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Cannot connect to certain wireless and hardwired networks

Discussion in 'Networking' started by jimmycaps, Jul 25, 2012.

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  1. jimmycaps

    jimmycaps Thread Starter

    Joined:
    Jul 25, 2012
    Messages:
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    Hello,

    I have a dell inspiron 1545 with windows vista. Sometimes at coffee shops I cannot connect to the internet. It says that I have local access only. This also has happened when I use my hardwire internet connection. Then at times it does work on the same network. It is not a network problem as I can connect with my iphone or other devices.

    I saw a previous post that said to do a "ip config /all". Here is my info:

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\jbedtely>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : jbedtely-pc
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-22-5F-8D-DC-1A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e91a:7c41:575:9ff7%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, July 25, 2012 12:21:37 AM
    Lease Expires . . . . . . . . . . : Thursday, July 26, 2012 12:21:37 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 285221471
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-85-11-D8-00-23-AE-30-64-05

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
    Controller
    Physical Address. . . . . . . . . : 00-23-AE-30-64-05
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::202a:7d65:1aba:2515%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.1(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 251667374
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-85-11-D8-00-23-AE-30-64-05

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
    fec0:0:0:ffff::2%2
    fec0:0:0:ffff::3%2
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.wnr834m
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:2441:1ef6:3f57:fef9(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::2441:1ef6:3f57:fef9%10(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 16:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{33AE2CAD-8704-4527-B516-6B42D58B8
    4E9}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 17:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{33AE2CAD-8704-4527-B516-6B42D58B8
    4E9}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 18:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 19:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{33AE2CAD-8704-4527-B516-6B42D58B8
    4E9}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 20:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 21:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\jbedtely>

    Thanks for your help in advance.
     
  2. etaf

    etaf Moderator

    Joined:
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    Messages:
    64,876
    First Name:
    Wayne
    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG etc
     
  3. jimmycaps

    jimmycaps Thread Starter

    Joined:
    Jul 25, 2012
    Messages:
    9
    Avast is the only one installed. Thanks ahead of time
     
  4. etaf

    etaf Moderator

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    First Name:
    Wayne
    can you explain "my hardwire internet connection." a bit further
     
  5. jimmycaps

    jimmycaps Thread Starter

    Joined:
    Jul 25, 2012
    Messages:
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    by hardwire, I mean the internet cable from my modem plugged in directly to my laptop. Although the wireless works fine when I turn it on.
     
  6. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
  7. jimmycaps

    jimmycaps Thread Starter

    Joined:
    Jul 25, 2012
    Messages:
    9
    Ok. I changed the settings to automatically detect the IP address. The IP6 was already set to automatic, but the 4 was not.

    At first, when I went to google.com, the main screen came up for a brief second making me think it was going to work, but then it did not.

    Still only says I have a local connection, but not a full connection.
     
  8. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
    can we see an ipconfig /all again please
     
  9. jimmycaps

    jimmycaps Thread Starter

    Joined:
    Jul 25, 2012
    Messages:
    9
    Windows IP Configuration

    Host Name . . . . . . . . . . . . : jbedtely-pc
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-22-5F-8D-DC-1A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
    Controller
    Physical Address. . . . . . . . . : 00-23-AE-30-64-05
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::202a:7d65:1aba:2515%11(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.37.21(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 251667374
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-85-11-D8-00-23-AE-30-64-05

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
    fec0:0:0:ffff::2%2
    fec0:0:0:ffff::3%2
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.wnr834m
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 16:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{33AE2CAD-8704-4527-B516-6B42D58B8
    4E9}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 17:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{33AE2CAD-8704-4527-B516-6B42D58B8
    4E9}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 18:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 19:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{33AE2CAD-8704-4527-B516-6B42D58B8
    4E9}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 20:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{B2718632-E552-4FD0-AF31-147BE0AFE
    364}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 21:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  10. etaf

    etaf Moderator

    Joined:
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    Messages:
    64,876
    First Name:
    Wayne
    whats the make and model of the pc

    can you do a tcp/ipreset
    ------------------------------------------------------------------------

    TCP/IP stack repair options for use with Vista/Windows 7

    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
    (A new dialogue box - black with white font, will appear on the screen ):

    In the command prompt window that opens, type the following commands:

    Note: Type only the text in bold and red for the following commands.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter

    ReStart (reboot) the machine.

    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator - as requested above
    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    Please note and post back - if you receive the following message :-
    Access is Denied

    please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Details also here
    http://support.microsoft.com/kb/299357


    ------------------------------------------------------------------------
     
  11. jimmycaps

    jimmycaps Thread Starter

    Joined:
    Jul 25, 2012
    Messages:
    9
    Ok.

    I did all three steps the first time and I am almost certain it said everything was ok. I rebooted and it didn't work.

    I then realized that you wanted a copy of the commands so I did it again and this time I got the access denied status.

    Thanks so much so far!!

    C:\Windows\system32>netsh winsock reset catalog

    Sucessfully reset the Winsock Catalog.
    You must restart the computer in order to complete the reset.


    C:\Windows\system32>netsh int ipv4 reset reset.log
    Reseting Echo Request, failed.
    Access is denied.

    Reseting Interface, OK!
    A reboot is required to complete this action.


    C:\Windows\system32>netsh int ipv6 reset reset.log
    Reseting Echo Request, failed.
    Access is denied.

    There's no user specified settings to be reset.


    C:\Windows\system32>
     
  12. etaf

    etaf Moderator

    Joined:
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    Wayne
    did you run as administrator
    if so
    the only way i have seen that resolved is
    goto device manager and uninstall the network adapter and then restart the PC and allow windows detect new hardware and to re-install the adapter
     
  13. jimmycaps

    jimmycaps Thread Starter

    Joined:
    Jul 25, 2012
    Messages:
    9
    Yes. I did run as an admistrator.

    I'll try to reinstall the adapter.
     
  14. jimmycaps

    jimmycaps Thread Starter

    Joined:
    Jul 25, 2012
    Messages:
    9
    If I uninstall the adapter, do I need a CD or something like that to reinstall it?

    Also which adapter? There are three things listed:
    1) Cisco Systems VPN Adapter for 64-bit Windows
    2) Dell Wireless 1397 WLAN Mini-Card
    3) Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller

    Thanks
     
  15. etaf

    etaf Moderator

    Joined:
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    Messages:
    64,876
    First Name:
    Wayne
    no windows should find the driver on the PC

    whats this for ?
    do you run VPN ?
    this is the adapter that you cannot gain access to the internet - so this is the one to uninstall -
    also have a look on the manufacturers website for a new driver- whats the service tag number on the dell http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=267748
     
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