal laptop that I also use for work (but as mentioned, I hadn't used it for personal use in the time the issue arised) running Windows 10.

    Other computers and phones are connecting to the sites fine on works connection. I've tried to connect to them at home on the laptop and they work fine there, it seems to only be at work the sites have issues on my laptop.

    I've tried:
    - Different browsers (I use Chrome, tried Explorer and Firefox) and the issue is still there
    - Clearing all cookies and general internet data
    - Disabling Adblock
    - Disabling antivirus (Avast)
    - Disabling firewall
    - Ran a virus and malware scan which came up clean
    - Ran diagnostic and sorted the small amount of minor issues there were
    - Checked LAN settings are fine



    I'm really at a loss for what the issue is as everybody else is managing to access these sites without issue and I can't figure out what the issue even is. Seeing as I need to access the sites for work, I'm fairly keen on getting it sorted.
     
  2. Couriant

    Couriant Trusted Advisor

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    What are the URLs for the websites?

    Also is this happening at work or at home, or both?
     
  3. Tao626

    Tao626 Thread Starter

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  4. Couriant

    Couriant Trusted Advisor

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    Are you at work now?
     
  5. Tao626

    Tao626 Thread Starter

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  6. Couriant

    Couriant Trusted Advisor

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    OK, open up a Command Prompt and type nslookup www.lloydsbank.com and press enter. Then type nslookup www.xero.com and press enter. Paste the results here.
     
  7. Tao626

    Tao626 Thread Starter

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    Microsoft Windows [Version 10.0.17134.829]
    (c) 2018 Microsoft Corporation. All rights reserved.
    C:\Users\predm>nslookup www.lloydsbank.com
    Server: google-public-dns-a.google.com
    Address: 8.8.8.8
    Non-authoritative answer:
    Name: s14425.cdn.lloydsbanking.com
    Address: 23.62.114.238
    Aliases: www.lloydsbank.com
    C:\Users\predm>nslookup www.xero.com
    Server: google-public-dns-a.google.com
    Address: 8.8.8.8
    Non-authoritative answer:
    Name: e11670.x.akamaiedge.net
    Address: 23.43.64.29
    Aliases: www.xero.com
    xero.com.edgekey.net
    C:\Users\predm>
     
  8. Couriant

    Couriant Trusted Advisor

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    OK, try a trace route. In command prompt type nslookup www.lloydsbank.com and press enter. If it completes, then there seems to be a block on your network. See if anyone of your colleagues have the same issue.
     
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