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cannot connect to internet

Discussion in 'Networking' started by tulljustin, Sep 30, 2008.

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  1. tulljustin

    tulljustin Thread Starter

    Joined:
    Sep 30, 2008
    Messages:
    2
    Hi, I can't connect my laptop to internet through my router either wired or wireless. it has always been connected wireless until I turned it off yesterday & now it wont connect at all. it is fujitsu siemens amilo pro V2085 with XP. I haven't changed any settings. The wireless connector light is now flashing but didn't previously. The laptop says it can find the network but wont connect. Any ideas?
    Many Thanks
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Please supply the following info, exact make and models of the equipment please.

    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model and hardware version of the router (if a separate unit).
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.




    Please give an exact description of your problem symptoms, including the exact text of any error messages.



    • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
    • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
    • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
    • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    Type the following commands:

    PING 206.190.60.37

    PING yahoo.com

    NBTSTAT -n

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. tulljustin

    tulljustin Thread Starter

    Joined:
    Sep 30, 2008
    Messages:
    2
    ISP is BTInternet
    Router / Connection is BT HomeHub-5FCA
    wep security
    normally wireless connection but I can't connect with wired either
    Windows XP Home SP2

    Two other computers can connect normally through this connection and I could until last night. I haven't changed any settings.

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Helen Tull>PING 206.190.60.37

    Pinging 206.190.60.37 with 32 bytes of data:

    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.

    Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Helen Tull>PING yahoo.com
    Ping request could not find host yahoo.com. Please check the name and try again.


    C:\Documents and Settings\Helen Tull>NBTSTAT -n

    Wireless Network Connection:
    Node IpAddress: [0.0.0.0] Scope Id: []

    No names in cache

    C:\Documents and Settings\Helen Tull>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : JTFujitsuLaptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
    Connection
    Physical Address. . . . . . . . . : 00-16-6F-92-88-6C

    C:\Documents and Settings\Helen Tull>

    I hope this info is what you need, I hope it helps.

    Thanks

    Justin
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,197
    First Name:
    Terry
    Try the following repairs and if you still cannot connect please try to connect via wireless and ethernet (at the same time) and post another ipconfig /all.

    (From a JohnWill post)

    TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

    Start, Run, CMD, OK to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

    Reboot the machine.
     
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