Cannot Connect To Public Networks

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Bk12341

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Joined
Aug 28, 2018
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3
For a while now I have not been able to connect to any public networks that have a login page (hotels, Starbucks, schools, etc.) I have a feeling it is a settings issue because I used to be able to connect to these perfectly fine. This is really aggravating because I cannot connect to my school's wifi, so any help will be appreciated!

My laptop is an Inspiron 13 7000 series running windows 10.

Thank you!
 

TerryNet

Terry
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Joined
Mar 23, 2005
Messages
81,397
Did you change your default browser?

Maybe a firewall issue if you are not using the builtin Windows one.
 

Chawbacon

Jack
Joined
Jul 9, 2018
Messages
627
I encountered a similar issue several years ago. The root cause for my inability to access public WiFi was related to security settings within my browser. I cannot remember if it was pop-up blocker related, a block of java, etc... (Sorry - I have slept a few times since then). :)

If you have modified your browser security settings, fall back to the defaults and test, then slowly reapply your desired security configuration until you break the login process again.

I hope this helps.
 

Bk12341

Thread Starter
Joined
Aug 28, 2018
Messages
3
I encountered a similar issue several years ago. The root cause for my inability to access public WiFi was related to security settings within my browser. I cannot remember if it was pop-up blocker related, a block of java, etc... (Sorry - I have slept a few times since then). :)

If you have modified your browser security settings, fall back to the defaults and test, then slowly reapply your desired security configuration until you break the login process again.

I hope this helps.
That’s hasn’t worked either :( I just get stuck at a constant loading screens on Microsoft connect/redirect.
 

Chawbacon

Jack
Joined
Jul 9, 2018
Messages
627
If resetting the browser to security defaults and turning, turning off Ad blockers, firewalls, and anti-virus (ONLY briefly) have not resolved the connection issues, then I would look at updating the wireless drivers.

You can go onto the Dell site and select Support and Drivers & Downloads. Then enter your service tag to see available updates. I am not a big fan of the Dell scan and update tools; but, they are generally passable for individuals that are not comfortable comparing driver version numbers. Also remember to make a good backup, just in case a driver install royally boogers things up.

As a side note: If this corrects your problems, remember to remove the Dell Update tools as they can be quite the system hogs!
 
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