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Cannot connect to internet

Discussion in 'Networking' started by anonymous32, Dec 30, 2010.

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  1. anonymous32

    anonymous32 Thread Starter

    Joined:
    Dec 30, 2010
    Messages:
    10
    Last night my husband was playing on his laptop. He tried to open bearshare but then a box of some sort popped up and now he can get on the internet. He didnt read what the box said b4 he closed it. Can you help us figure out what is wrong. We have 2 other computers attached to a router and the cable modem and they work fine. He removed norton and that didnt help. please help!!!
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    If you can't connect to the Internet, even in Safe Mode with Networking, then use a USB flash drive...

    Please click HERE to download and install HijackThis.

    Run it and select Do a system scan and save a logfile from the Main Menu.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    IMPORTANT: Do not fix anything
     
  3. anonymous32

    anonymous32 Thread Starter

    Joined:
    Dec 30, 2010
    Messages:
    10
    Ok my husband went into safe moad and was able to connect to the internet. So what do we do from here to fix this? Thanks.
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Please click HERE to download and install HijackThis.

    Run it and select Do a system scan and save a logfile from the Main Menu.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    IMPORTANT: Do not fix anything
    __________________
     
  5. anonymous32

    anonymous32 Thread Starter

    Joined:
    Dec 30, 2010
    Messages:
    10
    Here are my results....



    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 9:06:33 PM, on 12/31/2010
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Norton Internet Security\NISUM.EXE
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\RUNDLL32.EXE
    C:\Program Files\Apoint\Apoint.exe
    C:\Program Files\Dell\AccessDirect\dadapp.exe
    C:\WINDOWS\System32\DSentry.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
    C:\WINDOWS\System32\taskswitch.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\Apoint\Apntex.exe
    C:\WINDOWS\System32\alg.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\system32\RUNDLL32.exe
    C:\WINDOWS\system32\RUNDLL32.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://rr.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:50370
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;localhost
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O2 - BHO: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - (no file)
    O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - (no file)
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
    O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe
    O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
    O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
    O4 - HKLM\..\Run: [Open Site] "C:\Program Files\Open Site\opensite.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - Global Startup: Tray_Clock.lnk = C:\Program Files\Tray Clock\TCLOCKEX.EXE
    O8 - Extra context menu item: &Search - ?s=100000336&p=ZRxdm985YYUS&si=&a=qgxIuGpG8xMCo0.AePwVrw&n=2010101402
    O8 - Extra context menu item: Clear Fields - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComClearFields.html
    O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: Password Generator - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComPasswordGenerator.html
    O8 - Extra context menu item: Refresh Pa&ge with Full Quality - C:\Program Files\EarthLink TotalAccess\Accelerator\\pac-page.html
    O8 - Extra context menu item: Refresh Pi&cture with Full Quality - C:\Program Files\EarthLink TotalAccess\Accelerator\\pac-image.html
    O8 - Extra context menu item: Reset Fields - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComResetFields.html
    O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O8 - Extra context menu item: Set Fields - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSetFields.html
    O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: Customize - {320AF880-6646-11D3-ABEE-C5DBF3571F4E} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O9 - Extra 'Tools' menuitem: Customize Menu - {320AF880-6646-11D3-ABEE-C5DBF3571F4E} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O9 - Extra button: Generate - {320AF880-6646-11D3-ABEE-C5DBF3571F50} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComPasswordGenerator.html
    O9 - Extra 'Tools' menuitem: Password Generator - {320AF880-6646-11D3-ABEE-C5DBF3571F50} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComPasswordGenerator.html
    O9 - Extra button: Set Fields - {320AF880-6646-11D3-ABEE-C5DBF3571F52} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSetFields.html
    O9 - Extra 'Tools' menuitem: Set Fields - {320AF880-6646-11D3-ABEE-C5DBF3571F52} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSetFields.html
    O9 - Extra button: Reset Fields - {320AF880-6646-11D3-ABEE-C5DBF3571F53} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComResetFields.html
    O9 - Extra 'Tools' menuitem: Reset Fields - {320AF880-6646-11D3-ABEE-C5DBF3571F53} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComResetFields.html
    O9 - Extra button: Clear Fields - {320AF880-6646-11D3-ABEE-C5DBF3571F54} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComClearFields.html
    O9 - Extra 'Tools' menuitem: Clear Fields - {320AF880-6646-11D3-ABEE-C5DBF3571F54} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComClearFields.html
    O9 - Extra button: Identities - {45DB34C3-955C-11D3-ABEF-444553540000} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComEditIdent.html
    O9 - Extra 'Tools' menuitem: Identities Editor - {45DB34C3-955C-11D3-ABEF-444553540000} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComEditIdent.html
    O9 - Extra button: Passcards - {45DB34C3-955C-11D3-ABEF-444553540001} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComEditPass.html
    O9 - Extra 'Tools' menuitem: Passcards Editor - {45DB34C3-955C-11D3-ABEF-444553540001} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComEditPass.html
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\System32\shdocvw.dll
    O20 - Winlogon Notify: PCTLNty - C:\WINDOWS\SYSTEM32\PCTNLNty.dll
    O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - PC Tools - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

    --
    End of file - 11771 bytes
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Run HijackThis again.

    Select Do a system scan only.

    Put a check mark on:

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:50370


    Click Fix checked.
     
  7. anonymous32

    anonymous32 Thread Starter

    Joined:
    Dec 30, 2010
    Messages:
    10
    ok i did that
     
  8. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Any difference?


    Also, uninstall Open Site if you can find it in "Add or remove programs". It's adware.

    Why are you still running XP SP1 and IE6?!? You should definitely update to SP3 and IE8!
     
  9. anonymous32

    anonymous32 Thread Starter

    Joined:
    Dec 30, 2010
    Messages:
    10
    No I still cannot go on the internet only in safe mode
     
  10. anonymous32

    anonymous32 Thread Starter

    Joined:
    Dec 30, 2010
    Messages:
    10
    I will try that, and its my hubbys laptop and he doesnt have a disc for it yet so he doesnt want to update anything til it comes in.
     
  11. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Uninstall Bearshare.
     
  12. anonymous32

    anonymous32 Thread Starter

    Joined:
    Dec 30, 2010
    Messages:
    10
    ok i will
     
  13. anonymous32

    anonymous32 Thread Starter

    Joined:
    Dec 30, 2010
    Messages:
    10
    i uninstalled both and still nothing
     
  14. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Did you restart the computer?
     
  15. anonymous32

    anonymous32 Thread Starter

    Joined:
    Dec 30, 2010
    Messages:
    10
    I restarted and still nothing... = (
     
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