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cannot connect to internet using new modem. I can only connect 'local connection'

Discussion in 'Networking' started by airyalice, Jan 12, 2013.

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  1. airyalice

    airyalice Thread Starter

    Joined:
    Jan 12, 2013
    Messages:
    2
    Hi I have an acer aspire 5315, windows vista,32 bit operating system.
    I recently got a new modem/router (it's apparently 2in1 from rogers) and I cannot connect to the internet. When I attempt to connect i can only connect to the "local" connection. Everyone else in my family can connect via wireless and I can only connect if i use an ethernet cable which is directly connected to my laptop.

    When i typed in ipconfig/all on the command prompt this is what pops up :

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Alice
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : vlan1.phub.net.cable.rogers.com

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : vlan1.phub.net.cable.rogers.com
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
    Physical Address. . . . . . . . . : 00-1B-38-78-6B-45
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e571:336d:3be9:625%9(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.20(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : January-12-13 7:19:13 PM
    Lease Expires . . . . . . . . . . : January-13-13 7:19:13 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 251665208
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-7C-91-00-00-1E-4C-9F-C0-49

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : vlan1.phub.net.cable.rogers.com
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

    Physical Address. . . . . . . . . : 00-1E-4C-9F-C0-49
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::3c25:81f7:7a59:335f%8(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.12(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : January-12-13 7:13:57 PM
    Lease Expires . . . . . . . . . . : January-13-13 7:18:27 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 167778686
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-7C-91-00-00-1E-4C-9F-C0-49

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : vlan1.phub.net.cable.rogers.com
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Windows\system32>


    I am grateful for anyone who can provide me with some insight on how to solve this problem !
    thanks in advance for anyone who replies!!! =)

    ps.If there is nothing I can do, and its a problem with my old laptop (friend told me its too old =( ) please tell me so I can look for a new laptop:confused:
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    this is a problem adapter on vista whenever a change is made

    Have a read through the following - the most common fix is the driver update - from the manufacturers website or from the atheros website

    ------------------------------------------------------------------------
    Atheros Wireless Adapter - AR5007EG & AR5007

    Over the last couple of years we have been seeing a lot of problems with the above adapters, mainly concerning WPA and WPA2 encryption and mainly on windows Vista.
    We have seen just a couple of issues on other windows operating system, windows XP and windows 7.

    Windows XP:- A driver update has resolved the issue
    Windows 7 :- No conclusive results for a fix

    The wireless adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

    Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
    Please post back a reply here, and let us know if that works or does not work.
    If you post back the make and exact model of the router - we can advise how to disable the wireless security

    The majority of fixes are via installing a new driver from either the Manufacturers website and if that does not resolve the issue then from the atheros web site - see item (3)

    Here are a number of possible solutions

    --- 1) In Device Manager right click on the wireless adapter and "update driver."

    --- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section,

    If you post a reply here with the Make and EXACT model of your PC, along with the windows version you are running. we will see if we can find a link to the driver and will post a reply with the link here.

    --- 3) The majority of members, have now used the drivers from the atheros driver site, which has resolved the issue.
    - see below for direct links for windows vista and the link for all Atheros adapters and supported operating systems

    --- 4) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue


    AR5007
    Vista 32 / 64 Bit
    Direct link Drivers for Atheros AR5007 and Windows Vista 32 / 64 bit
    You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started


    AR5007EG
    Vista 32 / 64 Bit
    Direct link Drivers for Atheros AR5007EG and Windows Vista 32 / 64 bit
    You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started


    Drivers for the other windows operating system
    http://www.atheros.cz/atheros-wireless-drivers.php
    You need to look down the page for your particular adapter model and then look across the columns to find your windows version.
    Now click on the blue tick mark in the column under your windows version.
    This will open another page for that particular adapter and that windows version.

    Now click on the download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started

    Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

    Please post a reply here , and keep us informed of the situation and how you finally resolved the issue.

    To install the driver you will need to do the following

    Extract the downloaded zip file into a folder on the PC
    then

    For Vista;
    > Start Globe
    > Control Panel
    > System and maintenance
    > Scroll down to Device manager
    > network adaptors, click on the + >
    > Right click on the AR5007(EG) Adapter
    > click on Update Driver Software...
    > click on Browse my computer for driver software
    > click on the Button Browse...
    > Locate the folder you extracted the downloaded zip file to
    > Next
    Click OK and Windows will install the driver for you.

    For XP;
    http://www.ehow.com/how_6669386_update-network-adapter-drivers.html

    ------------------------------------------------------------------------
     
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